Sprout Social
Sprout SocialExternal reviews
6,240 reviews
from
and
External reviews are not included in the AWS star rating for the product.
My review of sprout social
What do you like best about the product?
I like the reporting section, it's functional and easy to use
What do you dislike about the product?
Some of the features are missing when posting, like tagging companies in LinkedIn posts
What problems is the product solving and how is that benefiting you?
Brings all of our social channels to one place and make reporting easier.
Fantastic all-around social content platform
What do you like best about the product?
Sprout has an exellent interface and toolset for both mining social trends and follower intent, and planning visual content. One of my favorite features is the multi-view content calendar for exporting to my stakeholders while retaining the visuals/captions and critcal details.
What do you dislike about the product?
There are a few elements that sprout does not yet incorporate that would be helpful, such as even more elaborate paid controls and other (likely API restricted) Meta controls.
What problems is the product solving and how is that benefiting you?
We use Sprout to present business social media plans to internal stakeholders and schedule out weeks of our content at a time so our social team can move on to other projects as needed.
A Comprehensive Social Media Management Tool
What do you like best about the product?
One of the features I appreciate the most is the detailed reporting capabilities. For instance, the platform's robust analytics help me track engagement metrics across multiple social media accounts, allowing for data-driven decisions. The intuitive dashboard presents data in an easy-to-understand format, which has significantly reduced the time spent on reporting.
What do you dislike about the product?
While the pre-built reports are useful, I often find myself needing more flexibility to tailor them to specific client needs. For instance, customizing the layout or adding unique metrics is not as straightforward as it could be. Moreover, the mobile app, while functional, lacks some features available on the desktop version, making it less convenient for on-the-go management.
What problems is the product solving and how is that benefiting you?
Sprout Social solves the problem of efficiently managing multiple social media accounts by providing a centralized platform for scheduling posts, monitoring engagement, and analyzing performance metrics. This benefits me by saving time, improving the consistency of our social media presence, and offering valuable insights that help refine our marketing strategies for better audience engagement and ROI.
The Ferrari of Social Media Management Solutions
What do you like best about the product?
I don't want to know a world without Sprout Social at my fingertips. The ability to have a one-stop shop when it comes to managing and monitoring multiple social channels makes my life easier each and every day. Using the platform daily to manage content, it not only keeps me organized but offers an easy look at past, present and future when my administation has questions or would like to stay up to date about what's happened and what's to come. When I first joined my organization, Sprout Social was not an in-house tool at our disposal. We quickly changed that with a seemless integration, and our results in the first year have been night and day.
What do you dislike about the product?
While no platform is perfect, this one is close. There are some little things I would love to see happen. We did have an issue when it came to follower counts on LinkedIn, and the solution from support, still to this day, irks me a little bit becase it wasn't really a solution as much as it was an integration issue that LinkedIn allows (or doesn't allow). It's not a big issue, but one that continually will throw off true follower counts so it makes me blink and think twice to remember each time I'm pulling reports.
What problems is the product solving and how is that benefiting you?
Sprout Social allows me to have a one-stop platform for each of the social platforms we use across our various entities and accounts. The amount of time saved when it comes to reports, posting and listening is time I would spend and lose hour after hour without Sprout Social.
Happy with Sprout Social for Social Media Management
What do you like best about the product?
The social media calendar is well organized with a good flow of features. It is easy to integrate platforms and the reporting is very helpful and insightful. They also do a lot of training and video tutorials and webinars that are useful.
What do you dislike about the product?
Like any social media scheduler, it lacks the full suite of features that I can get by posting straight from the individual apps themselves. But I notice more features being added all the time to combat this.
What problems is the product solving and how is that benefiting you?
Sprout Social keeps all my assets and schedules and social media analysis tools in one place for easy access and high level of organization.
Very helpful platform, with a helpful team behind the brand
What do you like best about the product?
In the 2 years Ive been using Sprout, I found it easy to implement multiple brands, and setup reports for myself and stakeholders, and helpful tool for analysis. I use Sprout weekly and monthly while our content team launches daily/weekly and has many features for scheduling in advance. The feedback, recommendations, questions and support, are really good about assuring communication with customers. Modifying their platform to include helpful suggestions or resolve strugglesome areas is very much appreciated.
What do you dislike about the product?
The combined paid and organic data in some instances can be cumbersome to hover and review which items are being included in the comparisons. (Most likely due to 3rd party metric setups). Sprout handles these well and updates their software accordingly in most cases, without an entire platform overhaul.
What problems is the product solving and how is that benefiting you?
Data visibility and performance, measuring and analysis. It helps consolidate majority of the social platforms into 1 reporting section for assessment. A few arent yet available.
Seamless Social Management with Stellar Support
What do you like best about the product?
I like how user-friendly Sprout Social is. It's very intuitive and easy to use. The customer service is great; you can always chat with a help person if something's not working the way it should be or if you have a question, you've also got your account manager to help with more complex things, so it feels like a bit of a community because you're not working alone. You can always reach out and ask for help if you need it.
What do you dislike about the product?
The AI features are good, but improvement in their capabilities would be great.
What problems is the product solving and how is that benefiting you?
Sprout Social centralizes everything related to social media in one place, aligning publishing, reporting, and customer service. It's really useful and saves time and energy while ensuring no data loss across different aspects of social media management.
Sprout is our one-stop shop for social media and community management
What do you like best about the product?
Very user friendly platform, i find we need little training to jump in and start using it.
What do you dislike about the product?
Would like to see further reporting to dig deeper, especially in paid advertising.
What problems is the product solving and how is that benefiting you?
While we could schedule our content natively in the social platforms themselves, we prefer to use more efficient tools, like Sprout to help inform our marketing, while saving us time.
User friendly, all the insights you want to know in one place, multi-functional!
What do you like best about the product?
THE SMART INBOX! Absolutely love the smart inbox. I love that includes all notifications from all of your connected channels. It is perfect to be able to sift through comments and messages every morning and see them all in one place. I use Sprout every day around the clock. Also love the optimized post times. It really helps spreading posts out especially because we post 4-7 times a day. We are able to prioritize content based on the day with this.
What do you dislike about the product?
The discrepancy between Facebook followers shown on Sprout vs. on Facebook itself is definitely frustrating. We would really like to know our true reach and audience and it would really help us to see how much we've grown. Really hoping this will be resolved soon. I would also love to be able to tag on Instagram through Sprout, like have the options/suggested accounts show up when you type @ like it does for Facebook and Twitter.
What problems is the product solving and how is that benefiting you?
Definitely helps us assist members that have any kind of trouble registering for our events and programs. Sprout has become more than a social media management and scheduling tool. It is also a major hub for customer service for us. We are able to answer questions and resolve things in the moment rather than making members call our customer service line or waiting for an email reply.
effective tool for planning, posting, learning, and analyzing your social media efforts
What do you like best about the product?
I love the scheduling feature as well as the reporting.
What do you dislike about the product?
Sometimes, I feel my team isn't taking full advantage of all the offerings.
What problems is the product solving and how is that benefiting you?
Helping us schedule posts and plan out campaigns. It saves us time and provides valuable insights.
showing 3,171 - 3,180