Sprout Social
Sprout SocialExternal reviews
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Sprout Social Review
What do you like best about the product?
Very easy to use, allows us to integrat all of our social platforms and report on all platforms easily.
What do you dislike about the product?
The lack of TikTok advertising reporting is a downside.
What problems is the product solving and how is that benefiting you?
Reporting for our campaigns across a range of social media platforms.
Works well on its own
What do you like best about the product?
I've been using Sprout integrated with Salesforce Service Cloud daily and it's working well. It works much better on its own without the support of any third party software. Real-time cases flow in immediately without any delay which is the best part of this tool. It has a great UI as well.
What do you dislike about the product?
Its inability to identify negative alerts and spam. There's a need to additionally add keywords for this requirement. Also, when connected to Salesforce, it fails to display reels and one-time images shared on Instagram DMs, which makes us go back to the native platform.
What problems is the product solving and how is that benefiting you?
The fact that it easily allows integration of Salesforce and helps with case creation.
Sprout as a social media manager has a lot of features. I
What do you like best about the product?
I like that I can see a basic amount of information regarding an account.
What do you dislike about the product?
too many hovering messages as I try to move my mouse around the screen. Feels unneccesary to have the New Post feature tied directly to the N key. No CTRL+N just N. Unable to see more than just the basic information regarding an account. Errors in tickets not closing after already being actioned. Tickets other agents have actioned not being cleared from the queue. Screenshots and other media either load properly then just stop or they don't load properly at all.
What problems is the product solving and how is that benefiting you?
Being able to manage multiple tickets at a time.
Sprout Social is the most convenient and powerful software for managing our online appearance
What do you like best about the product?
Sprout Social is the most convenient and efficient software for managing our online appearance when we need to coordinate projects involving software. The approval workflows make our content programs a lot easier, helping ensure that everything is in line with our image. However, there are a few features that I am very pleased about including the robust analytics and reports that provides clear view of how we perform on social media. The easier it is to track relevant conversations due to integrations with other platforms, social listening capabilities and the more applicable effective tagging features are. Indeed, these functionalities work to support what we are trying to build in terms of a coherent online strategy.
What do you dislike about the product?
However, I think Sprout Social can be quite expensive especially since at the lowest level, there are not many features that one will have access to. Although the platform provides brilliant features, and due to some of the more intricate and customizable features appear locked down behind expensive tiers so this might be restricting to smaller teams or those without a dedicated Sprout instance.
What problems is the product solving and how is that benefiting you?
Through this solution, our team benefits from a centralised platform that allows for the tracking and managing of multiple channels, bringing about tremendous efficiency improvement.
Intuitive UI, Scalable Solutions, Room for More Automation
What do you like best about the product?
I love the UI of Sprout Social because it's intuitive. I also feel like the team is always innovating, especially compared to others that just stay stagnant or are behind in what social media marketers need. We're able to offer services at scale to our clients, so instead of saying no to certain services, we can say yes because Sprout offers a way to do that without taxing our team. The initial setup was very easy.
What do you dislike about the product?
I wish you could schedule stories on both Instagram and Facebook. I wish that we could have more automations in terms of dealing with spam on all social channels funneling into Sprout with the ability to block/ban, delete the spam, and mark complete to remove from the inbox. Also, smarter context alerts when it comes to topics we want to keep a pulse on and not just based off of a particular keyword so that we aren't getting unnecessary notifications or cases.
What problems is the product solving and how is that benefiting you?
Sprout Social makes it easy to handle content publishing, community management, and sentiment tracking, solving our clients' problems. It helps us scale services efficiently without burdening our team.
Great way to reach customers
What do you like best about the product?
I'm really enjoying using sprout social so far. It's very intuative and I especially like being able to search keywords, customers names etc, this is something that was lacking on our previous social platform.
I find the layout to be very straightforward and streamline.
Agents sending responses for approval is such a great feature as well.
I find the layout to be very straightforward and streamline.
Agents sending responses for approval is such a great feature as well.
What do you dislike about the product?
I do find myself having to refresh the page manually so it would be good if it did that a little more often so we're not missing any messages coming through.
What problems is the product solving and how is that benefiting you?
Enabling our orgnisation to reach out customers in the fastest most streamlined way possible.
Sprout Social: A Complete Social Media Management Solution
What do you like best about the product?
Sprout Social has an awesome Interface, making it user-friendly for both beginners and experienced users. The dashboard is very well organised which allows me to easily navigate and quickly access all the features.
What do you dislike about the product?
It has a complex mobile app functionality compared to the desktop version.
What problems is the product solving and how is that benefiting you?
Sprout Social tool helps in social listening that allows me to monitor customer conversations and track my brand mentions very efficiently.
Sprout Social’s analytic tools are an invaluable asset to someone who manages social media projects.
What do you like best about the product?
Sprout Social’s analytic tools are an invaluable asset to someone who manages social media projects. This is because they bring out the powerful influence on how we strategize our social media processes. The pre-Sprout era allowed the business to know a traffic that came from social media, and everything they could play with as regards engagement metrics was only guesswork; what’s no longer the case now?
What do you dislike about the product?
But still, there are things about Sprout Social that you can hate. Sometimes, the software logs out by itself even when one had scheduled a post.
What problems is the product solving and how is that benefiting you?
The company integrated Sprout Social in addressing the difficulty of measurably and efficiently improving our social media availability. This helps us in having a clear glimpse of how we fare and where should be our main areas of concern.
Indispensable when managing multiple social profiles.
What do you like best about the product?
As a person that is administering the software development projects, I can say that Sprout Social is one of the most user-friendly tools. Its social scheduling options are a plus for newbies and proficient with operating social media. This platform provides very useful insights and analytics, something one can’t do without especially while managing multiple social profiles. It makes the management process easier, enabling us to concentrate more on strategic issues. What I love about it is that it speed up our involvement on social media, as our work team seems to be more effective.
What do you dislike about the product?
Sprout Social on the other side, has a few weaknesses when it comes to posting and scheduling. Sometimes, when there is not the correct timing for posting itself and scheduled posts don’t get live at the right time—double-handling takes place. The thing which very much annoys me is when I schedule to post ad-hoc, and Sprout Social does not push it live; this pretty messes up our content strategy.
What problems is the product solving and how is that benefiting you?
Sprout Social assists enable us handle the challenge of handling our social media presence effectively. It enables us to fine-tune our social media strategy by making available comprehensive tools for scheduling and analytics. This has resulted in a significant increase in our online engagement; the trend has proved to be an invaluable resource for spreading the word and communicating about our project.
Sprout – Super helpful for scheduling & social organization
What do you like best about the product?
The publishing feature s extremely helpful in scheduling posts ahead of time and seeing the layout of all your posts together over the course of the month. It's extremely easy to use, while robust in its capabilities.
I also think the analytics are super helpful in figuring what's performing for your audience and what's not to be able to adequately pivot content and talk to your audience more efficiently.
I also think the analytics are super helpful in figuring what's performing for your audience and what's not to be able to adequately pivot content and talk to your audience more efficiently.
What do you dislike about the product?
You cannot add audio that is trending in platform via the platform. You need to go in and do that manually. That is not a streamlined way of working if all your reels leverage trending audio.
What problems is the product solving and how is that benefiting you?
Social listening and organization
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