Sprout Social
Sprout SocialExternal reviews
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Effortless Inbox Management, Needs Better Social Listening
What do you like best about the product?
I really appreciate how super simple and user-friendly Sprout Social is for inbox management and role setup. It has been a huge help in managing messages from all accounts in one space, significantly reducing the time spent on inbox management. The platform is easy to navigate, making it simple to set up roles and special tags, contributing to a seamless user experience. The ease of narrowing down the type of messages and using saved responses further enhances its functionality. Sprout Social's intuitive design and efficiency in these areas are features I find most useful, and it's these aspects that would make me choose it again.
What do you dislike about the product?
I am not satisfied with the social listening capabilities of Sprout Social. They are not as robust as other platforms available in the market. While they are adequate for getting started, they fall short when it comes to diving deep and uncovering comprehensive insights. This limitation requires me to use additional software like YouScan to fill in the gaps in social listening.
What problems is the product solving and how is that benefiting you?
Sprout Social consolidates messages from 20 different accounts, significantly decreasing the time spent on inbox management and providing a huge benefit in efficiency.
Social Media Specialist
What do you like best about the product?
Sprout Social is a game-changer for our business.
We've been using Sprout Social Media for the past year, and it has significantly improved our social media management and marketing efforts. Here are a few reasons why we love it.
Intuitive Interface: The platform is incredibly user-friendly, making it easy for our team to navigate and utilize all its features effectively.
Comprehensive Analytics: The detailed analytics and reporting tools have provided us with valuable insights into our social media performance, helping us to fine-tune our strategies and achieve better results.
Scheduling and Publishing: The scheduling feature is a lifesaver. We can plan and schedule posts across multiple platforms in advance, ensuring consistent and timely content delivery.
Engagement Tools: Managing our social media interactions has never been easier. The unified inbox allows us to respond to messages and comments promptly, improving our engagement with followers.
Excellent Customer Support: Whenever we've had questions or needed assistance, the Sprout Social Media support team has been prompt and helpful, ensuring we can make the most of the platform. We're also big fans of the Arboretum and feel this educational community makes a huge difference.
Overall, Sprout Social Media has streamlined our social media operations and boosted our online presence. We highly recommend it to any business looking to enhance their social media management. Thank you, Sprout Social Teams & Engineers!
We've been using Sprout Social Media for the past year, and it has significantly improved our social media management and marketing efforts. Here are a few reasons why we love it.
Intuitive Interface: The platform is incredibly user-friendly, making it easy for our team to navigate and utilize all its features effectively.
Comprehensive Analytics: The detailed analytics and reporting tools have provided us with valuable insights into our social media performance, helping us to fine-tune our strategies and achieve better results.
Scheduling and Publishing: The scheduling feature is a lifesaver. We can plan and schedule posts across multiple platforms in advance, ensuring consistent and timely content delivery.
Engagement Tools: Managing our social media interactions has never been easier. The unified inbox allows us to respond to messages and comments promptly, improving our engagement with followers.
Excellent Customer Support: Whenever we've had questions or needed assistance, the Sprout Social Media support team has been prompt and helpful, ensuring we can make the most of the platform. We're also big fans of the Arboretum and feel this educational community makes a huge difference.
Overall, Sprout Social Media has streamlined our social media operations and boosted our online presence. We highly recommend it to any business looking to enhance their social media management. Thank you, Sprout Social Teams & Engineers!
What do you dislike about the product?
The downsides about using Sprout at times are the varying metrics from Sprout vs. native social platforms. At times, our team navigates between the two to determine best results.
We've also run into limited features with certain subscription tiers.
Although the interface is generally user-friendly, our team has found there is a learning curve, particularly when trying to take full advantage of all the features and tools available.
We've also run into limited features with certain subscription tiers.
Although the interface is generally user-friendly, our team has found there is a learning curve, particularly when trying to take full advantage of all the features and tools available.
What problems is the product solving and how is that benefiting you?
Shows our business that social media brings value.
Once familiar with product creates smooth processes
What do you like best about the product?
I love the detailed analytics that Sprout Social offers. As a social media specialist who has monthly analytics meetings with the social media team, I feel very confident in sharing my findings, what has worked and not worked in terms of social posts. I have seen how understanding analytics for our social media has helped in increasing engagement.
