Sprout Social
Sprout SocialExternal reviews
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Sprout Social Review
What do you like best about the product?
I like the ability to link all social media accounts for local locations as well as see our national locations' scheduled posts.
What do you dislike about the product?
We do have issues with accounts disconnecting which makes it difficult to do monthly reports if one platform is disconnected for too long.
What problems is the product solving and how is that benefiting you?
Duplicating posts and scheduling them for multiple times is extremely helpful for saving time.
Great publishing platform!
What do you like best about the product?
I like the customized reporting and tagging of messages. I also really love the "canned resposnes" feature.
What do you dislike about the product?
I've had a few glitches with the platform
What problems is the product solving and how is that benefiting you?
Sprout has saved me time managing 500+ business locations and publishing content to all of these pages.
Recommendations to others considering the product:
It's a great platform that is affordable and offers lots of advanced features that some competitors offer at a much higher price! There's also a lot of insights available quickly and in easy to understand graphs and charts.
Easy to understand/use
What do you like best about the product?
The analytics are easy to read and understand. It doesn't take a social media guru to fully understand it. Clients who don't know much about social media understand the analytics when presented.
They also have charts, etc. to visually show.
They also have charts, etc. to visually show.
What do you dislike about the product?
Design was a bit too "young" and there were a lot of sections/tabs.
What problems is the product solving and how is that benefiting you?
Easy to pull up analytics right away, during certain dates.
Easy to see who follows us and who engages with us.
Easy to see who follows us and who engages with us.
Recommendations to others considering the product:
Great tool to use as a social media manager
Great social media management and social analytics tool
What do you like best about the product?
I really enjoy the smart inbox because it allows me to field all messages, mentions, likes and any other interaction happening on my social media platforms.
What do you dislike about the product?
They can be a bit pricey if you aren't a big organization. It would be helpful if they had more customizable pricing plans.
What problems is the product solving and how is that benefiting you?
Their reporting feature has helped me out a lot with tracking social media growth and reporting back to clients.
Recommendations to others considering the product:
Intuitive, informative, and time saving tool. Sprout is a great pick when it comes to managing several social media platforms at once and saves a lot of time by giving you all the necessary analytics, scheduling, and messaging features in one place.
Best social media management & integrated analytics tool
What do you like best about the product?
Definitely, the smart inbox is Sprout Social's defining feature. It allows you to manage private messages, mentions, likes and every kind of interaction happening on your social media profiles timelines. The smart inbox is customizable and can be "splitted" into several different ones depending on your needs.
More: setup is so easy and intuitive you don't even have to read manuals or handbooks at all.
More: setup is so easy and intuitive you don't even have to read manuals or handbooks at all.
What do you dislike about the product?
They haven't fully integrated the "deep listening" feature into the platform. Also, the Gravatar function (you need to use an external WordPress-based platform to create something as simple as your profile photo, which is annoying when you have large groups of community managers who don't want to create a Gravatar, etc.).
Another small thing I dislike is the fact that you have to upload images one at the time, when you attach them to tweets or posts you're sending through Sprout Social. It's a bit annoying when compared to its general user-friendly and easiness structure and functioning.
Last, the Search Content function only provides content in English, but it's a beta feature so I don't mind. Useful, though.
Another small thing I dislike is the fact that you have to upload images one at the time, when you attach them to tweets or posts you're sending through Sprout Social. It's a bit annoying when compared to its general user-friendly and easiness structure and functioning.
Last, the Search Content function only provides content in English, but it's a beta feature so I don't mind. Useful, though.
What problems is the product solving and how is that benefiting you?
Social media as CRM management.
Social media management.
Analytics integration (with Google Analytics).
Social media management.
Analytics integration (with Google Analytics).
Recommendations to others considering the product:
Strongly recommended if you want to manage large social media communities and use social media as customer service channels.
Robust Reporting
What do you like best about the product?
I like the robust reporting in Sprout Social. They are also very helpful with onboarding and assisting every one with getting up to speed on the account.
What do you dislike about the product?
I dislike some of the small nuances that come with scheduling, but really have not had any problems that are within their control.
What problems is the product solving and how is that benefiting you?
We are able to schedule content and see how it is performing. The benefits are huge in previewing content and the analytics that we pull out of the social media platform.
Recommendations to others considering the product:
Get in their agency program if applicable!
Social social is a goddess of a software except.......
What do you like best about the product?
Sprout social is the best social media scheduler there is. It brings in messaging, content curation, approvals, reposting and works with every platform. Most other's don't even compare. Also, their analytics tops the native ones provided by the platform.
What do you dislike about the product?
I wish it had the feed planning feature for Instagram on the desktop also AUTO POST. I schedule content so i don't have to worry about it later. Also, add overall engagement rate!!!!
What problems is the product solving and how is that benefiting you?
Social media scheduling, content curation (thank god for the feedly integration) and approvals.
Recommendations to others considering the product:
I 100% recommend sprout social to any social media manager looking to implement a software.
Perfect solution for managing multiple accounts
What do you like best about the product?
I love that I can do multiple things in one place, from scheduling and posting to community management.
What do you dislike about the product?
I don’t like the UX design of the website and the accompanying iOS app. Navigating them the first time is a bit confusing.
What problems is the product solving and how is that benefiting you?
I’m able to conduct community management in multiple platforms and schedule content towards multiple platforms in one place
Everything in one place- and I don't think I'm even using everything!
What do you like best about the product?
I enjoy the ease of posting (especially to Instagram) and the reporting capabilities.
What do you dislike about the product?
We're on a tight budget. Just getting the minimum services was a battle. I wish there were more capabilities in the base cost offerings.
What problems is the product solving and how is that benefiting you?
Responsiveness! We haven't missed a review or comment since we started using Sprout Social.
Recommendations to others considering the product:
Consider the value of analytics and reporting!
Super Easy and So Helpful
What do you like best about the product?
I love being able to check all notifications in one place as well as being able to schedule the same content on multiple channels and profiles.
What do you dislike about the product?
I dislike not being able to tag pages anymore and not being able to put out the same tweet on different accounts.
What problems is the product solving and how is that benefiting you?
We're definitely saving time with Sprout and maximizing our creation and monitoring time.
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