Sprout Social
Sprout SocialExternal reviews
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Solid upgrade from Hootsuite
What do you like best about the product?
The ability to tag posts and DMs and organize them into campaigns.
What do you dislike about the product?
The inability to see Instagram post shares.
What problems is the product solving and how is that benefiting you?
It allows us to see photo and video previews in our DMs instead of having to go to the native app to see the photo/video that was DM'd to us.
I really like the interface on Sprout social. It's easy to navigate.
What do you like best about the product?
The interface. Very user-friendly. I also enjoyed the analytical tools.
What do you dislike about the product?
The scheduling page. It's hard to schedule multiple posts on different platforms all at once. Later.com actually has better interface for that.
What problems is the product solving and how is that benefiting you?
Being able to see all the upcoming posts is really beneficial to me.
A great tool for social media and project management
What do you like best about the product?
Have been enjoying the customization in one window for social posts on multiple platforms.
What do you dislike about the product?
TFA/user permissions is too extreme. Customer service is slow.
What problems is the product solving and how is that benefiting you?
Quickly scheduiling posts, getting granual about social usage and statetgy.
Great platform for customer interaction!
What do you like best about the product?
It's really simple to use with the freedom to save our response and use it later which makes customer interaction so simpler.
What do you dislike about the product?
Sometimes it lags I hope they will fix this in the next update and the reports sometimes might take time to load.
What problems is the product solving and how is that benefiting you?
The best part about Sprout Social is you can have all the social media under one platform and interact with multiple customers on different platforms simultaneously, making it flexible and easy to use.
Digital social engagement has become very easy with sprout social.
What do you like best about the product?
From responding to customer's queries & complaints to categorizing their sentiments and issues, Sprout Social has covered everything under one roof.
What do you dislike about the product?
Sometimes we don't get the reply box to respond to customer's queries/complaints even after hard refresh.
What problems is the product solving and how is that benefiting you?
It is helping in managing the brands social reputation.
Experience has been smoother and more convenient after using Sprout Social
What do you like best about the product?
The best part is about the feature to tag cases as per the sentiment and the mutliple featuers to get the history of the customer is the best to understand the customer.
What do you dislike about the product?
sometimes it works slow or take time to load
What problems is the product solving and how is that benefiting you?
sprout social is helping us to get all the social media cases under one platform and multiple features of taggig elp us to categorize the cases.
Sprouts Social is always user friendly.
What do you like best about the product?
It is always a user friendly tool.
Easy to undersatnd and use in many ways.
Gives suggestion as per the problem or the cases.
Have multiple tabs to moniter the performance of the team.
Work in am smooth manner and acuurate effeicency.
Easy to undersatnd and use in many ways.
Gives suggestion as per the problem or the cases.
Have multiple tabs to moniter the performance of the team.
Work in am smooth manner and acuurate effeicency.
What do you dislike about the product?
Sometime become slow .
Have buggs and lagg at times.
Need to have more features.
Need to add a recorder to record break and login time.
Have buggs and lagg at times.
Need to have more features.
Need to add a recorder to record break and login time.
What problems is the product solving and how is that benefiting you?
Its is a usefull software and hepls to saole the customer issue in a very appropriate way and helps to study the customer issue properly by directing its problem to the screen.
Gives suggestion as per the problem which is very heplful in many ways.
It meets our business requirements accurately.
Gives suggestion as per the problem which is very heplful in many ways.
It meets our business requirements accurately.
Great product
What do you like best about the product?
Sprout helps automate tasks and has very useful analytics
What do you dislike about the product?
na, I wish it had more integration for other content
What problems is the product solving and how is that benefiting you?
It is very beneficial for reporting and strategy
Sprout Social leads the industry due to its user-intuitive simplicity...still room for improvement.
What do you like best about the product?
Having all social media environments in one place
Reporting and Publishing tools
Customer support
Reporting and Publishing tools
Customer support
What do you dislike about the product?
Single-stream Smart Inbox (I am a huge fan of Brandwatch's multiple feed streams on one screen)
Difficulty of Social Listening function
Interface of publishing calendar
Difficulty of Social Listening function
Interface of publishing calendar
What problems is the product solving and how is that benefiting you?
Managing over 100 local audiences across the country while maintaining brand consistency in messaging, content, and cadence.
Honest review of sprout
What do you like best about the product?
I like that it is easy to schedule. Relatively easy to navigate.
What do you dislike about the product?
I hate that you cant schedule polls, also customer support can be better.
What problems is the product solving and how is that benefiting you?
Scheduling
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