Sprout Social
Sprout SocialExternal reviews
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Game changer for Social Media Manager
What do you like best about the product?
How user friendly it is, the support you recieve, and the features.
What do you dislike about the product?
If you were able to have "email signitures" to post, that would be extremtly helpful.
What problems is the product solving and how is that benefiting you?
Being able to post on all of my social platforms in one place is a real time saver.
Easy to use
What do you like best about the product?
The most helpful aspect I found was the robust publishing platform. You can save the a post as a draft or just make a note. It is very easy to assign a team member to a post as well through Sprout conversations.
What do you dislike about the product?
It is very difficult to tag a profile when you are creating a post. After you type a certain # of characters, the suggestion lists goes away and you are not able to find the person you are trying to tag.
What problems is the product solving and how is that benefiting you?
Sprout allows me to manage all of our organizations social channels in one spot.
Great, but some issues
What do you like best about the product?
I love that I can easily access my inboxes for all of my accounts, monitor what's happening on other accounts, and make reports. It's very user-friendly for our people who aren't the most tech-savvy. Their customer support is always quick to respond and help with any issues.
What do you dislike about the product?
There are some reporting numbers that are weird. In different places, it has different numbers, and it pulls link clicks wrong for a few platforms, making me do the engagement manually. There is a way to edit reports, but I wish I could edit the engagement rate even more.
What problems is the product solving and how is that benefiting you?
It streamlines managing all of our accounts.
Sprout Social
What do you like best about the product?
I love the amount of data that is pulled into reports! It's so easy to see what is and isn't working with social content.
What do you dislike about the product?
I think the platform can be a bit cumbersome to navigate when first onboarding. There are so many bells and whistles to click through.
What problems is the product solving and how is that benefiting you?
It's allowing me to see how content performs in real-time and compared to previous periods.
Smooth & reliable
What do you like best about the product?
The reporting system for all channels is phenomenal.
What do you dislike about the product?
I can't boost posts scheduled in sprout.
What problems is the product solving and how is that benefiting you?
You can manage & report all accounts under one place.
Enjoyment collaborating with first-tier social platform vendor
What do you like best about the product?
It's a first tier social platform that assists our business with social media management and employee advocacy. The dashboard is easy to use, intuitive and provides all of the macro requirements our marketing team needs to fulfil their business needs.
What do you dislike about the product?
The proposed cost was a huge consideration but thankfully we were able to negotiate a fair and reasonable deal that worked for all parties.
What problems is the product solving and how is that benefiting you?
Sprout allows our team to manage all of our brand's channels in the one platform and ensuring time and operational efficiencies for all involved. It also allows us to maintain a high standard of customer experience in line with other representations of our brand.
Great tool but could be even better!
What do you like best about the product?
Easy scheduling and overview of the post's engagement across different platforms.
What do you dislike about the product?
Can't schedule posts that are over 140 characters in X. Also formatting options not available (bold, italics), multiple images. Basically X blue subscription is no supported.
Hard to tag profiles in different platforms.
Hard to tag profiles in different platforms.
What problems is the product solving and how is that benefiting you?
Overview of posts in the past and scehduled in the future. Ability to adjust/edit posts and work collaboratively with our marketing agency.
Advocacy Program Admin/Social Manager
What do you like best about the product?
I love the advocacy integration feature. We can utilize our own employees to help increase our reach on specific content. I already love the scheduled publishing tool in sprout let's us stay within the timewindow for campaigns and utilizing the reports tool to see what content reasonates with our audience. The tool itself is defintetly user friendly.
What do you dislike about the product?
More features on the advocacy side where we can build out a hub. As far as reporting I hope they go more in depth on what each number mean across all platforms rather than just providing a pie chart. Customer support would be able to revis some things such as copy for invite when inviting an employee to the company.
What problems is the product solving and how is that benefiting you?
The listening tool gives us an insight on the hardships our customers are experiencing with us. Reporting also s us an insight on what type of content our customers would live to see moving forward.
Great Features But You Will Pay for Them
What do you like best about the product?
Best features:
- Interface - incredibly intuitive and user-friendly
- easily toggle between profiles/accounts
- CaptionAi integration for caption writing
- The Arboretum social community is great!
- Sprout Social blogs are very informative
- Reporting tools are better than most of the tools on the market now.
- Interface - incredibly intuitive and user-friendly
- easily toggle between profiles/accounts
- CaptionAi integration for caption writing
- The Arboretum social community is great!
- Sprout Social blogs are very informative
- Reporting tools are better than most of the tools on the market now.
What do you dislike about the product?
Cons:
- Price - a LOT of features (including some of the best features Sprout has to offer) are hidden behind levels of payment. It's super pricey even just for basic plans with basic features.
- Mobile app needs help. It seems there's always a glitch with the mobile app - captions not copying when you go to IG to post, looong loading time for mobile publisher posts, posts created from mobile don't always show up when you look for them on desktop, app crashes (I have the most current version of the app and I will occasionally delete it and reinstall but the issue persists)
- A known issue that graphics, especially with text on them, post blurry. so if you're sharing an image from Canva or Adobe, you'll want to ensure it is at least 2x resolution. For example, if you want to post a 1080x1080px image via Sprout, ensure you download that image from your design tool at 2,160x2,160px when you add it to Sprout. So if Sprout says it's too big, then choose a mobile publisher or post it natively in the social platform.
- Price - a LOT of features (including some of the best features Sprout has to offer) are hidden behind levels of payment. It's super pricey even just for basic plans with basic features.
- Mobile app needs help. It seems there's always a glitch with the mobile app - captions not copying when you go to IG to post, looong loading time for mobile publisher posts, posts created from mobile don't always show up when you look for them on desktop, app crashes (I have the most current version of the app and I will occasionally delete it and reinstall but the issue persists)
- A known issue that graphics, especially with text on them, post blurry. so if you're sharing an image from Canva or Adobe, you'll want to ensure it is at least 2x resolution. For example, if you want to post a 1080x1080px image via Sprout, ensure you download that image from your design tool at 2,160x2,160px when you add it to Sprout. So if Sprout says it's too big, then choose a mobile publisher or post it natively in the social platform.
What problems is the product solving and how is that benefiting you?
Scheduling posts, responding to messages/comments, generating reports
New to Sprout, getting the hang of it, but a lot of potential
What do you like best about the product?
Allows a lot of information to be readily and easily accessible, with a lot of features that can be used to not only address concerns but also plan posts, and makes reaching out easier.
What do you dislike about the product?
As someone who is new to the program it does take some getting used to. Some things will need practice, and using their online training courses are very helpful on how to work with the program.
What problems is the product solving and how is that benefiting you?
It is helping in recognizing when people who interact with us are happy or unhappy, and why that is, making it easier for us to address concerns.
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