Sprout Social
Sprout SocialExternal reviews
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Fantastic for SMBs & Agencies
What do you like best about the product?
Sprout's Smart Inbox makes managing multiple channels in one "stream" extremely simple. For anyone managing the "key" social channels out there (Facebook, Instagram, Twitter), it's perfect. Additionally, their mobile app is fantastic. Since social media management is such a 24/7 job, being able to do virtually everything you can do in the web app while on the go is huge.
What do you dislike about the product?
Reporting looks great aesthetically, but it is fairly surface level. We have to utilize another tool to provide more in-depth analytics to our larger clientele. Social listening reporting for Twitter is also bundled with the more expensive Team plan.
What problems is the product solving and how is that benefiting you?
We're an agency, so for us efficiency is everything. Sprout's scheduling features are really solid and their interface is as intuitive as it gets. The mobile app makes social media management extremely easy, particularly when on the go. And, while reporting isn't extremely in-depth, it's professional and offers enough actionable insight to be valuable.
Recommendations to others considering the product:
If you're looking for a clean, easy to use, interface and a tool that works well with the major social networks, Sprout should be a consideration. Reporting is a weak point in my opinion, but to improve upon it, you're either spending an inordinate amount of time manually creating reports in Excel or you're spending an addition couple hundred dollars a month on another solution.
Great software for managing multiple platforms and multiple pages.
What do you like best about the product?
Sprout has a great system to make sure you don't miss a beat on the several social media channels social media managers are responsible for overseeing.
What do you dislike about the product?
It is extremely expensive. Working in the public sector we have a huge responsibility to be interactive with public inquiries, which is why we love sprout, but our budget is so minimal, it is hard for us to keep this program.
What problems is the product solving and how is that benefiting you?
This allows a team workflow process in handling all requests and inquiries across multiple social media channels. Allows for scheduling of marketing materials in an organized manner.
Recommendations to others considering the product:
Great program for other who are looking for an easier way to manage a wide array of accounts. It is much easier to navigate everything in one place rather than go to each platform natively.
Sprout Social Works
What do you like best about the product?
I have been using sprout social for a few months now and I am very impressed. The platform produces excellent reports and the customer service is very responsive.
What do you dislike about the product?
I wish there was a way to better post through Instagram, currently, it is not easy to post through Sprout. Adding multiple photos on Facebook is not possible, and it is not possible to tag on LinkedIn. All of these issues cause me to go to each social account and publish manually.
What problems is the product solving and how is that benefiting you?
We have been able to create full reports of social performance which benefits our team.
Intuitive Content Scheduling
What do you like best about the product?
It's a simple, self-teaching product that anyone can understand
What do you dislike about the product?
Inability to schedule on Instagram, better analytics on best posting times
What problems is the product solving and how is that benefiting you?
It helps with content calendar planning and helps me use my time more efficiently
Recommendations to others considering the product:
Easy to use
Everything all in one place.
What do you like best about the product?
I really enjoy the calendar like features. Being able to see everything in that format makes it simple and ready to use.
What do you dislike about the product?
It's kind of pricey. Especially if you want to add another person.
What problems is the product solving and how is that benefiting you?
Being able to post everything at once and schedule it is a time saver. Also - the reporting is great. Super accurate and I don't have to go to each platform to get it.
Recommendations to others considering the product:
Make sure you do your research and use all of the features.
Easy-to-use and reliable platform.
What do you like best about the product?
Sprout makes life so much easier for social media marketers.
What do you dislike about the product?
Occasionally reports do not seem accurate.
What problems is the product solving and how is that benefiting you?
We schedule all of our content out a week in advance then don't worry about it again. It is a relief to know that our clients are constantly posting without us having to be on at all times.
Sprout Review
What do you like best about the product?
The smart inbox & the scheduling feature, tagging
What do you dislike about the product?
unable to export incoming conversations.
What problems is the product solving and how is that benefiting you?
We are able to track our conversations and categorize them in a way that makes sense for our goals
Exactly What We Needed
What do you like best about the product?
Ease of use, simplicity and functionality make this one of the most straightforward social media tools available. Also, it's a great price point, so it's not a budget breaker.
What do you dislike about the product?
Like all software, there are some bugs - but I have to imagine it will get worked out with time. Overall, it's great.
What problems is the product solving and how is that benefiting you?
A lot of it came down to time management and getting the same message out across platforms. Customer interaction is also a big part of what I do, so having a space to perform all of those tasks has been a boon to both productivity and growth through engagement.
Recommendations to others considering the product:
It's a cost effective way to manage your accounts and engage through social media. Give yourself time to learn the ins and outs (not that its overly complicated, but I'm sure there are things I don't know how to do yet). One thing that I love: it's a great collaboration tool (at least in my limited use of that functionality), so it's great for a single user and for multiple users.
simple to use and beneficial program
What do you like best about the product?
The reporting and customer connection
What do you dislike about the product?
having to create a keyword for each acct
What problems is the product solving and how is that benefiting you?
social reporting/engagement
Mazda UK and Sprout
What do you like best about the product?
The smart inbox made it easier for us to assign tasks across multiple team members
What do you dislike about the product?
I wish that you could bulk tag and tag sentiment
What problems is the product solving and how is that benefiting you?
problem solving customer service responses.
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