Sprout Social
Sprout SocialExternal reviews
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Easy social publishing
What do you like best about the product?
Enjoy the easy-to-use user interface. I can toggle between my feeds, my different accounts very easily. Very nice PDF reports. There's a well-designed dashboard when you log in that shows response rate, new followers, demographics of your followers, your engagements, recent followers and more. You can assign tasks to teammates, which is a feature I haven't used myself but seems great for teams where multiple people handle the same account. Your messages are all in one tab, then your tasks (again, I don't use this tab much at all), your feeds, a publishing tab (where you could see what has been scheduled), a discovery tab to find new followers, and then your reports. I also use the built in link shortener all the time.
What do you dislike about the product?
I can't tag people on Twitter in photos and always have to go to the desktop for that. Reports don't show me month-over-month changes, so I have to figure out those myself. I also prefer to login to the desktop version of Twitter if I am participating in a Twitter chat or live-tweeting an event. It's just easier to follow that way.
What problems is the product solving and how is that benefiting you?
Trying to monitor and publish on more than a dozen social feeds and with a team of about a half dozen. Want to be able to easily go back and forth between multiple accounts in one interface. Also want to be able to schedule out Twieets, and this platform makes that easy. The final thing we use this for is monitoring and reporting. The analytics included are pretty robust.
Recommendations to others considering the product:
Give it a trial run. Overall I recommend but different teams have different needs.
Sprout Social the market leading one-stop shop for social media
What do you like best about the product?
- The ability to see all messages, from multiple networks and searches in one inbox
- The scheduling calendar and the ability to see everything easily for the weeks and months ahead
- The responsiveness of support
- The clean design which means I can download clear reports and just forward on
- Good training and onboarding
- Chrome plugin is great too
- The scheduling calendar and the ability to see everything easily for the weeks and months ahead
- The responsiveness of support
- The clean design which means I can download clear reports and just forward on
- Good training and onboarding
- Chrome plugin is great too
What do you dislike about the product?
- There are a few bugs, as with any growing platform trying to keep up with all the social network changes
- Would be good to have YouTube added and paid social
- Would be good to have YouTube added and paid social
What problems is the product solving and how is that benefiting you?
Time saving - scheduling, reporting, responding is super simple. Easy to roll out to colleagues with good message approval workflows.
social listening is a crucial part of all campaigns, across social pr and other channels now.
social listening is a crucial part of all campaigns, across social pr and other channels now.
Recommendations to others considering the product:
Go for a free trial - they are super helpful and you have no obligation to sign up (although I'm sure you will).
Ease of use, great support
What do you like best about the product?
Gib went over and above on our kick off calls - transparently explaining the various features of the platform and followed up and acted quickly upon any concern I had.
What do you dislike about the product?
Landscape by Sprout social is a great tool for resizing images for different formats - this should be integrated with the platform! Also, the scheduling feature could use some beefing up - but overall a very user friendly experience.
What problems is the product solving and how is that benefiting you?
As a small, resource constrained marketing team we needed an easy to use, readily industrialized solution. Sprout provided great insight into the performance and monitoring of all of our social media channels that we previously didn't have.
Recommendations to others considering the product:
Start a trial - you'll see its much easier to use than competing vendors.
Marketing Coordinator
What do you like best about the product?
Love the costumer service and analytics available. I wish it was easier to schedule via phone.
What do you dislike about the product?
Instagram instigation just became available, that seems a tad late to my review. Additionally, I wish there were more video capabilities available outside of Facebook.
What problems is the product solving and how is that benefiting you?
Planning, scheduling, and keeping our creative department ahead of schedule.
Sprout social user for large nonprofit
What do you like best about the product?
I appreciate that Sprout Social is easy to use and includes great tools for team collaboration.
What do you dislike about the product?
Lack of compatibility with Facebook and Instagram APIs.
What problems is the product solving and how is that benefiting you?
Allows us to oversee 14+ branded twitter accounts via one platform.
The perfect platform for beginners and experts
What do you like best about the product?
Sprout social is very user friendly and intuitive. The system works naturally with your workflow, and has an abundance of features that allows you to work almost entirely in Sprout Social.
What do you dislike about the product?
The only things I dislike so far are minor. There is a small glitch to where if you type in the schedule time, the numbers flash, but this doesn't happen if you scroll through the numbers. One other thing I dislike is that in the smart inbox does not tell you if your page is mentioned in a post.
What problems is the product solving and how is that benefiting you?
Sprout's Smart Inbox has made monitoring all of my pages and platforms so easy, and leaves me certain that I have reviewed all messages and interactions my pages have received. The approval process in Sprout has made communication with my clients 10 times easier through their ability to quickly approve all content, in it's latest versions, in one place, or to leave comments or suggestions.
Great product for social media marketing! Possibly the best tool on the market.
What do you like best about the product?
I loved how easy it was it connect to all social media accounts, as well as, post to all accounts. The platform is very easy to navigate and their customer service and training team is amazing.
What do you dislike about the product?
Really I liked everything about the platform but I do not do social media marketing enough to justify the cost, which is a little pricey for what I do in social media.
What problems is the product solving and how is that benefiting you?
I was looking to post, track and shorten my time of managing my clients social media accounts, which this product does a great job of doing. If the cost of the program was less I would continue to use them but until i bring in more social media clients, which I do not plan on doing, it is too expensive for my business.
Sprout Social Review
What do you like best about the product?
Sprout sends weekly activity summaries for our clients so we can quickly see new followers, Facebook stats and impressions broken down by types of followers, and brand advocates (those that retweet or mention the brand the most). It's a great way to make quick recommendations to our clients.
What do you dislike about the product?
We are unable to monitor the YouTube and Pinterest pages of our clients. It's also quite pricey.
What problems is the product solving and how is that benefiting you?
It makes it much easier for us as account managers to recommend paid social ad campaigns to our clients because the statistics are right there to prove that those recommendations will work. If 90% of our followers are female, we don't want them running targeted ads to customers who "like" football and Xbox on Facebook. We'd instead target customers who have a connection to brands and products on Facebook that are more female centric.
Recommendations to others considering the product:
This is a great tool if you're new to social media analytics or trying to keep it simple for your clients. If you need something simple and quick to use, Sprout is my recommendation.
Sprout is Great for Social!
What do you like best about the product?
I like that Sprout allows me to easily manage multiple social accounts and provides valuable feedback on impressions which I can use for ROI.
What do you dislike about the product?
I would say the only drawback would be the cost of Sprout. It is worth it but expensive.
What problems is the product solving and how is that benefiting you?
Sprout allows me to make sure we are getting a good ROI on our social and which social posts do best for our company.
Recommendations to others considering the product:
For a paid service I would recommend it.
Fantastic Product!
What do you like best about the product?
I like all of the additional education that is offered.
What do you dislike about the product?
I dislike that the features don't always align with our needs.
What problems is the product solving and how is that benefiting you?
We are solving the confusion of direction and we have realized that this streamlining for social is crucial.
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