Sprout Social
Sprout SocialExternal reviews
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Great Social Media Management tool
What do you like best about the product?
The user experience! It was super simple and efficient. Plus, I liked the fact that there was a mobile app which made posting easy at events.
What do you dislike about the product?
It was pricier than what we were looking to spend.
What problems is the product solving and how is that benefiting you?
needed a way to centralize our social and be able to track our reach, etc.
Sprout makes responding easy.
What do you like best about the product?
The ease of use that Sprout provides makes it a very helpful tool for tracking engagement across all of our social platforms.
What do you dislike about the product?
They are are a couple of missing features that would make Sprout even more comprehensive. An Instagram DM integration would be especially helpful. An undo action feature in the smart inbox would also be helpful.
What problems is the product solving and how is that benefiting you?
I primarily use sprout to address our customer concerns and questions. Given that I already keep track of a number of other inboxes in my role, having all of our social inboxes filter into one place is a significant time saver.
Easy to use and great for stats
What do you like best about the product?
I like being able to schedule posts in advance and also the reports for Instagram are really helpful
What do you dislike about the product?
Some functionality in the mobile app that is missing that I would prefer to be there, such as replacing the link preview image for a LinkedIn post.
What problems is the product solving and how is that benefiting you?
Mainly being able to schedule posts on LinkedIn in advance as this is not available natively. And of course it also helps for posts that are to be sent outside office hours. The mobile app has helped me do my job on the move too.
Easy to use, great scheduler
What do you like best about the product?
Scheduling is easy, you can repeat/copy the same post and post to multiple channels at the same time, big time saver. You can host multiple accounts at once.
What do you dislike about the product?
the reporting could be improved a bit, also the search function for finding and interacting with posts based on keywords. Sometimes there are glitches with how images render on Facebook and LinkedIn once posted on SS. Also have had issues posting video via iPhone on Twitter with SS - loses the audio.
What problems is the product solving and how is that benefiting you?
Managing social media for clients.
Recommendations to others considering the product:
doesn't currently integrate with Instagram, occasional image issues.
Good tool for social networks
What do you like best about the product?
What I like about this platform is that you can program all your publications from a single tool without having to use different programs to do the same job. It is really easy to use, just with a view of the user interface, you can start programming your publications.
What do you dislike about the product?
Sometimes the publications that we tried to upload to Facebook could not be published without reason.
What problems is the product solving and how is that benefiting you?
Thanks to the use of Sprout Social we have been able to greatly reduce the time we lose in the creation and publication of content on social networks.
Recommendations to others considering the product:
The use of Sprout Social does not require any additional or advanced information to be able to use it in the best way, which makes it different from the rest of the competition.
A Fantastic Tool!
What do you like best about the product?
I like that you can schedule Instagram posts AND stories.
I like that you can monitor your comments.
I like that you can collaborate with your team and clients.
I like the way the calendar view of posts is set up.
I like that you can monitor your comments.
I like that you can collaborate with your team and clients.
I like the way the calendar view of posts is set up.
What do you dislike about the product?
I wish you could post giphs.
I wish that you could post multiple photos on Instagram automatically.
Sometimes posts will fail to upload and there is no explanation why.
I wish you could tag pages in Facebook posts.
I wish that you could post multiple photos on Instagram automatically.
Sometimes posts will fail to upload and there is no explanation why.
I wish you could tag pages in Facebook posts.
What problems is the product solving and how is that benefiting you?
Sprout Social takes the guesswork out of scheduling social. The ability to schedule weeks at a time and have them available to clients for review and approval is a godsend! Sprout Social is a tool that saves me a TON of time. Also, their customer service is EXTREMELY responsive, which is always nice.
Recommendations to others considering the product:
Set up a run through of the platform for your team with a Sprout Social rep! They are incredibly knowledgeable and will teach you everything you need to know. They're also always looking for suggestions on how they can make the product better and will actually take your ideas to their team to see if they're worth implementing.
