Sprout Social
Sprout SocialExternal reviews
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Easy to use, well organized Social Media Manager
What do you like best about the product?
I love that all of the notifications are in one easy to find place under Messages, are you are able to respond to each individual notification. I also enjoy the scheduling calendar which shows the posts you have scheduled out for the week. It's great to be able to assign tasks to other team members if they are more equipped to handle an inquiry on social. The analytics/reporting tools are fantastic and easy to use which is much more than I can say for other social scheduling tools.
What do you dislike about the product?
I don't love that you can only view one week at a time in the scheduling portion of Sprout Social. I like to be able to see a month at a time. There's also no way to create color coded content groups which is a feature I love about other social scheduling tools. I would say the scheduler is what needs the most improvement, but the notification system and reporting tools are wonderful. This system is also very pricey!
What problems is the product solving and how is that benefiting you?
We upgraded from Hootsuite to SproutSocial and I'll tell you it is MUCH better than Hootsuite. It is incredibly user friendly which is important to our company because we continue to hire on new social media managers as our client base expands and they need to be able to hop in and get started quickly.
Recommendations to others considering the product:
I would say it's one of the best Social Tools out there, but it is incredibly expensive. If you're on a budget it may be best to research similar tools that won't cost you a fortune.
Great program better customer service
What do you like best about the product?
I think that it was a really great program for what we were needing it for. Customer service reps would reach out every few days and were even willing to jump on calls to make sure that i was getting everything I needed from the program. I would have given it a 10 but it was just a little too high for our budget.
What do you dislike about the product?
I wish that they were about to figure out Instagram scheduling before my trial period ended because that is what we use most. Also I wish they had a feature that would pull content from our website and make it into content that we could share on our social.
What problems is the product solving and how is that benefiting you?
I work for a company with over a million followers and keeping track of everyone and everything across social can be tough. This put everything in one place and allowed me to track our growth for each area.
Recommendations to others considering the product:
I think it is a really great program and they are headed in the right direction. You just have to think about the ROI and really evaluate if it is right for your company.
Smart Inbox/Reporting Are Gamechangers
What do you like best about the product?
The smart inbox and reporting features have elevated our social media game. The smart inbox allows you to see every type of social interaction/message you have during the day, making it easy to respond to and engage with your followers/audiences.
What do you dislike about the product?
The charts and diagrams in the reports generated by Sprout don't always accurately reflect the data, so I'm having to export the reports as .csv files and create my own graphs for the data in Excel.
What problems is the product solving and how is that benefiting you?
In higher education, the toughest thing is keeping up with the slew of messages that come through the accounts every day, so having the Smart Inbox feature has really allowed us to engage with our followers on a whole new level.
Our engagement and follower metrics increased on every platform following our first quarter with Sprout.
Our engagement and follower metrics increased on every platform following our first quarter with Sprout.
Great tool to monitor social channels
What do you like best about the product?
Sprout Social is a great tool to use for Social Media monitoring and for scheduling one off posts. The streaming view of social media mentions that comes in and can be segmented by several different accounts/categories is very easy to read and being able to mark posts as "complete" and hiding them makes it much less cluttered than some systems I have used. The reporting is also very intuitive. The way that the reporting is visualized makes it easy for me to understand changes in my account much easier.
What do you dislike about the product?
The lack of a bulk upload feature (I have to use Hootsuite to upload lists of tweets I create from data dumps) is really a bummer. That feature is one that I use extensively to push out large amounts of content to one of my social accounts.
What problems is the product solving and how is that benefiting you?
Sprout helped me to monitor social mentions coming in and to respond in real time without having to actually go on any of my accounts. It has saved me a lot of time compared to running through twitter and facebook notifications on the native site. Reporting has also made it much easier to figure out what content is performing best and how my accounts are performing.
Sprout Social is a great tool for social.
What do you like best about the product?
Easy to use, great organizational tool. Perfect for scheduling and does a decent job with analytics.
What do you dislike about the product?
Not the best social listening tool. Would also like to see the tool take a deeper look at analytics.
What problems is the product solving and how is that benefiting you?
Scheduling.
Analytics.
Social Listening.
Analytics.
Social Listening.
Using Sprout
What do you like best about the product?
I mostly like that I can see the analytics of our users as well as how our social media is performing over time.
What do you dislike about the product?
Honestly, there is not very much that I find dislikeable with Sprout. That's a good thing.
What problems is the product solving and how is that benefiting you?
We felt we needed to enhance our social media presence even more, and we knew we needed to track what was working and what was not, in terms of popular content and posting during ideal times of day. Sprout helped us with that.
Good
What do you like best about the product?
I like that it's easy to use and very effective.
What do you dislike about the product?
That they don't offer organic analytics in a pdf or add choose certain posts for analytics
What problems is the product solving and how is that benefiting you?
Who to reach and when to post. The benefits is that I can use the program easily.
Sprout Social
What do you like best about the product?
I like that the mobile app is easy to publish posts to all of my social media accounts from one single spot.
What do you dislike about the product?
When scheduling an Instagram post through Meltwater Engage, a notification gets sent to my mobile device to publish through Sprout Social. I dislike that through this method, I cannot publish videos on Instagram.
What problems is the product solving and how is that benefiting you?
Managing multiple social media accounts in one spot.
Recommendations to others considering the product:
Test it out when shopping for a new monitoring platform. While we got into the Meltwater platform on desktop, we never had a trial period for the Sprout Social mobile app. Although it worked out, it would have been nice to have a trial of the mobile experience beforehand.
Good tool for community management
What do you like best about the product?
Ability to draft posts separately and have another user approve and schedule. Able to use for multiple social channels and have multiple accounts setup (e.g., two separate Twitter accounts)
What do you dislike about the product?
Not able to schedule videos across all platforms. Could be easier to search and manage an account as well.
What problems is the product solving and how is that benefiting you?
We use Sprout Social to manage our own social media channels, which is helping us spread our thought leadership and drive traffic to our company website
Recommendations to others considering the product:
Very easy to use during events for conducting live engagement/management, but also very effective for every day social media management
Sprout Social - Review
What do you like best about the product?
Sprout is very easy to use, aesthetically pleasing and easy to navigate between different features. Their scheduling tool is a god send and love working with their team.
What do you dislike about the product?
The queue and the scheduling features have also confused me. I understand the difference now, but do not really see the point of the queue. Also, I believe most of the time their reporting is incorrect. Getting that accurate would be a huge help for analysis of campaigns, etc.
What problems is the product solving and how is that benefiting you?
We are using Sprout to get engagement from our community, as well as get the word out about different things ITA is doing and what our member companies are doing.
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