Sprout Social
Sprout SocialExternal reviews
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Sprout is a very useful platform if you want to manage and review brands' social media activity.
What do you like best about the product?
I like that you don't need several apps or platforms to see all the data and manage the posts.
What do you dislike about the product?
There are still some missing feature regarding to data analysis that our clients frequently ask when reporting.
What problems is the product solving and how is that benefiting you?
I don't have to log in to Facebook and change between the managed profiles if I want to see the brand's post and the analytics and then change the profiles back when I want to see another brand's profile, so this way is more sufficient.
A life changing piece of software
What do you like best about the product?
Ease and frequency of use, implementation and integration
What do you dislike about the product?
Customer support and number of features.
What problems is the product solving and how is that benefiting you?
Being able to manage a large number of social profiles in one place - its been life changing! Having all the feeds and post scheduling in one place saves us so much time from basic scheduling (multiple times and across different accounts) and reporting. We love it.
So my favourite scheduling platform I've ever used!
What do you like best about the product?
I've used SproutSocial in a few different organisations before and I've always found it useful. We recently moved to Sprout from Hootsuite (I pushed hard for the change) and I find it much easier to use. It has pretty much everything you need in one place - you can schedule content, reply to messages and pull your analytics as well as compare with similar organisations and do some social listening too.
By far my favourite thing about Sprout is the ability to schedule and track campaigns. Being able to pull only specific campaign related data for a chosen timeframe has been so useful and one of the main reasons we moved to Sprout.
By far my favourite thing about Sprout is the ability to schedule and track campaigns. Being able to pull only specific campaign related data for a chosen timeframe has been so useful and one of the main reasons we moved to Sprout.
What do you dislike about the product?
If I was looking for a fault, it'd be the additional paywalls for some features, we have the professional account and it is definitely worth it, but it is quite a jump to the advanced account - but really not the end of the world!
What problems is the product solving and how is that benefiting you?
It is helping us improve out social media output by helping us to track our themed content to see what is working and not working for our audiences.
Quick and painless
What do you like best about the product?
I really dig to reporting tool. It's helpful in creating me reports
What do you dislike about the product?
Doesn't yet track FB Reel views as Video Views
What problems is the product solving and how is that benefiting you?
We're routinely looking for more data re: oour clients social to help guide decision making.
Amazing platform to work in!
What do you like best about the product?
Amazing platform, really intuitive. Easy to learn.
Can use it everyday easily without being confused
great customer support tool
Can use it everyday easily without being confused
great customer support tool
What do you dislike about the product?
a bit slow and laggy when there's high volume of comments and messages
What problems is the product solving and how is that benefiting you?
It greatly helps to have a great insight on how the business' doing
Easy Platform for Marketing experts
What do you like best about the product?
I can extract all my analytics and filter by month, by year and so on
What do you dislike about the product?
The fact we need to pay for Building custom reports
What problems is the product solving and how is that benefiting you?
Insides on paid and orgenic campaigns and how we perform as a company
New User- so far so good
What do you like best about the product?
The analytics, ability to select suggested times to post that will encourage the most views. Viewing your post you are creating in multiple different ways (pop out to view other items in sprout at the same time, etc).
What do you dislike about the product?
Would like some additional integrations.
What problems is the product solving and how is that benefiting you?
No problems, per se, just a great tool to manage multiple organizations pages.
It is very hit or miss for me on the platform
What do you like best about the product?
I do like the user interface of the platform it is very user-friendly and easy for me to follow. I also like how it organizes everything neatly for all the brands I manage. I can easily hop between clients and publish content and create reports. In the publishing section, I like how there are various tools to optimize my post like the viral time tool which allows me to post at the perfect time for the maximum amount of traction, or the bitly tool which is implemented to shorten links in my post to make the captions look cleaner.
What do you dislike about the product?
I come across so many outage issues on the platform. Frequently for one of my clients, the platform will not publish my Facebook posts and it would just say that an unexpected error has occurred please try again. Then I will reschedule the post and it will publish. I also do not like how you can integrate Pinterest into the platform with limited insights into analytics. It is not very helpful. I am unable to measure any sort of metrics on Sprout. I also do not like how limited I am with editing features for Instagram and TikTok. I would like to add text and music to my videos so i do not have to do that natively within the app.
What problems is the product solving and how is that benefiting you?
Sprout is helping me with streamlining my publishing process for clients. I can Bulk schedule quickly to get a month's worth of content scheduled. I do like the bulk schedule feature as it saves me a lot of time. When it comes to social media analytics, I like how the platform helps me create any type of report I need. I can modify my reports to be on a monthly or yearly basis. Finally, I do like how the smart inbox allows me to easily answer comments and messages to improve our response rate which helps our clients a lot. I do not have to do this this of community management natively within each social media app, I can just do it all from smart inbox.
Nearly Everything I Could Need in One Place
What do you like best about the product?
I love that I can manage all of our social media, comments, and Youtube interactions all in one place. When we have a particular issue with a product I can do social listening for that issue or product easily to see the scale of the issue. Competitive analysis has been made easier for me and automatic reporting and sent reports make it easier for me to discuss numbers with the higher ups. It also frees up a lot of the annoyances of platform logins and scheduling on an individual basis across multiple accounts.
We integrate it into our strategy and planning and use it pretty much every day. Even if we don't, it's easy to scedule things and forget about ituntil we need to get back in there.
I love the team we worked with to implement the tool. Both training and introduction/edmo of the tool were amazing. We felt very accommodated as a customer.
We integrate it into our strategy and planning and use it pretty much every day. Even if we don't, it's easy to scedule things and forget about ituntil we need to get back in there.
I love the team we worked with to implement the tool. Both training and introduction/edmo of the tool were amazing. We felt very accommodated as a customer.
What do you dislike about the product?
This is mostly the fault of the system and CRM we use for our ecommerce store, but I wish I could also get our customer service emails and shop linked into Sprout too. I think once we switch over to a better ecommerce platform, we could potentially resolve this.
I don't like that Reels are a little difficult to schedule with specific sounds unless we use our phones, but I think that is also the fault of the nature of Instagram and a lack of a working API probably.
I also can't seem to like or heart Youtube comments unless I'm on Youtube, but I can still answer and moderate them as normal.
I don't like that Reels are a little difficult to schedule with specific sounds unless we use our phones, but I think that is also the fault of the nature of Instagram and a lack of a working API probably.
I also can't seem to like or heart Youtube comments unless I'm on Youtube, but I can still answer and moderate them as normal.
What problems is the product solving and how is that benefiting you?
We wasted a lot of time with manually scheduling and not understanding the full analytics behind our posts. Sprout solves for this pretty completely. I can make plans ahead from what I see does well, or what I see needs to be boosted if it's a higher priority.
One of the best social media management platforms available!
What do you like best about the product?
Not only does Sprout allow you to link to so many different channels, their built in analytics and reports allow me to be able to run all kinds of comparissions and links across all of the channels. I like the ability to use a sprout.link in bio for Instagram and have the ability to have links on our posts. The transistion from our previous plaform to Sprout was easy with the support of the staff, and when I have problems the live chat has been very responsive and easy to use.
What do you dislike about the product?
Currently, I don't see a downside to Sprout.
What problems is the product solving and how is that benefiting you?
Sprout is making it easier to respond to comments and messages on our social media channels. Having more than one sometimes its hard to make sure that they are all getting responses. Having them all in on inbox has helped. Being able to create a case and send the message to someone else to respond has also helped make sure that things do not fall through the cracks.
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