Sprout Social
Sprout SocialExternal reviews
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Overall great experience.
What do you like best about the product?
We rely on this tool almost entirely for mass posting and for inbox management which are box great tools and easy to use. The customer service is also great about following up.
What do you dislike about the product?
You need to approve each user to have access to each profile. When you have 200+ profiles this becomes time consuming. There is also no integration with ad creation in Facebook so you can only post, not boost or promote directly from the platform.
What problems is the product solving and how is that benefiting you?
Mass posting ads, incoming comments, messages, etc. We have improved customer service and better time management with regards to campaign set up.
Recommendations to others considering the product:
Explore and test beforehand. Many tools are not useful to us, yet we still pay for them.
Excellent Social Media Reaching Platform
What do you like best about the product?
The ease of sending the same post to multiple social media platforms and customizing the links and content to each specific platform.
What do you dislike about the product?
The admin/user interaction is frustrating and I would have to submit posts for approval and that would take a long time with my boss.
What problems is the product solving and how is that benefiting you?
The integration of twitter and Instagram posts with Facebook as well have been issues in the past with updating each platform one at a time and that has been hard, but with Sprout it is easier and faster.
Easy to use, track tasks and respond to consumers
What do you like best about the product?
No more multiple tabs to monitor and respond to consumers of our products. The ability to assign tasks internally to our team for escalations and additional support is crucial to our business and a huge time saver.
What do you dislike about the product?
The fact that if you want all elements of the system (additional reporting, insights, etc) this becomes too cost prohibitive.
What problems is the product solving and how is that benefiting you?
Ability to assign tasks to different team members and respond to consumers on multiple platforms with one login. No more switching from screen to screen looking at all of our social platforms.
Sprout Works Well for Many Aspects of Social Media Management
What do you like best about the product?
I like the ease of assigning team members with tasks and scheduling content to multiple platforms. Reporting is also a great resource for quick insights and metrics. I really like pulling and exporting scheduled posts in an easy-to-see format. It's also fantastic for making quick work of editing photos and even comes with some standard filters, but i rarely use those as they don't tend to make photos looks any better.
What do you dislike about the product?
Managing messages could be a little more intuitive and robust, if the look and feel could match closer to native. Wish we could post to IG without a mobile to do so, but that's an API issue with IG. I really want more flexible reports so I can add or remove data points. Really would like to monitor messages in columns and not a feed.
What problems is the product solving and how is that benefiting you?
I'm managing, publishing, and monitoring multiple accounts and Sprout does really well with doing this. It's all about having almost everything under one roof.
Recommendations to others considering the product:
Sprout is a great platform, it does come with a learning curve, so take the time to really dive in and go through some training so you can get the most out of it.
Great for managing lots of social accounts
What do you like best about the product?
The program is very slick and intuitive. Also, the customer service is always available through chat.
What do you dislike about the product?
It's pretty spendy to add more seats into your plan.
What problems is the product solving and how is that benefiting you?
We can now easily monitor trends across all social platforms.
Great social scheduling service
What do you like best about the product?
I like that Sprout Social makes social media management, advocacy and analytics software for businesses easy. Sprout helps us communicate with customers on social channels, collaborate across teams and measure the effectiveness of their efforts on all social channels.
What do you dislike about the product?
I am disappointed with Sprout Social’s lack of integration. Sprout Social only supports Twitter, Facebook (profiles & pages), Google+ pages, Instagram & LinkedIn (profiles & pages). I also don't like the lack of ability of displaying streams.
What problems is the product solving and how is that benefiting you?
Sprout Social solves the following problems: Has an in built Customer Relationship Management system (CRM)
Monitoring (although not quite as comprehensive as Mention or the likes of Brandwatch)
Support for teams (drafts, calendar, tasks etc)
Support for multiple profiles, departments, and companies
Security and ability to set specific permission levels and roles
Analytics & Reports
Helpdesk facility (on Premium and above plans) to use social media for customer support
Mobile apps for iPhone, iPad and Android
Integrates with Feedly (for your RSS feeds)
Monitoring (although not quite as comprehensive as Mention or the likes of Brandwatch)
Support for teams (drafts, calendar, tasks etc)
Support for multiple profiles, departments, and companies
Security and ability to set specific permission levels and roles
Analytics & Reports
Helpdesk facility (on Premium and above plans) to use social media for customer support
Mobile apps for iPhone, iPad and Android
Integrates with Feedly (for your RSS feeds)
Recommendations to others considering the product:
Sprout Social will be the right tool for some businesses, and perhaps even you. The entry price (now the Deluxe plan) is $59/user/month, and that is going to be quite a leap for individuals and small businesses.
Very Useful and User-Friendly Tool!
What do you like best about the product?
I love the Sprout Dashboard, on which I can find notifications from every platform, whether people tag us or simply mention one of our keywords.
What do you dislike about the product?
I wish that more features were included with the basic subscription that we have, since we're a small nonprofit with a limited budget.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me to keep track of all the activity going on with our social media across our various social platforms. It also helps with analytics and scheduling of social content. It helps greatly with organization.
Recommendations to others considering the product:
Seriously consider using this product! Even without a large budget, it's very useful. It's great for organization, monitoring, management, content scheduling, and analytics.
Easy Management of Social
What do you like best about the product?
I love how easy it is to manage all accounts from the same platform. It simplifies my workflow.
What do you dislike about the product?
It doesn't give me all the analytics data I would like to see.
What problems is the product solving and how is that benefiting you?
I've seen the productivity of my time increase with the simplicity of Sprout Social.
Great Social Media Management
What do you like best about the product?
Sprout Social is a great tool to use for social media management and social listening. My favorite part about Sprout Social is the combined social messaging inbox. This inbox allows me to easily see all of the incoming engagement from multiple social media sources and respond to each one from a centralized location. The centralized messaging inbox also allows me to better keep track of messages that still need response. If something happens over the weekend that I don't respond to, it is easy to pick back up where I left off on Monday without missing any messages.
What do you dislike about the product?
The functionality of the mobile site on Android is awful. I've used it on iOS and it is much better on iOS. On Android devices, my centralized inbox settings keep resetting to a random default setting so I am constantly having to change the settings so that I can see the messages I need to see. It's not a deal breaker but it sure is inconvenient. Additionally, the ability to send images in response to people is also pretty limited within the Sprout Social platform. If I need to send an image to a private Facebook message, I can't do it through Sprout.
What problems is the product solving and how is that benefiting you?
Sprout Social makes it easy to keep up with responding to customer complaints. It also centralizes my job and makes my day to day tasks much quicker and easier to accomplish.
Recommendations to others considering the product:
It really is a great tool for social media management, if you can afford the cost.
Love This Platform
What do you like best about the product?
The amount of analytics and communications tools provided by Sprout is far above any other platform I have used in the past. Even with the limited amount of information that Instagram provides, Sprout optimizes all of the data to show you what you really need to know.
What do you dislike about the product?
It definitely comes at a higher price point than other platforms, which makes it a stretch for smaller businesses.
What problems is the product solving and how is that benefiting you?
The ability to really keep up with customer conversations and content coming from influencers is something this platform has provided us.
Recommendations to others considering the product:
Implement Pinterest.
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