Sprout Social
Sprout SocialExternal reviews
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Comprehensive Features, But Misses Historical Calendar View
What do you like best about the product?
I really appreciate having all my analytics history housed in one spot, which makes it easy to compare over the years. The convenience of working within Sprout Social instead of a spreadsheet is a big plus for me. I like that Sprout Social has everything I need in one platform. I enjoy the new features they've introduced recently, like scheduling Instagram stories and collaboration posts, which are really beneficial. The collaboration feature is especially valuable because it means I don’t need to post from my phone; I can do it all from within Sprout Social.
What do you dislike about the product?
Sprout Social removed the option to see my posts in calendar view past a year and that was a really important feature for me. Please bring back historical data in the calendar view. It made it a lot easier to find posts if I don't know the exact date it was posted originally or if I can't think of a keyword that was in the original post.
What problems is the product solving and how is that benefiting you?
Sprout Social helps manage social media content scheduling, analytics, and comparisons over time. It centralizes everything I need in one platform, simplifying my workflow and making it easier to compare analytics over the years without relying on spreadsheets.
Wonderful Program
What do you like best about the product?
Scheduling and analytic reporting with Sprout Social are both very straightforward and user-friendly. I really appreciate the sense of community and the networking opportunities that the platform offers. The customer support team is excellent and always responds quickly to any questions or issues I have. I also value how the team is consistently working to update and improve Sprout Social, ensuring it stays current and effective.
What do you dislike about the product?
Some features, like adding stickers to story posts, are not available, although I realize this limitation is not Sprout's responsibility. While Sprout does let you crop and edit photos, it currently lacks the ability to edit videos or add music within the platform.
I've also experienced some difficulties when trying to add profiles to my Sprout account. Certain Instagram pages can't be added because of their account type. Additionally, I've encountered instances where reporting data is missing—almost as if there are blackout periods with no available data, which I find quite odd.
I've also experienced some difficulties when trying to add profiles to my Sprout account. Certain Instagram pages can't be added because of their account type. Additionally, I've encountered instances where reporting data is missing—almost as if there are blackout periods with no available data, which I find quite odd.
What problems is the product solving and how is that benefiting you?
This tool really simplifies scheduling and makes managing data reporting much easier. It provides our team with a centralized place to manage our clients.
Sprout Platform for Recipe Unlimited
What do you like best about the product?
I love Sprout for its robust analytics features, the ability to post across multiple platforms and store pages, social listening tools, and reporting on campaigns.
What do you dislike about the product?
The only drawback I've encountered is when trying to measure the success of our local store pages. I wish it wasn't necessary to link Instagram and Facebook accounts together, but I understand that's mainly a limitation on Meta's side.
What problems is the product solving and how is that benefiting you?
Sprout is useful in helping us organize social posts by the tagging feature, being able to post on multiple platforms, overseeing our stores pages and content and also keeping an eye on our competitors and taking any learnings.
Sprout has been really functional for our team and the continued edits are great!
What do you like best about the product?
The most helpful part about sprout for me is the social listening. It makes seeing issues within the community, questions, or celebrations of our company so much easier to respond to.
What do you dislike about the product?
The publishing tool still doesn't allow to change the caption for a post between the different platforms which causes a bit of a pain point in the scheduling process for our posts especially since we create links for tracking per platform so we need all the captions to be different.
What problems is the product solving and how is that benefiting you?
They solve our social listening concerns, and creating a platform to easily see all the posts that are being shared and in what cadence. It allows for us to ensure our posting schedule is meeting needs without flooding our platforms too often.
There are pros and cons, but depending on your needs, the cons might not be that bad.
What do you like best about the product?
The workflow management is great! We can set it up to manage everything from cases to approvals. I also love their learning portal and their customer support! We use it every day and it has been worth it.
What do you dislike about the product?
One thing that gives me pause on recommending this product is their customer success team. I reached out multiple times to inquire about upgrades, with no reply each time (you'd think they'd want more money). I also was told that we would get a CSM for our account, but then they made changes to "up the threshold for which a CSM was required". That came out of the blue, which was honestly surprising because it was supposed to have been a part of the negotiation.
I love the tool, but can't recommend their support. You'll just have to decide what is most important to you and what the non-negotiables are.
I love the tool, but can't recommend their support. You'll just have to decide what is most important to you and what the non-negotiables are.
What problems is the product solving and how is that benefiting you?
They are improving quarterly, which allows me to know that if I encounter something I want to see done, it has the potential to come down the pipeline sooner rather than later.
Sprout Social review
What do you like best about the product?
I love the ease in scheduling content through the platform and support of our sprout social representative.
What do you dislike about the product?
There are a few things with the reporting that can be improved with AI assist. Overall, it's a great product/tool. I've already made these product features aware to our rep.
What problems is the product solving and how is that benefiting you?
It is supporting our teams in content efficiency and adminstration. It is also supporting our team with social listening, social media analytics, and community engagement through responses into our Smart Inbox.
Sprout Social for Social Media
What do you like best about the product?
I love how user friendly sprout social is and that they are always available to assist with questions through chat.
What do you dislike about the product?
Could use more competitor insights and reporting metrics
What problems is the product solving and how is that benefiting you?
Best times to post, scheduling ahead of time, reporting by platform
Couldn't do my job without it
What do you like best about the product?
I've been using the software daily to manage my clients' social media for over a decade. I love the ability to see all of the incoming messages from across platforms in one place.
What do you dislike about the product?
The software has gotten more expensive over the years.
What problems is the product solving and how is that benefiting you?
Each of my clients has multiple social media accounts. Sprout Social organizes them all into one place.
Everything we wanted
What do you like best about the product?
The scheduling tools, and smart inbox tool.
What do you dislike about the product?
Changes or fixes can sometimes be a little slow to come, but not horribly.
What problems is the product solving and how is that benefiting you?
We are able to manage all of our social pages and more.
Sprout Social
What do you like best about the product?
Easy to use, peak time analytics to know when to post,
What do you dislike about the product?
Drafts don't save properly - have to do everything in one sitting
What problems is the product solving and how is that benefiting you?
No problems
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