Sprout Social
Sprout SocialExternal reviews
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Amazing product!
What do you like best about the product?
I've been using Sprout for years! It's an amazing tool and helps me out so much as a social media manager. I'm a team of one so it helps me with scheuduling and reporting.
What do you dislike about the product?
The downside is them trying to constantly upsell you. They have a lot of great products, but we don't have a ton of budget for more. I appreciate the sales team doing their jobs but sometimes the hard sell is too much.
What problems is the product solving and how is that benefiting you?
Sprout helps me aggregate all of the social media platforms our business is on into one! I can easily go in and schedule all my posts out. They also have great reporting and analytics that help track our success on social media.
Everything I need under one roof!
What do you like best about the product?
I love that Sprout Social expanded on its customer service tools, such as customizable bots for Instagram.
What do you dislike about the product?
I'd love to be able to schedule YouTube content!
What problems is the product solving and how is that benefiting you?
The ability to push our tons of social content for different social platforms under one roof. Pull analytics to evaluate performance when strategizing.
Must-Have for Social Media Marketers
What do you like best about the product?
Sprout Social is an excellent scheduling platform for social media marketers. Not only does it ensure content is all contained in one place and scheduled to launch at an optimized time, but it also allows me to easily pull reports to share with my larger organization.
What do you dislike about the product?
Sometimes, apps will disconnect from Sprout, or the platform's scheduling feature will be down. Luckily, their customer service is always quick to send out an email, or provide an in app notification, so I am aware. Additionally, the issues are always rectified quickly.
What problems is the product solving and how is that benefiting you?
Sprout allows me to increase productivity by auto scheduling content, and by using their insights to inform content strategy.
15 years in SMM and this is my favorite partner and resource
What do you like best about the product?
Cross-solution functionality that gets stronger every year. It is truly a one-stop-shop for managing social media at scale. Additionally, my customer and client service experiences have always been top-notch. Sprout may not be the cheapest option out there, but it's certainly the best in the game.
What do you dislike about the product?
Cost per seat as gate can be hard to sell at times, versus a flat rate for buckets of users.
What problems is the product solving and how is that benefiting you?
Content and channel management, customer care and reporting. I don't have to jump between platforms for publishing or reply to customer inquiries. I can see it all in Sprout and run reports on just about anything.
SproutSocial x Automotive Group
What do you like best about the product?
Sprout is really easy to use, which is essential for us as 90% of our users on Sprout are not social media experts, but members of staff who support with social media at their location alongside their full time role.
The Central Social team find the Smart Inbox a really useful tool for time saving, and with the addition of cases it's easy to pass certain messages over to other teams - which has significantly helped with our customer service.
As a team, we use Sprout daily to answer messages, create posts, approve posts from staff in branch. It's a tool we could not be without now.
The Central Social team find the Smart Inbox a really useful tool for time saving, and with the addition of cases it's easy to pass certain messages over to other teams - which has significantly helped with our customer service.
As a team, we use Sprout daily to answer messages, create posts, approve posts from staff in branch. It's a tool we could not be without now.
What do you dislike about the product?
Setting features up often takes a long time as there isn't a way to bulk create approval workflows, groups, and such which means that setting these features up takes a long time - but once set up they're a time saver for sure.
What problems is the product solving and how is that benefiting you?
Sprout is saving us time creating posts since we can publish one post to multiple pages and profiles at once. And also with messaging, since we can manage all the messages and comments acorss all of our pages and profiles in one place.
Sprout for the Win
What do you like best about the product?
Sprout social offers robust and versatile social media management platform. I am able to keep up with my workload of over 20 social media pages easily and effeciently. I love the planning out social posts and being able to see a calendar with the schedule. I laso love the reporting tools. I am asked often about metrics and data. I can easily create a report in minutes.
What do you dislike about the product?
At this point I do not have a dislike for Sprout Social. All the tools I have I use and are helpful.
What problems is the product solving and how is that benefiting you?
Time management. I am able to pull reports quickly and look at results. I also love the scheduling calendar.
Sprout Social Makes Scheduling Posts Across Social Platforms a Breeze
What do you like best about the product?
It's very easy to use and saves a lot of time on scheduling across platforms at once. I also like the reporting features, which make it easy to pull engagement and growth numbers across platforms.
What do you dislike about the product?
I wish we could also manage social groups, but I know this is a privacy issue ont he FB side moreso than an isue with Sprout.
What problems is the product solving and how is that benefiting you?
It is saving us a lot of time with scheduling across platforms and also seeing reporting numbers quickly.
Great Platform
What do you like best about the product?
The efficiency - you can do a lot in one place. There is minimal down time and the platform is very reliable. Customer support is also amazing and if we have any problems they are quick to assist.
What do you dislike about the product?
As with any social platform there are some quirks but overall I don't have a lot of complaints.
What problems is the product solving and how is that benefiting you?
Sprout is a great at schedling content across our clients for multiple platforms. Sprout also provides wonderful reporting for us to give to our clients.
Great easy to use tool for all skill levels
What do you like best about the product?
Sprout has everything I need to do my job as a social media manager. I use it on a daily basis. It's a tool that is easy to navigate for any skill level. You can do as little or as much as you would like. Customer support has been great as well.
What do you dislike about the product?
The only thing I don't like is the cost for adding more listening topics. I feel limited in that regard.
What problems is the product solving and how is that benefiting you?
I use Sprout to manage all of my social media content for my company. I mostly use the publishing and reports tabs.
Sprout Social Helps Make a One-Person Social Team Run
What do you like best about the product?
It's between the Smart Inbox and the easy-to-use analytics. I'm incredibly busy as a one-person social team that also manages lots of other digital content, and pulling analytics for my team with so much ease helps streamline my job while making it as easy as possible to communicate social's importance to other teams and stakeholders. Customer service is also incredibly important to my organization, and Sprout's Smart Inbox is so easy to use.
What do you dislike about the product?
Sometimes the tagging features can be a bit confusing. There are certain times where I try to use filter features and I can't find what I'm looking for when I know for certain I spent time sorting comments I'd like to come back to, which is frustrating.
What problems is the product solving and how is that benefiting you?
Customer service challenges--Sprout helps me stay organized and get back to everyone when there's a large volume of customer service inquiries incoming.
Social value-add--Sprout helps me collect data for sharing with stakeholders quickly, and has helped me argue the case of how important social is in an industry that hasn't traditionally valued it.
Scheduling and streamlining work tasks--Sprout is very helpful for my day-to-day management, posting, etc.
Social value-add--Sprout helps me collect data for sharing with stakeholders quickly, and has helped me argue the case of how important social is in an industry that hasn't traditionally valued it.
Scheduling and streamlining work tasks--Sprout is very helpful for my day-to-day management, posting, etc.
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