Sprout Social
Sprout SocialExternal reviews
6,214 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Large suite of beneficial tools with small drawbacks
What do you like best about the product?
I love the scheduling, optimization, social listening, and analytics tools. The latter, especially, are really in depth and very well integrated. I'd highly recommend for better metrical analysis and robust scheduling.
What do you dislike about the product?
There are a couple features Sprout still can't accomodate that, in specific instances, can be frsutrating. We post a lot of audiograms on IG, but Sprout is unable to read these as anything but reels, and therefore we can't publish carousels of image/audio content.
Likewise, their story scheduling capacity isn't super integrated on IG.
Lastly, as the industry trends this way, it would be great to integrate a "Link in first comments" feature for all platforms, rather than just IG.
Again, all small, but when/if you use such features regularly it can become a nuisance.
Likewise, collaborate editing on a workspace for drafted posts doesn't really exist, so if you expect to have a lot of flow between team members you may need to start somewhere else before moving to Sprout.
Likewise, their story scheduling capacity isn't super integrated on IG.
Lastly, as the industry trends this way, it would be great to integrate a "Link in first comments" feature for all platforms, rather than just IG.
Again, all small, but when/if you use such features regularly it can become a nuisance.
Likewise, collaborate editing on a workspace for drafted posts doesn't really exist, so if you expect to have a lot of flow between team members you may need to start somewhere else before moving to Sprout.
What problems is the product solving and how is that benefiting you?
Scheduling, analytics, and optimal post times
Enjoy it, but find things to fail or crash often. Also the resporting doesn't feel accurate.
What do you like best about the product?
I like the scheduling feature of Sprout and that it is a streamlined process.
What do you dislike about the product?
- Don't think the 'active times' is accurate
- The reporting number don't feel accurate to what IG and FB would say
- Post fail often
- The reporting number don't feel accurate to what IG and FB would say
- Post fail often
What problems is the product solving and how is that benefiting you?
It helps th approval process between our agency and clients and have all questions or comments in one place.
Is Sprout up to scratch in recent times?
What do you like best about the product?
Sprout has a clean and user-friendly interface.The platform is designed to be accessible even for beginners. Navigation is straightforward.
What do you dislike about the product?
Some intergrations, such as Looker, are not fully possible, and some data cannot be extraced.
A lot of the tagging and filtering capabilities are outdated and don't allow for comprehensive data pulls.
A lot of the tagging and filtering capabilities are outdated and don't allow for comprehensive data pulls.
What problems is the product solving and how is that benefiting you?
For our team recently, Sprout offers excellent collaboration tools. You can assign tasks, leave internal comments, and monitor who’s handling what—all within the platform. This ensures smoother workflows and eliminates communication bottlenecks.
Giving Flowers to Sprout
What do you like best about the product?
The Reports & Publishing tabs have made my work much simpler. Having a one-stop shop to analyze how our various social media pages are doing has proved to be very helpful and informative, which I appreciate.
What do you dislike about the product?
There have been multiple times that I have attempted to make a post to one or more of our social media accounts via Sprout Social, but have run into roadblocks such as an image not being compatible with a respective platform - at least that's what Sprout would lead me to believe. When I would go to post those same photos on the apps themselves, I've been able to no problem. If not for this, I would utilize the planned post aspect of Sprout Social much more often.
What problems is the product solving and how is that benefiting you?
Sprout Social has helped me analyze our social media "stats" very easily, which has allowed me to bring those same findings to our larger team. Additionally, Sprout Social has provided us with a calendar that tracks virtually all of our actions, including posts both to our page and on our stories (Instagram). This has made reviewing the work we have done in a given time period much easier.
Easy quick posting across multiple channels
What do you like best about the product?
Seeing IG in a grid form and being able to see scheduled post aestetics
What do you dislike about the product?
disconnects from profiles easily which causes friction
What problems is the product solving and how is that benefiting you?
Being able to see content prior to posting, having an overall idea of the outcome
High Cost for Value Ratio
What do you like best about the product?
Scheduling was simple across platforms, and finally, in 2024, we could collaborate on IG posts for the first time within the platform. Assigning cases to Customer Service as needed was simple.
What do you dislike about the product?
It costs way too much for what you get, or at least for what we need. They really get you with user fees and we are a seasonal business so we double our users for just a few months a year and they want us to pay for the seats that are unused year-round. YouTube analytics don't pull in anymore and we keep getting the brush off on when it will be fixed for months.
What problems is the product solving and how is that benefiting you?
They allow for our social content team and customer service to work out of one platform. We can see most of our analytics, but not YouTube. We can schedule posts across all platforms, but not optimize for YouTube non-shorts.
I use Sprout as a social media manager for publishing and reporting.
What do you like best about the product?
It is very easy to publish posts via Sprout. I also enjoy the post tagging feature that allows me to separate posts based on content for reporting purposes.
What do you dislike about the product?
There are certain features that I believe could be more intuitive. For example, I would love the ability to schedule the same asset across multiple platforms at the same time but have the ability to change the copy.
What problems is the product solving and how is that benefiting you?
Sprout allows me not having to be on my phone at the exact time a post needs to go live. I am able to schedule out posts in advance which allows me to allocate my time to more pressing matters.
Solid Social Manager
What do you like best about the product?
Nothing has improved since my last review
What do you dislike about the product?
Regularly get PDFs that pull incorrectly
What problems is the product solving and how is that benefiting you?
An easy way for multiple users to draft content for the same client and be able to see what we're all doing so we're better organized and coordinated.
Consistent and easy to use
What do you like best about the product?
Customer support is always responsive and clear.
What do you dislike about the product?
The mobile app is not great considering most social folks are on their phone more than their computer
What problems is the product solving and how is that benefiting you?
Like any social management platform, it makes the team more efficient on all fronts -- scheduling, copywriting, planning, analyzing.
There are pros and cons, but depending on your needs, the cons might not be that bad.
What do you like best about the product?
The workflow management is great! We can set it up to manage everything from cases to approvals. I also love their learning portal and their customer support! We use it every day and it has been worth it.
What do you dislike about the product?
One thing that gives me pause on recommending this product is their customer success team. I reached out multiple times to inquire about upgrades, with no reply each time (you'd think they'd want more money). I also was told that we would get a CSM for our account, but then they made changes to "up the threshold for which a CSM was required". That came out of the blue, which was honestly surprising because it was supposed to have been a part of the negotiation.
I love the tool, but can't recommend their support. You'll just have to decide what is most important to you and what the non-negotiables are.
I love the tool, but can't recommend their support. You'll just have to decide what is most important to you and what the non-negotiables are.
What problems is the product solving and how is that benefiting you?
They are improving quarterly, which allows me to know that if I encounter something I want to see done, it has the potential to come down the pipeline sooner rather than later.
showing 321 - 330