I genuinely appreciate this product
What do you like best about the product?
Their customer service is second to none. Only one time did I not hear back from them quickly, but they ended up sending an apology email to all clients the next day because they had gotten behind and said they were taking steps to keep that from happening again.
Sprout also consistently provides great webinars and articles. Plus, I really love the whole layout of the inbox. It's probably a little bit of personality, but it is so easy for me to see what's going on and respond to messages from different clients. I also love their analytics reports!
Sprout also consistently provides great webinars and articles. Plus, I really love the whole layout of the inbox. It's probably a little bit of personality, but it is so easy for me to see what's going on and respond to messages from different clients. I also love their analytics reports!
What do you dislike about the product?
I'm not a huge fan of the keyword monitoring/social listening options that they provide. However, I think better options would be available if we were at a higher program tier. Can't think of anything other than that!
What problems is the product solving and how is that benefiting you?
Managing multiple social media clients and providing social media reports to clients. Sprout keeps me very focused and on top of social media engagements.
Solid tool in social network management
What do you like best about the product?
Currently Sprout Social is one of the best tools for managing social networks in the market because it not only facilitates the automation of the publication and creation of content, but also increases interaction and improves the response time of our support team in social networks.
What do you dislike about the product?
Sprout Social should improve the interaction reports of each social network so that they are more complete and customizable because until now their reports lack information and do not provide customization options.
What problems is the product solving and how is that benefiting you?
We use this tool for the management and monitoring of our community in each social network. Sprout Social has also made it easier the job for us to create content, because constantly showing us what are the topics of interest of our target audience.
Use for planning out social posts
What do you like best about the product?
It's relatively easy to pre-schedule regular social posts.
What do you dislike about the product?
There are a number of steps involved, and things you have to remember to do or the posts won't be correct.
What problems is the product solving and how is that benefiting you?
We don't have to remember to do social posts - we can schedule them out in advance
A tool to improve marketing in your company
What do you like best about the product?
The approval and analysis process is quite fast, something that I consider essential for business use.
It has an excellent interface for the user, good design, striking colors and a great structuring and division of the different marketing campaigns that can be carried out in different social platforms.
The analytical reports are extensive and with a large amount of information, which makes it easier to analyze the results of the campaigns.
When you review or analyze the tasks, in the task management system you leave a note with information, which I consider really useful to leave important details that must be read when you want to perform the task.
It has an excellent interface for the user, good design, striking colors and a great structuring and division of the different marketing campaigns that can be carried out in different social platforms.
The analytical reports are extensive and with a large amount of information, which makes it easier to analyze the results of the campaigns.
When you review or analyze the tasks, in the task management system you leave a note with information, which I consider really useful to leave important details that must be read when you want to perform the task.
What do you dislike about the product?
It has happened to me several times that the account of the social network I was using has been disconnected and I had to connect it and verify it again. This is a somewhat tedious process, since it is necessary to reconnect in the account for this failure.
Maybe I would also add other social networks, because although it has the most important, it is always good to be able to campaign on more social platforms.
Maybe I would also add other social networks, because although it has the most important, it is always good to be able to campaign on more social platforms.
What problems is the product solving and how is that benefiting you?
It is very simple and intuitive to carry out marketing campaigns through Sprout Social. It has helped our company to better design our campaigns to better use ad systems and generate more benefits through deeper analysis of the reports and reports we have obtained through this platform.
It also allows us to load and automate certain content for later publication, so we can carry out more campaigns in a much simpler way and it has saved us time without losing effectiveness.
It also allows us to load and automate certain content for later publication, so we can carry out more campaigns in a much simpler way and it has saved us time without losing effectiveness.
Recommendations to others considering the product:
Facilitating the process of creating marketing campaigns and improving their effectiveness is something you can do through Sprout Social. It helps to have a clearer idea and to better analyze your campaigns through social platforms.
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