Sprout Social
Sprout SocialExternal reviews
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Easy to use
What do you like best about the product?
The interface is easy to use and user friendly.
What do you dislike about the product?
It is very easy to click on the wrong profile when managing several profiles at once.
What problems is the product solving and how is that benefiting you?
Keeping all our social media needs in one space.
Overall highly functional, but with a few hiccups
What do you like best about the product?
For the most part, it does what it needs to do, and that's really all I'm looking for. It allows me to schedule and post easily across platforms. I appreciate the details included, like letting me select a thumbnail for a reel and whatnot. It's efficient and relatively reliable.
What do you dislike about the product?
There are some posting bugs that have been big hassles for me - like no scheduled reels going off on the hour (and on the day of a launch nonetheless). The posting issues are tedious and I have had many occassions where something just doesn't post.
What problems is the product solving and how is that benefiting you?
It's just way too much to try to post on multiple platforms manually, without a scheduler to help keep everything organized. We also change things last minute all the time, so I need to be able to make changes to all of the posts in one place. And, of course, it has also lightened my outside of work, work time significantly. I don't have to hop on to post, I often just take a quick look to make sure it posted correctly but then can get back to my life. The social analytics breakdown is also so handy and easy to navigate - makes reporting a breeze.
Easy to use, intuitive
What do you like best about the product?
Their customer service team is spot on, very quick to respond and organize trainings
What do you dislike about the product?
Very key features are hidden behind a paywall. It is already a very expensive software, so it doesn't sit right
What problems is the product solving and how is that benefiting you?
We manage more than 80 social media accounts and Sprout makes it very easy
Excellent onboarding experience and helpful assistance when needed.
What do you like best about the product?
The customizability of reports is extremely helpful along with the avaialble integrations.
What do you dislike about the product?
No major downsides to note at this time.
What problems is the product solving and how is that benefiting you?
Reducing the need for multiple platforms when it comes to content marketing and analytics.
An absolute must for my small team
What do you like best about the product?
I love that my small team can manage our 6 brands and all their social accounts through one platform. The community engagement is made so easy with the Smart Inbox. And as the director of the team, the reporting is essential and really helps me get a sense of everything at a glance.
What do you dislike about the product?
I wish it was possible to have a linkin bio for every brand account we have. I am looking forward to API opening up and the ability to schedule threads.
What problems is the product solving and how is that benefiting you?
The biggest thing is approvals. Being able to individually approve posts really ensures that the correct content is getting out into the world. We've been able to increase our engagment because of the Smart Inbox. And it is much easier to schedule way in advance, which frees up the team to do more creative tasks.
Sprout Social is My First & Go-To Social Media Management Tool
What do you like best about the product?
Sprout Social has a user-friendly interface, smart scheduling tools, comprehensive and customizable analytics tools, and helps me to keep my finger on the pulse of what our competitors are doing in the social space.
What do you dislike about the product?
I wish social listening was available at all subscription levels, in even in a limited capacity. I do sometimes get frustrated when I realize limitations on certain functionality and then realize I'd have to pay a significant price hike for features that seem like basic SMM tools.
What problems is the product solving and how is that benefiting you?
Helping us to determine the best times to post to each platform in order to reach our audience and elicit engagement.
Organization
What do you like best about the product?
Can easily view the calendar to see what will be posted and when.
What do you dislike about the product?
Posts can not be done immediately so if I have a cancelation or other urgent issue I can't post directly without a review process.
What problems is the product solving and how is that benefiting you?
Sprout helps to plan out posts and schedules them so if I get busy I know the post will still be completed at it's scheduled time. It also gives me feedback about what posts are trending and what time of day people are interacting with the page.
Sprout makes my job so much better.
What do you like best about the product?
I love Sprout's easy interface for scheduling out posts, and I love love LOVE the reporting. So quickly I can find the info I need, get insights into what's working and what's not, and plan accordingly.
What do you dislike about the product?
I wish the support for government agencies were better. I work for a small government agency. A lot of the stuff on the community site (Arb) is for folks who work at agencies or for private companies. That's good and valuable, but I don't see anything for government specifically. I feel like there must be other government agencies using Sprout, and this could be a good place to connect but I don't have time to hunt them down.
Also, I want the find content function to work for my organization. This is challenging because my agency is a government watchdog so we talk about government transparncy and efficiency and things like that. (Admittedly challenging topics!) When I search those terms, I get articles about the government agent who testified that there are indeed UFOs.
Also, I want the find content function to work for my organization. This is challenging because my agency is a government watchdog so we talk about government transparncy and efficiency and things like that. (Admittedly challenging topics!) When I search those terms, I get articles about the government agent who testified that there are indeed UFOs.
What problems is the product solving and how is that benefiting you?
Scheduling my social media used to be a weekly nightmare. Our approval process is quite rigorous, and before Sprout I had to manually schedule out on three different platforms.
Analytics reporting is so much better for the same reason -- it's all in one place.
Analytics reporting is so much better for the same reason -- it's all in one place.
Customer Experience
What do you like best about the product?
The app is very user-friendly and makes it simple to communicate with colleagues. I find the ability to select and delete multiple items at once extremely helpful. Its organized layout also makes navigation straightforward and efficient.
What do you dislike about the product?
There are occasional minor glitches when replying to comments, but these usually resolve themselves after refreshing the page.
What problems is the product solving and how is that benefiting you?
We are able to complete far more orders in a shorter amount of time.
Quick, intelligent insights and scheduling
What do you like best about the product?
Everything needed to accurately manage and account and provide analytics is in one place.
What do you dislike about the product?
Nothing- I've never found a better tool.
What problems is the product solving and how is that benefiting you?
It's helping us monitor our business' presence and present accurate findings to expand on what we do
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