Sprout Social
Sprout SocialExternal reviews
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Spout Social Review
What do you like best about the product?
I love how I can easily track social performance, bulk schedule content, engage with our community and monitor brand sentiment. I like the performance snapshot in the homepage and the internal reports. They give me clarity on what works and doesn't and how efficient I am. Customer Support is always quick to resolve any issue I might have.
What do you dislike about the product?
I wish Threads were included in the available platforms. Additionally, I would love to be able to see Instagram and TikTok DM's in my smart inbox. Another wish would be for the mobile app to be more user friendly and easier to navigate.
What problems is the product solving and how is that benefiting you?
Sprout social allows me to alleviate a lot of my routine daily workload. From community management, content scheduling, social listening and monitoring to tracking campaign performance and conducting a competitor's analysis, Sprout social is an essential tool for my job. It is also effective for internal communication with my teammates. I can easily leave a comment or asign a task. Another beneficial feature is the campaign and label customization which allows me to group and track campaign specific posts.
Appreciate Support and Ease of Use for Agency
What do you like best about the product?
My team manages about 45 clients' socials through Sprout and depend on it heavily. I love the Sprout support team who is always there to help. I know that I can contact the team and have my questions answered promptly. I recently had a support person who went above and beyond to help troubleshoot a Facebook issue that I was facing.
What do you dislike about the product?
There is a lot of room for growth don't he reporting side of things. Our Instagram reporting does not include paid engagements for some reason. I would love to be able to white label reports and have more customizable features. We are currently looking for a reporting platform to use outside of Sprout.
What problems is the product solving and how is that benefiting you?
Easily creating and managing posts in bulk. Compiling all community interactions in the inbox.
Sprout Makes Social Media Easy
What do you like best about the product?
The smart inbox is a game changer for my department. We use Sprout constantly, and it's a great way for us to keep everything in one location and ensure all our customers are taken care of. We got Sprout for scheduling social media, but it is so much more and so worth it!
What do you dislike about the product?
Sprout is expensive. We were hesitant to use it at first due to the cost. But now we realize it's absolutely worth it. It's been a game changer for us, and we can't imagine going back to the before times. We are expanding our use with Sprout and adding additional users because we've had such a great experience.
What problems is the product solving and how is that benefiting you?
Facebook Pages is a terrible platform. Our team often misses comments, etc. across all platforms because of lackluster notification systems. This allows us to ensure we never miss a thing.
So happy with our switch to Sprout!
What do you like best about the product?
We have found the UI to be SO much more intuitive and user friendly than our previous SMM. The integration with Salesforce was super quick and easy - the overall implementation was a dream - very little effort on our side - the Sprout team was so available, helpful and knowledgable at every step. We had a tight deadline to get it implemented and Sprout met it easily with time to spare. Our team is LOVING all of the reporting and publishing capabilities, and our service team loves the SF integration.
What do you dislike about the product?
Granted, we are a newer user, but we honestly have not found any yet. Any questions we have are answered quickly and efficiently, and we haven't experienced any technical issues.
What problems is the product solving and how is that benefiting you?
Sprout's simple and user friendly interface allows us to be more nimble and accomplish more, which is crucial for the small team we have managing a wide portfolio of brands.
Excellent platform, variety of uses
What do you like best about the product?
My favorite part is scheduling the posts ahead of time. We use LinkedIn, Facebook, Instagram, and X primarily; and I love that I can schedule posts to all these platforms from Sprout. Especially if I'm going to be away for a period of time, to still be able to have posts going out in my absence is awesome!
What do you dislike about the product?
I don't like that I can't tag from within the platform when I'm creating posts. Like on an actual platform, you type "@someone's name, or @company name" and you can tag them. You can't do this within Sprout though, this is a big issue they need to resolve. I often times need to tag companies in my LinkedIn posts, so I won't be able to schedule them in Sprout. I have to physically log in and make the post live from LinkedIn to be able to tag.
What problems is the product solving and how is that benefiting you?
Not having to log into multiple social sites to post, check analytics, see what is performing well, what is not, etc. Saves a lot of time and effort!
The best tool for social media management
What do you like best about the product?
Sprout has so many incredible useful, insightful, and innovative tools to support scheduling, managing, and reporting on social media. It's user friendly and there are so many resources to help anyone use the platform.
What do you dislike about the product?
Sometimes scheduled posts would randomly not post.
What problems is the product solving and how is that benefiting you?
Scheduling posts in advance helps with my large workload that includes more than just social media management.
Sprout is organized!
What do you like best about the product?
I like the scheduling benefits it afford in terms of sharing content across various social media platforms.
What do you dislike about the product?
I do not dislike anything about Sprout Social.
What problems is the product solving and how is that benefiting you?
Scheduling
Easy to use, smooth transition
What do you like best about the product?
Easy to use. Everything pretty self explanatory.
I like the reporting section and that can make carousels on Instagram.
I like the reporting section and that can make carousels on Instagram.
What do you dislike about the product?
Haven't found I dislike about the platform yet.
What problems is the product solving and how is that benefiting you?
The intergration of Salesforce is making my job easier when it comes to customer messages on Social Media. Allows me to raise cases within the Sprout platform and find customers account on Salesforce easy.
Makes monthly reporting on social media easy.
Makes monthly reporting on social media easy.
Great for social media managers
What do you like best about the product?
Great reporting and analytics, easy to use and to publish across various channels. I chose Sprout Social over the other platforms because of how far back they do their reporting. I also like how easy it is to copy posts to other channels and then tailor the copy to the platform.
What do you dislike about the product?
Sometimes tagging accounts on Facebook is inefficient. It takes a while for the account to load and sometimes their profile picture doesn't show so I don't know if I'm tagging the correct account or not. I always have to double check directly on the app to make sure it's accurate.
It's also expensive for anyone entering the industry. I work in the music and sports industry, and I wouldn't recommend this for some of my clients because they don't have a budget for it.
It's also expensive for anyone entering the industry. I work in the music and sports industry, and I wouldn't recommend this for some of my clients because they don't have a budget for it.
What problems is the product solving and how is that benefiting you?
Sprout Social's backdating in reporting is very helpful. I can pull reports on a quarterly basis and share with my client. We can break down metrics based on type of post, platform, etc. It provides enough metrics for us to make decision on how to improve our social media strategy.
Easy onboarding and fantastic reports
What do you like best about the product?
I love the reports, they are really easy to understand and download and show a true picture of our social media and what we need action. I like the fact it can be integrated into Saleforces our CRM, which will save time and give us a holistic view of the customer.
What do you dislike about the product?
We are quite new to the journey so at the moment we haven't seen any red flags.
What problems is the product solving and how is that benefiting you?
Seeing the whole customer journey, so being able to see when people comment on a post if they have commented previously, which allows a more personal response.
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