Sprout Social
Sprout SocialExternal reviews
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Sprout has given our company the tools to categorize our Socials.
What do you like best about the product?
Sprout is extremely user friendly and provides our company with the ability to keep our Socials organized.
What do you dislike about the product?
I cannot think of a single thing for improving Sprout.
What problems is the product solving and how is that benefiting you?
Sprout helps our company by compiling all of our Social responses into one area for ease of use.
I love Sprout!
What do you like best about the product?
I love that you can post PDF files for LinkedIn in the scheduling tab!
What do you dislike about the product?
I wish we could tag people in drafted/scheduled posts!
What problems is the product solving and how is that benefiting you?
Scheduling posts and tracking data.
User Friendly and Complete
What do you like best about the product?
I love that sprout social focuses on making such a complicated platform feel usable. It's easy for me to explain how things work to people who may not have experience with these kinda of platforms. I use sprout daily for listening and community management. The support team is great and friendly and onboarding was a breeze.
What do you dislike about the product?
I wish that there was better customization for reporting. I find that the exported reports are not useful to share with my wider team and usually end up taking the data and working it into my own format.
What problems is the product solving and how is that benefiting you?
Sprout helps me keep everything in one place, organize my analytics, and pull data quickly for wider team asks.
Solid Social Media Management Tool
What do you like best about the product?
Sprout offers a user-friendly interface to engage with followers and track performance across multiple social media channels.
What do you dislike about the product?
Some advanced functionalities are locked behind higher-tier plans
What problems is the product solving and how is that benefiting you?
Sprout Social consolidates multiple social media platforms into a single dashboard, which makes it easier to manage multiple accounts.
Handy Schedule
What do you like best about the product?
I can schedule in multiple social media platforms.
What do you dislike about the product?
It is difficult to visualize the calendar and this is the reason I am doing this survey, It would be very helpful if the letter of the platform has a color. Facebook has already the blue circle, and Instagram its pink, but since X,@ don't have color, I would suggest to assign a bright yellow and/or bright green to circle the letters, so I can see easier how many posts I have on a day when I have the montly calendar with all the platforms opened. Thank you.
What problems is the product solving and how is that benefiting you?
Having one site to schedule 8 different platforms
Easy to use and Intuitive
What do you like best about the product?
I like that it's easy to navigate and it's a great platform when working at an agency.
What do you dislike about the product?
The mandatory completion of the Sprout Social dashboard tutorial.
What problems is the product solving and how is that benefiting you?
I am able to easily access and create reports for campaigns or posts scheduled through Sprout.
Positive, with some areas of development.
What do you like best about the product?
The scheduling capabilities and the features that allow duplication of content across channels is time-saving.
It's easy to use and the customer support team always seem ready available to answer any questions we may have.
It's easy to use and the customer support team always seem ready available to answer any questions we may have.
What do you dislike about the product?
The listening capabiltiies aren't the best, often resulting in us using third-party platforms which results in us using Sprout for listening less frequently.
What problems is the product solving and how is that benefiting you?
Sprout allows us as an agency, to work smarter instead of harder, giving us the tools to schedule and analyse content quickly.
It helps us with new business endeavours while also allowing current client scope to grow.
It helps us with new business endeavours while also allowing current client scope to grow.
An ever-growing tool I can rely on!
What do you like best about the product?
Sprout Social is a continuously expanding way to monitor and respond to incoming comments from fans of our brand. The Sprout team is serious about collecting actionable feedback and collaborating on making improvements that allow us to work more efficiently, which is something I really admire! A handful of features, like VIP Lists, automated rules, and approval queues allow us to keep a close eye on both comments that come in and comments that head out.
What do you dislike about the product?
So far, I don't have any active complaints! Sprout customer support has always been there to answer any questions my team has had, and the ongoing opportunities to discuss the best ways to use the platform allow for us to develop clearer, more streamlined processes.
What problems is the product solving and how is that benefiting you?
Sprout allows my team to keep close tabs on content related to specific categories and questions, set up automated case assignments as needed, look out for critical commentary, and filter out spam. We're easily able to view an entire customer thread when drafting responses, which can prevent crucial information and context from being missed, even if a thread gets passed along to another team member!
Lots of features for a well-rounded social media experience
What do you like best about the product?
There are many features that help you get a holistic idea of what you are doing on social media, how to improve your strategy, and how to expand on your digital footprint. I think there are more features on sprout compared to other softwares I have used in the past to give you the metrics and capabilities you are looking for. Overall, it is pretty simple to use, certainly on par with alternatives.
What do you dislike about the product?
Where there are many opportunities, there will always be a risk of too many options. For an entire organization, with individuals accessing different metrics, this is a plus. But it sometimes feels clunkier than alternatives, with it requiring a bit more from you to do the same task in other softwares.
What problems is the product solving and how is that benefiting you?
Sprout Social's reporting tools are really fantastic. You get to do quite a bit more with them compared to other options on the market that I have used previously.
Excellent all-round tool
What do you like best about the product?
Very intuitive interfaces, handles a multitude of jobs efficiently, the company offers webinars and instructional meetings and materials as well as how-to guides on their website. Some other SM tools only offer support if you pay for it, or user discussion boards you need to scour, which I find frustrating.
What do you dislike about the product?
Being able to edit a post draft without changing the draft status would be good, but that's very minor.
What problems is the product solving and how is that benefiting you?
Creating a simple, intuitive, thorough but far from overly complicated tool for social media scheduling, listening and reactive engagement.
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