Sprout Social
Sprout SocialExternal reviews
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Sprout Review
What do you like best about the product?
I find Sprout incredibly user-friendly, especially when setting up listening and keywords. It's intuitive and straightforward, making it easy to navigate and manage social media interactions and analytics. With Sprout, I can quickly track conversations and trends, making my social media management tasks efficient and effective.
What do you dislike about the product?
One major drawback of Sprout is its frequent slowness, which affects usability about 90% of the time. It becomes particularly challenging when multiple users attempt to work simultaneously, often resulting in accidental overlaps where both parties can unknowingly edit the same comment. Additionally, the platform lacks robust functionalities for sorting the smart inbox by topics such as sentiment and keywords, necessitating redundant efforts. More extensive permissions within Sprout would also be beneficial, allowing actions like liking Instagram posts or viewing likes on Facebook comments directly within the platform, rather than relying on native interfaces.
Having the ability to manually assign cases to myself would be a valuable feature in Sprout. This would allow me to organize my workflow more efficiently by working directly from the cases tab, reducing the risk of overlapping with colleagues in the smart inbox. By assigning cases manually, I could prioritize and manage tasks effectively without the concern of multiple users working on the same items simultaneously. This feature would enhance productivity and streamline collaboration within the platform.
Overall Sprout is a good platform and it's user friendly for the options that it does have, but it would be better to have more options to organize and customize the user experience to help social media community representatives.
Having the ability to manually assign cases to myself would be a valuable feature in Sprout. This would allow me to organize my workflow more efficiently by working directly from the cases tab, reducing the risk of overlapping with colleagues in the smart inbox. By assigning cases manually, I could prioritize and manage tasks effectively without the concern of multiple users working on the same items simultaneously. This feature would enhance productivity and streamline collaboration within the platform.
Overall Sprout is a good platform and it's user friendly for the options that it does have, but it would be better to have more options to organize and customize the user experience to help social media community representatives.
What problems is the product solving and how is that benefiting you?
Sprout effectively addresses the challenges of responding to guests and managing social media, which are essential for business operations. Its streamlined approach allows for efficient engagement with customers and effective social media management. Moreover, Sprout's reporting capabilities provide valuable insights that assist the marketing department in identifying and addressing issues raised by guests, enabling proactive strategies to enhance customer satisfaction and brand reputation.
Efficient, thoughtful social media management tool
What do you like best about the product?
I love the calendar and publishing tools, the asset library, inbox management, campaigns, and tag features. It has been so helpful in keeping our team organized. We're even able to have external approvers who don't have licenses, and it's easy for them to do. The reporting is pretty robust as well, although I feel like we've only scratched the surface of what it can tell us.
What do you dislike about the product?
Our onboarding could have been better. I felt like the sales team was able to explain features better than the person who onboarded us.
What problems is the product solving and how is that benefiting you?
We tried using third-party companies to manage our social media, but we kept running into the roadblock of them not understanding our business well enough, which became a huge time-suck. Eventually, we decided we needed to bring social in-house with an efficient and easy-to-use tool.
Great for reports
What do you like best about the product?
I like that i can do reports for multiple accounts.
What do you dislike about the product?
I cant see the reach of multiple accounts
What problems is the product solving and how is that benefiting you?
the turnaround time for reports
Best publishing application
What do you like best about the product?
I mainly use Sprout Social for publishing and reports. I appreciate that you can tag other accounts directly from the publishing page rather than having to go back and edit the post from the native platform like with other applications.
What do you dislike about the product?
Haven't run into anything so far, I am looking forward to learning more about the number of features that Sprout Social offers.
What problems is the product solving and how is that benefiting you?
Sprout Social is helping me maintain more of a social media presence for my company.
Plenty of tools
What do you like best about the product?
It has to plenty of tools and I enjoy the sentiment indicator as a tool.
What do you dislike about the product?
Somewhat of a learning curve / not enough easy to use guides outside of training courses.
What problems is the product solving and how is that benefiting you?
It's helping me schedule content and keep track of what people are saying online.
Sprout Social is a more effective, customized way to engage and amplify a consistent company vision.
What do you like best about the product?
I really appreciate how straightforward and easy-to-learn Sprout Social is; I can schedule posts, check performance, and dig into user activity that wasn't possible with other platforms.
What do you dislike about the product?
I would like Sprout Social to add emoji integration to schedule posts in advance and not have to worry about adding things in once posted on social channels. I think if Sprout Social had more detailed information about reach and engagement and more insights into individual performance and what works best per user, it would add to how often users use the platform and help them get more out of the platform.
What problems is the product solving and how is that benefiting you?
Sprout Social is a tremendous value-add for associates benefitting from better social presence and boosting our brand awareness.
I have used Sprout for over a year now and my company of 68 venues just secured a deal to use Sprout
What do you like best about the product?
The ability to post to all social platforms from one place and the use of the smart inbox.
What do you dislike about the product?
That you cannot post to facebook groups.
What problems is the product solving and how is that benefiting you?
The time saving of all social media platforms in one place.
Sprout enables me to build a brilliant social strategy so we can grow at a much faster pace
What do you like best about the product?
The reporting tools are particuarly clear and useful - it's great being able to have all different platforms measured in the same way so comparing growth is much more straightforward.
Optimum posting times are a great feature
Optimum posting times are a great feature
What do you dislike about the product?
It would be nice to have a graph building feature for the different sorts of analytics so we can present them in an easier to digest way.
What problems is the product solving and how is that benefiting you?
Making growth easy to track - this was very difficult and time consuming without Sprout.
It is helping us see our progress and working out what is going well and what is going wrong.
It is helping us see our progress and working out what is going well and what is going wrong.
Sprout Social has made social media management effortless
What do you like best about the product?
For me, the Smart Inbox is the best thing about Sprout Social. It is so easy to communicate with each and every person tagging/messaging our company, and the AI assist is helpful in creating appropriate responses. I am able to go on for about an hour each day and answer every post/message that comes through quickly. I just started with Sprout, and the onboarding quiz and exam were crucial in integrating the platform into my position. Love it!
What do you dislike about the product?
The one downside I have found with Sprout was with the Smart Inbox. I have noticed that a few times when our company is tagged, the actual post (i.e. LinkedIn) is not our company, just one with a similar name. This could really trip us up if it was not fact checked.
What problems is the product solving and how is that benefiting you?
It is helping us to interact with all of our platforms effortlessly and ensure our brand presence is noticed.
The only Social tool I can’t live without
What do you like best about the product?
Sprout Social is the best all-in-one social platform on the market. I love that I can plan, schedule, engage and review results all in one place.
What do you dislike about the product?
It is very expensive so unfortunately some of the businesses I've worked at means Sprout is out of their price range.
What problems is the product solving and how is that benefiting you?
Helps my team work collaboratively having access to all data and information needed. Both the social and the customer service team live on Sprout Social.
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