What do you dislike about the product?
I don't like that you can't use Sprout Social for everything, e.g I'd like to add links to stories and customise stories in Sprout but this feature is not available.
What problems is the product solving and how is that benefiting you?
Sprout helps to schedule posts quickly and easily. I like that I can schedule social post in advance in bulk, which allows me to focus on other aspects of my work.
Sprout is so helpful in saving me time by scheduling out our social medial posts.
What do you like best about the product?
I love the ease of scheduling posts and the ability to move them around and edit them easily if needed.
What do you dislike about the product?
I wish that there was the ability to post in Facebook groups but that is mostly an issue with Facebook not Sprout.
What problems is the product solving and how is that benefiting you?
Sprout social give me a central point for most of my social media posting needs.
As a Social Media Manager that's used every platform, Sprout is GOATED.
What do you like best about the product?
I love that Sprout allows me and my team to participate in the social post review process seamlessly. I also love that I am able to depend on my content going live. I've never had a problem finding any tool that I need in the platform, and advanced reporting is AMAZING. Shanyah, my support contact is also top-notch. She is super responsive and always makes helpful suggestions, understanding that not every platform is for everyone. I am in Sprout every day and I can't recommend it enough!
What do you dislike about the product?
We also are often using the collaborator feature on Instagram, which bums me out that I can't use the Link in Bio feature on a post that was not posted by us.
What problems is the product solving and how is that benefiting you?
Sprout Social solves our need for a reporting product, a tool for the social media approval process, and improves my reply time when responding to customer comments/questions, thanks to Smart Inbox.
Perfect for those who wear many hats
What do you like best about the product?
As a person who runs all the digital facing content in a small orginization, this is a must have tool. This makes engaging regularly with your audience easy. I use Sprout every day and it's absolutley essential to what I do.
What do you dislike about the product?
I wish I could schedule stories on social media. Sometimes the analytic reports have errors and I've run into a few issues with Sprout having issues posting and then deleting the scheduled content.
What problems is the product solving and how is that benefiting you?
I'm able to plan advanced content to fill up our page through the scheduling feature. Sprout has made running multiple social media accounts a breeze.
Great app
What do you like best about the product?
Ease of use, really simple scheduling for social posts and reporting.
What do you dislike about the product?
At the time I didn't use the listening function, but I wish I got to explore this for reporting.
What problems is the product solving and how is that benefiting you?
Sprout made social scheduling so easy.
overall so good! Work with a wide variety of clients to schedule their social posts
What do you like best about the product?
the convenience and how everything is very integrated and new things always happening. The customer service is great! Very responsive and having a rep helps very much
What do you dislike about the product?
minor things I wish werent so buggy and that you could save projects from canva that lived in canva
What problems is the product solving and how is that benefiting you?
being able to schedule across multiple platforms for the same user/businesses aand be able to go back in and see when things were scheduled
Sprout Social for Google Review Management
What do you like best about the product?
Sprout gathers all of our customers' Google Reviews into one place and makes it extremely easy to organize and respond to them. I use this feature daily and it really makes my job easier.
What do you dislike about the product?
The report pulling options for the Reviews portion could be better.
What problems is the product solving and how is that benefiting you?
Sprout helps provide my team with a singular place to manage our customer interactions across our social platforms. It allows me to see their volume, while also providing me with the opportunity to pull reporting on this. As I also manage Google reviews myself, the Reviews tab also makes my job easier.
The best social media management solution on the market.
What do you like best about the product?
As an agency managing 30+ social media clients, Sprout Social makes it easy to share content, track trends, engage our community and provide reports. We've found it much more intuitive than other tools we've tried, and it's seamless to integrate into our existing workflows.
What do you dislike about the product?
Our only issue with Sprout Social over the 5+ years we've used the tool have been around the availability of help. We sometimes find that the live chat feature isn't working, or that our rep is a little delayed in replying to time-sensitive requests.
What problems is the product solving and how is that benefiting you?
Sprout Social allows our team to manage multiple clients across social media platforms, allowing us to be more time-efficient and responsive to our communities' needs.
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