Sprout Social
Sprout SocialExternal reviews
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Sprout Social: Easy-to-use time saver with amazing support
What do you like best about the product?
Sprout Social has been a game changer for me as I manage multiple social media accounts. The platform is extremely intuitive to use and I'm able to find and utilize tools with ease. I particularly love the integration to tag content so that I can easily see how different pieces of content are performing. The support team has been amazing and very friendly. We have a large network of account at my workplace and Sprout consistently performs well across the board!
What do you dislike about the product?
It's hard to think of a complaint for Sprout Social. If anything, there are some limitations on the posting feature that you don't experience in-app (ex: the number of photos you can post on IG, etc.). The AI assist has occasionally been unable to help me write accessible text, but it is normally pretty consistent.
What problems is the product solving and how is that benefiting you?
Sprout saves me a lot of time. Because the platform is so intuitive, I can easily move between accounts and between metrics to both find and compare performance. I also love that I can post to all my social accounts in one draft, while editing each post for the specific platform. I'm no longer having to go back and forth. It keeps my work streamlined.
User-Friendly Platform with Room for Improvement
What do you like best about the product?
I use Sprout Social for social media client management. I like that you can see things laid out very clearly, and it is also very user-friendly. The initial setup was pretty easy, and it helps me solve day-to-day manual posting, also helping with client reports.
What do you dislike about the product?
I wish I could schedule my reels in confidence to the platform, I'm still manually posting those. I wish it allowed up to the full number of collaborators. IG allows 5, Sprout only does 3. I wish the reports could look more glossy and put together.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to solve day-to-day manual posting and help with client reports. It is very user-friendly and lays things out very clearly.
Very User-Friendly and Typically Reliable
What do you like best about the product?
It's very user friendly and typically reliable
What do you dislike about the product?
The AI bot isn't very accurate at determining sentiment
What problems is the product solving and how is that benefiting you?
It's of great use in case management and managing socials platforms in one place
Empowers Global Social Media Strategy with Ease
What do you like best about the product?
I love the social listening feature because it helps us understand what people are saying across the globe. It gives us really deep insights into what people are doing and where. The feature also helps us understand what people are saying about our brand across the world, good and bad, and we use that feedback to improve our products. We also use it to identify potential fraud and other risks around the world.
What do you dislike about the product?
Nothing much to add, but I do wish it had multimedia coverage.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule and publish content globally in different time zones. It helps us track and respond to what people are saying about our brand and use feedback to improve our products and identify potential fraud risks worldwide.
All-In-One Social Media Management Powerhouse
What do you like best about the product?
I appreciate that everything I need to do for our clients is all in one platform with Sprout Social. I can share certain things publicly for client review, which makes it easier to provide access to content and reports. They are quick to respond to support tickets and I love how they're always transparent about what's down the pipeline. I also love having Bitly incorporated for shortening links, as it's much easier than manually shortening them.
What do you dislike about the product?
With bulk tagging, they added a 'confirmation' pop up, and I wish that could be toggled off and on. I get why it was added, but it was much quicker when it was off.
What problems is the product solving and how is that benefiting you?
Sprout Social consolidates everything I need for clients in one platform, allows easy public sharing of content and reports, and has quick, transparent support. The Bitly integration makes link shortening much easier compared to platforms without it.
All Our Social Posts Scheduled in One Place
What do you like best about the product?
Being able to schedule all of our social posts in one spot
What do you dislike about the product?
Sometimes there are glitches where posts won't go on certain platforms.
What problems is the product solving and how is that benefiting you?
ensuring posts go on the right accounts
Why I have been faithful to Sprout Social
What do you like best about the product?
That I can visually see my content calendar and plan and schedule our weeks. The analytics are also the most complex out of any social media management platform I have ever seen.
What do you dislike about the product?
The analytics cannot backlog and there's some features I cannot access unless posting natively.
What problems is the product solving and how is that benefiting you?
Scheduling content so that we are able to schedule and post it.
Optimize Social Media Management with Ease
What do you like best about the product?
I like Sprout Social because it helps me plan and promote scheduled events like my podcast easily, allowing me to put them out on one day and then have them post throughout the year. I also appreciate that it optimizes my time since I don't have to log in at a specific time for posts to start. The AI feature is really helpful for generating alternative text for images, which is essential for my posts through the association I represent. It's great for saving me from doing this tedious task repeatedly when creating lots of posts. Additionally, I find the initial setup extremely easy, and I appreciate that it warns me when posts are not successful or when the platform is about to expire its permission to post or becomes unlinked.
What do you dislike about the product?
One of the areas of optimization would be for posting the correct aspect ratios for each social media platform and having it automatically recommend what type of aspect ratio you should be using because I've had some situations where I've accidentally posted something that was an Instagram ratio to LinkedIn, and then it looked really silly.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to optimize my posting schedule and save time. It lets me schedule events in advance and generates alt text for images, which is crucial for my association's requirements. The AI feature cuts down on tedious grunt work.
Scheduling and Analytics in One Convenient Place
What do you like best about the product?
scheudling and seeing analytics in one place
What do you dislike about the product?
Too many tabs. Wish there was a simpler dashboard interface
What problems is the product solving and how is that benefiting you?
Having access to social media accounts without logging in
Robust Features but Inconsistent Analytics
What do you like best about the product?
I like the reminders about reviews that haven't been responded to.
What do you dislike about the product?
Sometimes the analytics don't match what's in the platform.
What problems is the product solving and how is that benefiting you?
I find Sprout Social helpful for managing inboxes for DMs and reviews, while also providing analytics on platform performance. I like the reminders about reviews that haven't been responded to.
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