Sprout Social
Sprout SocialExternal reviews
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Sprout Social Helps Me Be Social!
What do you like best about the product?
Sprout makes scheduling social content easy and fast. The reports are easy to use and understand, with tid bits of information about each report metric.
What do you dislike about the product?
I do not like how Sprout has to connect through FB, as I am sure that is how the account gets connected all together, but we are having issues with one of our old FB accounts being under an old admin's name and we cannot change it. Therefore, we are having to schedule content for one of our verticals through Meta Business suite instead of sprout. Also, EA only lets you connect to one FB account which is hard when we have multiple verticals at our company.
What problems is the product solving and how is that benefiting you?
Scheduling content to multiple platforms and creating an ease of use for seeing analytics all in one place.
Great platform for scheduling and data
What do you like best about the product?
This is a great platform to use in your marketing team for social. It allows you to schedule and view calendar, share access to the calender via a live link with anyone on your team, review data, etc.
What do you dislike about the product?
We run two Instagrams where we use the "collaboration" tab frequently to link the two accounts together on one post, and that cannot yet be done within the Sprout platform.
What problems is the product solving and how is that benefiting you?
We needed a way to organize our thoughts around social, plan for the future, schedule posts and track progress. This is helping us to show overall growth and post more consistently.
sprout platform review
What do you like best about the product?
all the features that has in terms of measuering and the integration with other platforms they hav such as advocacy and social listening
What do you dislike about the product?
is not very user friendly in terms of reporting and visually is not easy to look at reports
What problems is the product solving and how is that benefiting you?
the problem that solved is to have social listening and social media management in one place with the benefit of having only one vendor and everything in one place
Makes social media management easy!
What do you like best about the product?
I love the amount of features Sprout Social has. From simple social post scheduling, to AI features for helping to write posts, to tools that make it easy for employees to engage with their social networks, to "link-in-bio" features for Instagram, and more. Sprout Social is a tool that has really been beneficial for our organization because of the wide variety of features they provide.
What do you dislike about the product?
While Sprout Social offers a lot of different features, I do think their features could perform a little better. For example, it would be great if their Instagram scheduling tool would push to Instagram without having to manually do so. However, that may just be an Instagram flaw.
What problems is the product solving and how is that benefiting you?
They are our sole scheduling tool and reporting tool.
Very Comprehensive, but still needs some work
What do you like best about the product?
Sprout finally allowed us to manage all our channels in one place, track effectiveness, see competitors, and manage multiple brands easily. We can also get much more comprehensive reporting and plan and schedule our posts easily. Onboarding has been comprehensive and helpful.
What do you dislike about the product?
We were under the impression that social listening and employee advocacy were going to be easily implemented and managed, but so far those two functions (which add a sizeable cost) are not quite as easy to use or comprehensive as we were informed. They have told us that there are many changes on the horizon for those, but it feels a bit like the sales and product teams are not fully aligned.
What problems is the product solving and how is that benefiting you?
Before Sprout Social, we used another provider that had many limitations on which social channels we could manage as well as what types of posts we could manage. So we were using that tool as well as our personal cell phones for other posts. This also means the reporting was very limited. Then you tack on the fact that we have more than one brand to manage and we double our headaches. We were also part of a larger organization with several brands underneath. Each of those brands were leveraging different tools and processes to manage their social media. Now we can do all of that with one tool.
Great platform for multi-tasking social media managers!
What do you like best about the product?
The reporting capabilities are great. I like the use of tags and campaigns to be able to track things easily. The link shortener is really nice, as well. Overall, I like the platform pretty well, but if Sprout made certain updates it would be incredible!
What do you dislike about the product?
It's not as easy for the creative aspect of social media planning. The Instagram Grid Planner needs some work. Also, there isn't any room to add a link when scheduling Instagram stories. This isn't the case with most other social planning tools.
What problems is the product solving and how is that benefiting you?
The scheduler is really great. I also love that you can have multiple users to assist in things like content approval and customer service issues. The tool is very intuitive and I like how well the social listening works.
Sprout Social Cares
What do you like best about the product?
We switched to Sprout Social as our social media management tool because of its social listening and reporting tools. We continue to find them extremely helpful for our business's growth and strategy. We also appreciate the knowledge that the Sprout Social representatives bring to us and how they treat us. Every one of our Sprout representatives has been extremely responsive, kind, and genuinely want to help us succeed. We also use Sprout Social on an almost daily basis and love the improvements that are constantly being made.
What do you dislike about the product?
I feel like we have switched customer success managers a lot since we started using Sprout Social.
What problems is the product solving and how is that benefiting you?
Sprout's reporting features are extremely important in helping us shape our content strategies.
Easy to use platform with a great
What do you like best about the product?
Very easy onboarding process, which included 3 separate meetings to review different elements of the platform. Standard reporting templates covered the majority of metrics we care about most, and we can easily add/edit for additional needs. We haven't needed to use customer support yet, but seems simple enough to start a live chat.
What do you dislike about the product?
My only complaint is minor, and it's about tagging. There's not a separate way to tag social posts compared to inbound/outbound messages for customer care. They all exist together, which makes for a long list when trying to find the tag you need.
What problems is the product solving and how is that benefiting you?
Our last platform was a big player in the social management space, but we found it quite complicated to manage reporting. Having that available in an easy-to-use system, along with a streamlined inbox so we don't miss any customer messages/comments was key, and we've found that to work very well with Sprout Social.
Efficient Content Scheduling, Needs Improved Integration
What do you like best about the product?
I really appreciate how Sprout Social makes it incredibly easy to schedule content and run extensive reports across our channels. The analytics collection and reporting are streamlined, which is essential for our board that values data-driven insights. I also find the tagging and campaign features particularly effective, especially for organizing content and running detailed reports on campaign performance. Additionally, the platform's ability to edit images directly for correct dimensions is incredibly useful, saving time and effort. Having all our campaign data centralized in one platform simplifies digital advertising, making it efficient to manage numerous channels effortlessly. The seamless integration with Google Drive boosts efficiency, facilitating quick file transfers, which improves productivity significantly. The overall reporting capabilities of Sprout Social enhance our ability to keep everything organized, and seeing results in comprehensive reports is beneficial.
What do you dislike about the product?
I found it challenging to connect my paid ad campaigns with Sprout Social. Despite having connected them, it was pretty difficult due to some connection issues which could be improved. Additionally, I would appreciate the ability to perform more comparisons with other channels and content to understand if we're missing out and to get ideas for what kind of content they are doing. Lastly, there are concerns regarding the price and complexity for those who aren't deeply familiar with social media's ins and outs. For such users, the extra tools and price seem unnecessary, and simpler platforms like Meta might be more appropriate.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to keep our content organized, schedule duplicates, tag campaign content, and consolidate analytics. It simplifies reporting and improves campaign organization across various channels, proving invaluable for our reporting needs.
Efficient and effective
What do you like best about the product?
Platform looks good, capabilities are good, good integration, frequency of use and multi-user friendly
What do you dislike about the product?
Sometimes can be tricky to understand all it's capabilities
What problems is the product solving and how is that benefiting you?
Streamlining proces of posting to social media
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