Sprout Social
Sprout SocialExternal reviews
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Best-in-Class Reporting & Analytics That Makes Proving ROI Easy
What do you like best about the product?
The reporting and analytics are the best part. Sprout makes it really easy to track performance, pull clean reports, and prove ROI without spending hours in spreadsheets.
What do you dislike about the product?
While the reporting is strong, I wish there were more flexibility/customization in certain reports without needing to export everything.
What problems is the product solving and how is that benefiting you?
It solves the challenge of staying organized across campaigns and dates. The content calendar and post scheduling tools help ensure consistency and reduce last-minute scrambles, which benefits planning and overall performance.
Comprehensive Platform That Keeps Getting Better with New Tools
What do you like best about the product?
I love how comprehensive sprout is! I can get so much of my job done in one platform, plans there are always new tools coming out to help me even more.
What do you dislike about the product?
I dislike that we are still missing some of features on the platform, like adding photos and videos to a single post on Instagram.
What problems is the product solving and how is that benefiting you?
Sprout is solving the need for multiple technologies within our organization! We can do so much all in one place which saves time, money, and resources.
Efficiency Boost with Stellar Support
What do you like best about the product?
I love how Sprout Social saves me time, making my day-to-day activities very efficient. I appreciate the customer support that I receive, as my questions are answered quickly, helping me operate more efficiently. I value its constant innovation, which enables me to be more effective in my role. The platform is very easy to set up, which is a huge plus.
What do you dislike about the product?
I think Sprout Social could be more proactive in making recommendations. It would be great if the platform did ongoing analysis of our strategy and suggested ways to be even more effective.
What problems is the product solving and how is that benefiting you?
Sprout Social saves me time, making daily activities efficient. Quick customer support helps me operate more efficiently. Their ongoing innovation allows me to be more effective in my role.
Time-Saving but Needs Multi-Login Support
What do you like best about the product?
I like the smart inbox feature in Sprout Social. It is awesome to be able to respond to messages without having to navigate to Instagram, and it saves me time to respond to correspondence there versus having to open a separate app or site.
What do you dislike about the product?
I'm frustrated by the inability for me and my intern to both be logged in at the same time.
What problems is the product solving and how is that benefiting you?
Sprout Social keeps my content organized and saves me time with its smart inbox feature, allowing me to respond to messages quickly without switching apps.
Comprehensive Scheduling with Robust Reporting
What do you like best about the product?
I use Sprout Social for analytics and scheduling social posts. I like that it solves problems like scheduling posts across multiple platforms and accounts, seeing trends, comparing our content against competitors, and putting all analytics in one place. What stands out most to me is the scheduling feature, which makes it very easy and tailors each post to the specifics of each platform. Sprout has more capabilities compared to other tools, cutting down on scheduling time, being more intuitive and comprehensive. It also offers great reporting and competitor comparisons. The initial setup was pretty easy to link our accounts and competitors, although it took a little more time to fully navigate and understand its offerings.
What do you dislike about the product?
I dislike being logged out when someone logs in using the same account. Failed posts and posting videos with large resolutions can be problematic. Some metrics and analytics seem to be inflated.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for analytics and scheduling social posts. It helps with scheduling across platforms, viewing trends, comparing content with competitors, and consolidating analytics in one place.
User-Friendly Interface with Powerful Analytics
What do you like best about the product?
It's user interface and analytics system
What do you dislike about the product?
It can be occasionally be clunky in the calendar
What problems is the product solving and how is that benefiting you?
Understanding our audience reach
Easy Post Scheduling for Volunteer Teams
What do you like best about the product?
I like how you can schedule out posts and it makes it easy for a team of volunteers to also post without the responsibility of having the login information.
What do you dislike about the product?
The mobile app/product is not great and I have a very hard time making proper edits on my phone, which can be difficult for volunteers and also seems counterintuitive since most of these posts will be shown on mobile devices.
What problems is the product solving and how is that benefiting you?
We use Sprout Social for ease of managing our Instagram/FB profiles and with many volunteers, this helps us ensure that we can schedule out posts beforehand and optimize when we do schedule out those posts.
Easy Multi-Platform Scheduling That Keeps Social Posts Organized
What do you like best about the product?
I love how easy it is to schedule our social posts across multiple platforms at once. It makes it simple to plan ahead and schedule our posts in advance, which saves us time and keeps everything organized.
What do you dislike about the product?
When we schedule more than one story post at a time, it forces us to approve it the day of. I’d prefer to be able to schedule both posts in advance so I don’t have to worry about it later.
What problems is the product solving and how is that benefiting you?
Sprout Social gives me back some of my time. It helps me stay organized because I can see a full month’s worth of social posts right in front of me, which makes planning and keeping track of everything much easier.
Easy Reporting Setup That Just Works
What do you like best about the product?
Ease of use setting up reporting is easy and the ability to tag people.
What do you dislike about the product?
Sometimes it's difficult to setup or change configuration.
What problems is the product solving and how is that benefiting you?
We really like the ease of use and the dashboard. It gives us a comprehensive view of our performance.
Efficient Scheduling with Some Navigation Challenges
What do you like best about the product?
I like that Sprout Social makes it easy to view the calendar across many platforms in one place. It simplifies tracking as an approver to see what's moving. We often schedule across 4-5 platforms for two different organizations on a daily basis, and Sprout Social allows me to do this in a single window without toggling between a bunch of tabs. It saves me much needed time in my day-to-day. It was also great to have a dedicated person to help us set it up.
What do you dislike about the product?
The panel navigation on the side can be a bit confusing to find things, and there is an issue with the link in bio where we cannot attach a link if there's a video in the Instagram carousel.
What problems is the product solving and how is that benefiting you?
Sprout Social streamlines our approval and scheduling process and saves time by managing multiple platforms in one window. It also tracks social chatter that informs content production.
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