Sprout Social
Sprout SocialExternal reviews
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Feature-rich all in one social media management tool
What do you like best about the product?
The ability to post to mulitple platforms simultaneously
What do you dislike about the product?
It could definitely be more intuitive; some features are more difficult to maneuver through, and getting to some places in the program is a little convoluted.
What problems is the product solving and how is that benefiting you?
Quickly being able to make a post and send it out to multiple social media platforms simultaneously, i.e. Facebook, Instagram, Twitter and TikTok. This saves me a ton of time each week. The Smart Inbox feature also allows me to quickly view all interactions/messages/comments on the various platforms all in one place. I can reshare, like, comment and DM all from one spot vs. going into each native platforms inbox.
Though not personally used by me, Sprout has a robust task assigment and approval process allowing tasks to be assigned and approved by an administrator before allowing publishing. This has the ability to expedite workflows across multiple people within an organization.
Though not personally used by me, Sprout has a robust task assigment and approval process allowing tasks to be assigned and approved by an administrator before allowing publishing. This has the ability to expedite workflows across multiple people within an organization.
Streamlined Social Media Posting with Powerful AI
What do you like best about the product?
I like Sprout Social's AI features because they make posts a little different, allowing me to quickly change them up for different social networks and adjust the tone to be right for each platform. I appreciate how it streamlines the amount of social posting I have to do weekly, monthly, and yearly, saving me quite a bit of time. The initial setup was easy and worked really well from the get-go. Overall, it makes things so much easier than having to post on each social network individually.
What do you dislike about the product?
There isn't anything on Sprout that I don't like.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for client social media, streamlining my social posting and saving time. The AI features help make posts a little different for each network, ensuring the right tone.
Sprout is an incredible platform with little bad to say
What do you like best about the product?
The absolute best feature of Sprout Social has to be the Reports tab! It simplifies the process of highlighting key metrics and benchmarking against competitors, turning what would take hours of manual work into instant insights. It’s a game-changer for efficient, data-driven decision-making!
What do you dislike about the product?
My least favorite thing about Sprout is that a lot of great features are hidden behind a price wall including listening and advanced analytics. Our team would love to take advantage of these featrues but can't justify the price increase.
What problems is the product solving and how is that benefiting you?
Our executive team has recently been asking for more detailed data on our digital marketing efforts, especially social media. Sprout Social has been a lifesaver, providing easy access to clear, actionable data that simplifies showcasing the ROI and impact of social media to executives. It’s made navigating these conversations far more efficient and impactful!
Reliable service that allows for multi-team integration
What do you like best about the product?
I like that the platform is always trying to stay up-to-date with trends or emerging platforms. Also, I do like the platform user roles and restrictions that make it possible to have different workflows/approvals and silo out social channels that one team member may not be using.
What do you dislike about the product?
There are times where service is slow to respond/diagnose an issue (e.g., when analytics are off in a report, it can take days to hear back and uncover the source of the issue and get an answer, all while a client may be waiting on feedback).
What problems is the product solving and how is that benefiting you?
It helps us streamline content management across multiple accounts, and helps alleviate our reporting processes.
Sprout Social for Content Management
What do you like best about the product?
I enjoy the oganization and collaboration Sprout Social provides, as well as the ability to preview what your post will look like. Our company also relies on the social media reporting element to track our metrics.
What do you dislike about the product?
There have been times when the platform is buggy, such as posting the same thing twice, or not sending the post through at all and not appearing in the "failed posts" section. However, this is not a frequent occurance.
What problems is the product solving and how is that benefiting you?
Sprout Social offers a comprehensive solution for tracking stats across our various social media platofrms.
Central location to control all our social media channels
What do you like best about the product?
I like the ability to be able to scheudle posts on multiple platforms in just a few clicks.
What do you dislike about the product?
In terms of what I dislike about Sprout social, nothing comes to mind at the moment.
What problems is the product solving and how is that benefiting you?
It solves the problem of being able to have multiple users have acces to our social channels without needing to give them invidual access to the channels.
A must have for Social Media Managers
What do you like best about the product?
Internal analytics, dynamic scheduling and content notes. We also enjoy the Advocacy platform that is integrated.
What do you dislike about the product?
Some "premium" analytics are basic and should be included for all users.
What problems is the product solving and how is that benefiting you?
Analytics help me benchmark our efforts across paid and organic.
Sprout Social is amazing
What do you like best about the product?
I like the ability to moderate all social media platforms in one consolidated place.
What do you dislike about the product?
The only downside is that I cannot prioritize comments to my specifications.
What problems is the product solving and how is that benefiting you?
Seeing all social media platform comments being fed to me, as they come in, helps me connect with my most recent members and future members.
Social Media Marketing and Community Manager
What do you like best about the product?
I like that I can use Sprout Social to post my content for most of our social platforms. I also value the customer support we receive montly.
What do you dislike about the product?
I dislike not being able to post on TikTok or reply to the comments.
What problems is the product solving and how is that benefiting you?
Sprout Social is solving my customer service and crisis communications problems.
Really appreciate working with this tool!
What do you like best about the product?
I love how comprehensive it is, covering most social feeds. It's intuitive and easy to use. I enjoy its many features, especially the ability to track campaigns and do reporting. The customer support is also fantastic and timely. I use it on a daily basis for my role.
What do you dislike about the product?
I wish it was easier to see clicks for our link in bio services as an integrated part of reporting. I also wish their scheduling API was more robust for Youtube and Tiktok, and for short form video generally.
What problems is the product solving and how is that benefiting you?
It's allowing me to push out more content in an intentional way. It's also making it easier for me to report on my KPIs.
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