Sprout Social
Sprout SocialExternal reviews
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Great product
What do you like best about the product?
Sprout Social has great analytics and is very user-friendly!
What do you dislike about the product?
Sprout is more expensive than alternative products.
What problems is the product solving and how is that benefiting you?
Sprout Social enables our team to collaboratively work on social media and also monitor conversations.
Recommendations to others considering the product:
Sprout Social has very rich analytics that is useful as we plan our social media strategy.
Fantastic platform for an agency
What do you like best about the product?
One of my favourite things about Sprout Social is the level of support we get from their team - no matter how small the issue, I can always count on our relationship manager to find a solution for us or source information from somewhere else to make sure we have an answer.
What do you dislike about the product?
Occasionally the reporting can be buggy, but it seems like this is the case across the board with these platforms. Sprout Social does a good job of working with the relevant APIs to get things moving.
What problems is the product solving and how is that benefiting you?
We have multiple clients that we manage social media assets for, with some of them using their own Sprout Social accounts and providing access to us and regional managers across the world to allow them to contribute to the global marketing strategy.
Best option we have found for managing all social media channels.
What do you like best about the product?
It combines all social media channels into one easy to manage inbox. No need to go to separate website to answer all our customers. It can be done on one page. It also makes it much easier to answer EVERY comment or message without missing ones that get buried on Facebook,
What do you dislike about the product?
The "task" feature could use some work. When assigning a task it should have the option to auto assign future responses to that team member. When you are going back and forth with a customer it is annoying to have to assign every single message to a certain team member.
What problems is the product solving and how is that benefiting you?
Saving time on social media management and monitoring. We are able to offer better customer support by using Sprout. It makes it easy to answer every customer without missing a single message. It's also great if you work with a team of multiple social media managers.
Great, but not perfect
What do you like best about the product?
Easily schedule posts, and can compare us to competitors in a snap!
What do you dislike about the product?
Posting doesn't always work. They also don't do well at identifying influencers.
What problems is the product solving and how is that benefiting you?
Can schedule out posts without having to physically be there. And can do it from anywhere! We can also track engagement rate and compare to competitors. There are so many great features!
Worth the cost
What do you like best about the product?
Reporting features - I use these to get accurate figures for my reporting
What do you dislike about the product?
Tasks - I don't really use this feature, so I don't dislike it just it does not add value to my experience
What problems is the product solving and how is that benefiting you?
Analysis of audiences, ensuring we are reaching the right ones. Scheduling posts.
Helpful for Publishing Posts and Community Management
What do you like best about the product?
I use Sprout most often for monitoring brand interactions and publishing & scheduling content.
What do you dislike about the product?
The reporting is not as robust as I would like.
What problems is the product solving and how is that benefiting you?
Monitoring for social listening, scheduling content, responding to customers. Sprout allows me to be aware of what people are saying about my brand and gives me the tools to respond quickly.
Recommendations to others considering the product:
The publishing feature and the smart inbox are unparalleled to others I've seen in the industry.
Great Publishing Tool
What do you like best about the product?
Sprout is great at scheduling social media posts which I create and customize for many clients.
What do you dislike about the product?
1. I wish there were a way to create the same posting and then change on each platform individually... for example, I might have the same post for FB, LI and Twitter but it might be too long for twitter so I would have to go back and create an entirely new post for Twitter and upload and find the same image twice.
2. I really wish there was a better approval process without having to add new users. Right now, I have to create the posts in Google Slides, share them with my clients, have them change whatever they need to on there and then e-mail me back for approval and then I go in and schedule them out in Sprout. Clients just want to see how you're representing them, see the images and then move right along. I wish there was a few steps in my process that I could skip with Sprout.
3. No Pinterest
2. I really wish there was a better approval process without having to add new users. Right now, I have to create the posts in Google Slides, share them with my clients, have them change whatever they need to on there and then e-mail me back for approval and then I go in and schedule them out in Sprout. Clients just want to see how you're representing them, see the images and then move right along. I wish there was a few steps in my process that I could skip with Sprout.
3. No Pinterest
What problems is the product solving and how is that benefiting you?
I'm helping clients with time management, the benefits of Sprout is that they have access to a lot of platforms.
Recommendations to others considering the product:
Sprout is a good program if you are utilizing it correctly and have enough clients to implement it. Although it's pricey, it's much easier than HootSuite and has a much better interface.
Long Time Fan
What do you like best about the product?
When you have an issue, Sprout answers very quickly via Twitter
What do you dislike about the product?
A little difficult to search for accounts you don't follow.
What problems is the product solving and how is that benefiting you?
Being able to analyze accounts for my clients as well as schedule their posts.
Fast, easy, and very helpful.
What do you like best about the product?
The scheduling and queue tools are amazing to help you get certain posts out when you need to!
What do you dislike about the product?
Not able to post the same tweet daily within a 24 hour period.
What problems is the product solving and how is that benefiting you?
This is helping with social marketing automation for our various clients as well as a way to provide them with reports and understanding of where they stand.
Recommendations to others considering the product:
It is great for multiple accounts, competitor comparisons, and reports.
Good experience
What do you like best about the product?
I like the analytics portion and the scheduling tools
What do you dislike about the product?
Not enough LinkedIn analytics. I'd like to see more data to help me better understand the performance.
What problems is the product solving and how is that benefiting you?
Social media performance
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