Sprout Social
Sprout SocialExternal reviews
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Amazing Platform
What do you like best about the product?
I love how easy it is to create posts, hone in on various metrics, and listen in on our market. Sprout's team also makes it super easy to communicate with them if there's ever any trouble or confusion. Overall: easy to use and would recommend!
What do you dislike about the product?
I do not have anything specific that I dislike about Sprout :)
What problems is the product solving and how is that benefiting you?
Sprout is helping us figure out how to better position ourselves in a competitve market.
Easy but lacks capabilities (hyperlinking)
What do you like best about the product?
schedluing posts, optimal times, and great data
What do you dislike about the product?
lacks capabilities (hyperlinking), nothing else I dislike
What problems is the product solving and how is that benefiting you?
scheudling and optimial times sending out posts
So easy.........
What do you like best about the product?
The interface is so easy to use and navigate.
What do you dislike about the product?
I am using this for YouTube.
Can't edit end cards or add card to videos.
Unable to monitize video.
Content of story with hyperlinks for other social media does not carry over into Sprout.
Can't edit end cards or add card to videos.
Unable to monitize video.
Content of story with hyperlinks for other social media does not carry over into Sprout.
What problems is the product solving and how is that benefiting you?
Everything in one place, less windows to open and close.
Amazing
What do you like best about the product?
Great layout. Something new to use and see. Easy to use. A new way of talking to our customers.
What do you dislike about the product?
not much, noting to say. I have not been using it for very long so far so good.
What problems is the product solving and how is that benefiting you?
We can respond to our customers at the click of a button.
Useful and easy to master but US focused.
What do you like best about the product?
So easy to schedule and add accounts. The publishing screen in particular is a joy to use.
What do you dislike about the product?
The analytics and general feel of Sprout Social is very American. This is understandable as it is an American company but a more UK friendly UI could be a useful improvement.
What problems is the product solving and how is that benefiting you?
We have to schedule up a lot of social media across many different accounts and Sprout allows us to do that incredibly quickly.
Great features, a little pricey
What do you like best about the product?
Customer service was great! Whenever we needed assistance they rep was quick to answer.
What do you dislike about the product?
Pricey for what you get. We initially thought we would do an annual plan but once we factored in the number of users we would need to have access, it became rather expensive. When we attempted to downgrade, we got a sales pitch.
What problems is the product solving and how is that benefiting you?
We needed to be able to have access to all of our social media accounts in one place. Unfortunately, Facebook sunsetted the API for facebook groups just as we began using te software and so it became considerably less appealing for us.
Great platform for managing social media posting
What do you like best about the product?
Sprout Social is very intuitive and easy to use. My main use case is for suggesting and scheduling social posts. I especially appreciate the ability to upload video, with a separate SRT file for the captions, and even a personalized thumbnail for LinkedIn. I like that it allows us to see at a glance what other team members are also posting so we can coordinate scheduling acordingly.
What do you dislike about the product?
The LinkedIn tagging feature is not reliable. I can only tag certain profiles or pages, not others, so my workaround has been to go back and edit a post later on LinkedIn directly, tagging the required people there. That's really less than ideal.
Bit of a wishlist item: I wish I could drag and drop posts to different dates in the calendar view, rather than needing to click on a post, open it, and edit the date there. We often have to reshuffle the schedule for different reasons and this would make the process so much simpler.
Bit of a wishlist item: I wish I could drag and drop posts to different dates in the calendar view, rather than needing to click on a post, open it, and edit the date there. We often have to reshuffle the schedule for different reasons and this would make the process so much simpler.
What problems is the product solving and how is that benefiting you?
It helps me and our global team members coordinate a social media schedule that makes sense, and the ability to target by, region, language, etc. makes it all the more powerful.
We love Sprout Social!
What do you like best about the product?
It's easy to use, tons of tools and the analytics are UNMATCHED. Customer service is also extremely helpful and so easy to interact with. Truly haven't had better customer service experience.
What do you dislike about the product?
The price, it is the most expensive SMM tool on the market, but also the best.
What problems is the product solving and how is that benefiting you?
Helping me schedule consistent content, be completely able to manage our clients messages, comments and overall engagement and be able to provide our clients with metrics that matter.
Easy to use, helpful
What do you like best about the product?
It has training built into it when you log in. You can access everything in one place and it has made my workflow better
What do you dislike about the product?
You can't see the competition on every platform
What problems is the product solving and how is that benefiting you?
I'm able to have reports automatically sent to my email without having to log in. Previously I would have to go to each platform and search for the information. This sends it to me directly, saving time for me to put together reports.
Sprout is very user friendly!
What do you like best about the product?
There are so many great features that are available beyond what one would think of for their social media. If there are any roadblocks, the sprout support team is responsive in a matter of minutes.
What do you dislike about the product?
Some of the training from the reps are hard to understand. They don't go into too much detail on the platform.
What problems is the product solving and how is that benefiting you?
The content calendar and easy report sharing to other on my team.
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