Sprout Social
Sprout SocialExternal reviews
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More integration and reporting = less time wasted
What do you like best about the product?
Our team has found the integrated publishing tools very helpful as we look to discover new ways to become more effiecent and collaborative.
The weekly reporting dashboard is a great new addition as well!
The weekly reporting dashboard is a great new addition as well!
What do you dislike about the product?
Only downside for us is the cost to expand user profiles - our team is growing!
What problems is the product solving and how is that benefiting you?
We are now able to listen in on conversations and follow trends like we never could before.
Get Sprout Today!
What do you like best about the product?
Excellent onboarding - wonderful customer support. Easy to get started - getting your accounts connected and start posting/scheduling. I was able to jump in and start using it right away - I definitely work with the product daily. The weekly snapshots are great to keep things top of mind and see where you're at.
What do you dislike about the product?
Sometimes it can be really overwhelming - there's so much information and lots of features.
What problems is the product solving and how is that benefiting you?
Helping us keep a better pulse on all of our social media
Definitely worth the investment!
What do you like best about the product?
Sprout Social is user-friendly, allowing you to navigate easily through different profiles, schedule posts, and track performance. I love the ability to create and schedule posts across multiple social media platforms. I use Sprout almost every day, and it was soo easy to get started, their customer support is exceptional!
What do you dislike about the product?
There are so many options, it's hard to remember where to find everything you need.
What problems is the product solving and how is that benefiting you?
I was wasting time going to several social media websites, and Sprout makes it easy to see and post to several at once.
Sprout makes managing social media a breeze
What do you like best about the product?
The ability to create posts on the fly from mobile and desktop.
Also, the reporting and weekly insights!
Sprout has had regular updates, including new features to improve upon user experience.
Also, the reporting and weekly insights!
Sprout has had regular updates, including new features to improve upon user experience.
What do you dislike about the product?
Nothing comes to mind! any issues I have had, their support has been quick to resolve for me or teach me what I could have done differently.
What problems is the product solving and how is that benefiting you?
Sprout provides me with a strong insight into what's working and what needs improvement.
It also allows me to easily create and duplicate posts for scheduling.
It also allows me to easily create and duplicate posts for scheduling.
Easy to use, and intelligent social management platform
What do you like best about the product?
Easy content calendaring/scheduling both on desktop and app.
What do you dislike about the product?
Reporting can sometimes lag/crash. Apart from that, it's a solid platform at a reasonable price.
What problems is the product solving and how is that benefiting you?
Sprout helps us to push multiple sizes/formats of content and suggests optimal posting times to remove a lot of guesswork from our day-to-day social stategy.
Has It All
What do you like best about the product?
There are so many valuable features. I really like how customizable it is to suit individual needs. It evolves alongside the social media landscape.
What do you dislike about the product?
Because it is so customizable, it does take time and effort to learn and craft to a place that makes sense.
What problems is the product solving and how is that benefiting you?
It provides a central place for publishing, monitoriing, reporting, overseeing social media content.
Better things out there to use
What do you like best about the product?
I liked that it had a content calendar, tagging for events and campaigns, basic social listenings, and a way to upload assets to use.
What do you dislike about the product?
I feel like Sprout Social is a bit behind the curve in things that other scheduling software offers, especially autoscheduling and just little details for each platform that could be customized. Their support process has been a pain point for me as well, because whenever pages or platforms disconnect it is like this whole big thing to try to get them working again. It has not been as stable to use and we ended up going to another software for more stability. As far as implementation, the trainer they gave us did not know how to answer our questions about how to actually use the product and they did not initially set us up correctly.
What problems is the product solving and how is that benefiting you?
Sprout definitely solved our analytics issues by giving us a one place to see our analytics in a detailed way.
Good.. but Needs Improvement
What do you like best about the product?
Calendar feature and drafts feature are very useful.
What do you dislike about the product?
Poor overall product; tagging is an inconsistent option; lack of flexibility adding accounts (non-business accounts) is disappointing.
What problems is the product solving and how is that benefiting you?
We're able to centralize MOST (not all) of our social media into this management system.
Overall Great Platform but at a Cost
What do you like best about the product?
The best part about Sprout Social is the message inbox that allows you to see all of your company's mentions in one stream rather than multiple. There are also a ton of features to allow you to schedule content, track campaigns, sentiment, and analytics. Our team uses Sprout on a daily basis and find it effective for our needs. Customer support is always available and ready to help through any issues via live chat. Overall it is the best social media management platform that I've used.
What do you dislike about the product?
Pricing for various features is a bit steep, including premium analytics, listening, and employee advocacy. This also applies to profile and user limits. Marketing teams will need to budget a hefty amount to get the full power of Sprout Social, especially when it comes to working across teams. As far as features, the team chat is quite clunky and unreliable. The platform feel a bit dated at times with no major upgrade to the UI years. Additional integrations with CRMs would be ideal as well.
What problems is the product solving and how is that benefiting you?
It allows us to manage all of our social media efforts in one central location across our teams.
Solid and simple tool for managing social networks and multiple accounts
What do you like best about the product?
I love that programming is very easy thanks to the ability to duplicate and customize for each platform. Its chat function is perfect for getting quick answers to questions that arise. I love that it gives my team an overview of how well their posts are performing with respect to demographics, engagement, shares, impressions, etc.
What do you dislike about the product?
The learning curve is somewhat steep, but it gets done over time. The cost of premium analytics is a bit high. The number of users is limited according to the paid plan. You need more robust tag reporting capabilities. There are very limited customization options.
What problems is the product solving and how is that benefiting you?
Allows you to schedule posts on multiple platforms and makes the team work more efficiently and manage social media for multiple accounts at once. It provides the opportunity to have all your social platforms connected in one integrated software system and to be able to schedule posts in advance to simplify work and save time.
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