Sprout Social
Sprout SocialExternal reviews
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Practical and intuitive
What do you like best about the product?
Ever since Sprout was implemented in our social media operation, it has been a game changer in terms of agility and practicality. Since we have other tools aligned with Sprout, the visualization of social media cases has been optimized, and it is now easier to treat them and reply to customers. We thought it would be a pain to implement another tool into our routine but it has been the easiest one so far. Very intuitive to use, and has some nice guides for new users.
What do you dislike about the product?
When integrated into other products (like, in my case, Salesforce) the refresh rate can be quite annoying at times. When opening up social media posts, sometimes we are not able to find recent info (new tweets, replies from customers) because there is a delay of 5-6 hours until the feed refreshes. Social media replies also don't follow much of a pattern when they are up in Sprout... some times we send replies to customers and they show up right away, other times they take just as much as the time mentioned above. This happens very often but since our demand is medium to high, this hasn't been a proper issue but it is indeed something to be looked up to.
What problems is the product solving and how is that benefiting you?
Sprout has made the visualization of social media posts a lot easier. For my role, I have guidelines, procedures, and a certain timeframe to reply to customers, any minute I can save is valuable and worthy. Before the implementation of Sprout, I (and other coworkers) used to take a lot of time to open sources/links one by one inside Salesforce, and now this time was cut by half because Sprout provides us with everything when integrated into SF. Now we can visualize tweets and posts without having to open external links, we can reply to customers fast and since I also take part in approving posts to be up in our social media, it has become a lot easier to filter replies from our local team and analyze them with more care.
Exceptional Social Scheduling with Intuitive Interface
What do you like best about the product?
I love the clean and intuitive interface of Sprout Social, reminiscent of Apple's design approach, which makes it not overwhelming to use and enhances navigability. I appreciate its nuanced tagging capabilities, which allow for detailed content categorization. The AI tools integrated into Sprout Social are incredibly beneficial, as they assist in various tasks and ensure accessibility. I particularly enjoy the ease of multi-platform management functionality, helping me manage multiple social media accounts seamlessly. The tool’s scheduling features are fantastic, allowing me to timely schedule social posts and view schedules at a glance, making the planning of campaigns and performance analysis efficient. The flexibility of Sprout Social is another standout feature, as it enables us to continue using it successfully even in the face of budgetary constraints, which exemplifies its value and utility. Overall, Sprout Social is a wonderful tool that I highly recommend, having personally advocated for its continued use due to its comprehensive capabilities.
What do you dislike about the product?
I would love it if Sprout Social could add Bluesky. I find the tagging of user profiles hit or miss.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for timely scheduling of social posts, running campaigns, and determining performance, benefiting from its clean interface and multi-platform management.
Sprout has been a great tool to schedule post, access reporting and save time!
What do you like best about the product?
I love the scheduling tool and the way you can view exactly what the post will look like for each platform in advance. I also like that you can tag people directly from the tool.
What do you dislike about the product?
I do not hav eany negative feedback regarding Sprout. We have a base level account and it has provided the tools that I need to manage our companys social media channels efficiently.
What problems is the product solving and how is that benefiting you?
Having to load post on holidays. Content planning and calendar view.
I use Sprout Social daily to monitor and schedule posts for multiple social media accounts.
What do you like best about the product?
It's really easy to schedule and post to multiple channels right from the dashboard. It's also very good for monitoring our channels and hearing what people are saying about our brand. I prefer how the feed (inbox) looks compared to other social media listening tools.
What do you dislike about the product?
It's still a bit clunky with regards to Instagram, especially when posting multiple photos. Also, I should be able to enter alt text for Instagram via Sprout but have to post directly from IG if I want to do that.
What problems is the product solving and how is that benefiting you?
It condenses all my accounts and channels into one place. In addition to posting to multiple accounts, I also monitor our brand through dozens of accounts that other users manage. If someone mentions us, I can see it and respond as necessary. Also, I like the email feature so I can forward questions or issues to subject matter experts when I need assistance.
Comprehensive posting & reporting vehicle
What do you like best about the product?
One of my favorite parts about Sprout Social is the visibility it creates for others on my team to see our social content calendar.
What do you dislike about the product?
I dislike that some of features we would like to access are cost-prohibitive, and we aren't always clear until we need to use the tool - that we don't have access to it on our plan.
What problems is the product solving and how is that benefiting you?
I am very excited that we can schedule on Threads now! I am also thrilled that we can schedule to Instagram without needing to do the push on our phones. I am not sure if this was already the case, and I discovered it by accident. By happy, regardless.
Excellent tool for all things social
What do you like best about the product?
As an employee of a company that obtains various social media accounts, Sprout is an excellent tool that provides organized & detailed reporting. The bandwidth provided by the Sprout team helps us analyze best practices for each of our pages. Plus, the Smart Inbox helps maximize response time for our customers.
What do you dislike about the product?
There are some glitches in the app such as missing posts in reporting. There have been cases when we've posted reels natively on Instagram or Facebook and they aren't included in tagged post reporting.
What problems is the product solving and how is that benefiting you?
We're able to provide campaign performance reports to our leadership team, track competitors and customer sentiment with Sprout's Listening Tool, and reduce customer response time through Sprout inbox.
An easy to use platform for all of our social media needs.
What do you like best about the product?
It's easy to use! From publishing to reporting, their training on each tool is comprehensive and the in-platform design is easy to navigate to explore all of the options available to you.
What do you dislike about the product?
The only downside our team has currently is that we have only one person on the team that is able to reconnect social platforms, edit tags, etc. We would love to all have access to larger features like this to streamline work on our various brands.
What problems is the product solving and how is that benefiting you?
It's allowing us to publish across all platforms seamlessly, while also collecting accurate data across social platforms for all of our weekly, monthly, and campaign reports.
Effortless to Implement, Navigate, & Use
What do you like best about the product?
It's incredibly easy to implement, navigate, and learn how to use. All of the various sections of Sprout provide the necessary tools anyone in customer engagement or social media NEEDS in order to perform well.
What do you dislike about the product?
Absolutely nothing. After 6 months of using Sprout Social, I haven't found any flaws in user interface or usability. It's awesome all around.
What problems is the product solving and how is that benefiting you?
In the past, we utilized a competitor's software to schedule social posts in advance - and that was really all it was able to do. Sprout has allowed us to dive deeper into our analytics to determine what content aligns with our business goals and to continue to enhance it. Reporting is made easy - and is even automated.
Easy to use and always evolving
What do you like best about the product?
I like that Sprout Social is so user-friendly and it's consistently updating its features. I use it daily and it was easy to implement and integrate into our team.
What do you dislike about the product?
There's not much to dislike about Sprout Social! The only thing I have to complain about is that its price is inaccessible to most small businesses.
What problems is the product solving and how is that benefiting you?
Sprout Social is great at aggregating the separate platforms, making it easy to respond to messages and comments. Scheduling posts and generating alt text has never been easier than with Sprout!
Sprout for Small Business Owners
What do you like best about the product?
I enjoy how easily I can schedule out posts.
What do you dislike about the product?
Too many features can make info too granular.
What problems is the product solving and how is that benefiting you?
I work with multiple clients and Sprout allows me to schedule out posts in advance so I don't have to stress.
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