Sprout Social
Sprout SocialExternal reviews
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Efficient Scheduling with Robust Reporting
What do you like best about the product?
I really like the reporting section in Sprout Social, especially the post performance and profile performance metrics. These metrics are detailed and usually quite accurate, which helps us understand how our work is doing. It's also great that we can quickly grab this information to report to stakeholders in my organization.
What do you dislike about the product?
I would want the Blue Sky integration to be a bit better. It does not do tagging of handles well, and LinkedIn handle/org tagginf also does not always work. Another challenge is the Blue Sky metrics; they're not integrated yet, either. It would be nice if that could be better to ensure that we can have similar data for all the platforms.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for scheduling content across nine platforms, especially over weekends. It's helpful for competitor analysis and has a great tagging system. The post approval feature and detailed reporting metrics make it easy to report to stakeholders.
Sprout Social: Desktop-Friendly with Robust Scheduling
What do you like best about the product?
I like the performance feature that lets me know the best time to schedule posts based on audience history, and I can view the entire month or more at a glance to move things around easily. I love that I can leave notes on the calendar to reference when scheduling, which is helpful because I deal with many posts from different projects going live throughout the month. Sprout Social allows me to post natively on behalf of brands without needing direct access, and I find it the best to use, particularly on desktop.
What do you dislike about the product?
I don't have any issues!
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule posts for our client brand without needing direct access to the social accounts and to optimize post timing using audience data. The calendar notes help manage multiple posts by allowing easy adjustments and reference.
Efficient Client Management and Stellar Support
What do you like best about the product?
I appreciate how easy it is to handle multiple clients on one platform with Sprout Social. The platform makes it simple to schedule posts and effectively monitor social conversations. I also find the reporting features comprehensive, providing all the necessary numbers for reports and case studies. Plus, the attentive team is a standout, offering consistent support and guidance.
What do you dislike about the product?
I would love a stronger social competitor auditing tool. Also, the ability to upload custom thumbnails on scheduled TikTok posts.
What problems is the product solving and how is that benefiting you?
Sprout Social makes it easy to schedule posts, monitors social conversations thoroughly, finds ideal posting times, and provides all necessary numbers for reports and case studies. It enables handling multiple clients on one platform, which is crucial for managing many clients' social presences.
Sprout Social is worth the money.
What do you like best about the product?
Right out of the gate, Sprout Social was an easy setup with immediate usable results. I've had experiences with other services, including those that claim to mimic Sprout for a cheaper price, but they don't. I've also done direct comparisons with other services, even over time, and Sprout seems more reliable and accurate when compared to platform-specific metrics. I've grown to trust it, and so have my clients.
What do you dislike about the product?
You DO have to stay on top of disconnections and there is the occasional hiccup when a platform changes something that Sprout has to react to, but that is true of any service. Again, while some others might appear to be more competitive on price (Sprout IS "expensive"), but in the end it's probably worth the cost.
What problems is the product solving and how is that benefiting you?
Since we are scoped with clients to post content, the differentiation between post performance and profile performance is very helpful. The control you have over downloadable reports is also helpful, as are the different formats (CSV, PDF), saves a lot of time.
All My Social Data and Tools in One Platform—A Huge Time Saver
What do you like best about the product?
That all of my social data and tools are consolidated into one platform. It saves me so much time.
What do you dislike about the product?
The inbox dashboard can be overwhelming, especially when you recieve 1,000s of messages each day.
What problems is the product solving and how is that benefiting you?
It's saving me hours with publishing and analytics reporting each week. I have significantly improved the quality of our data reports with the help of Sprout and it's historical platform knowledge.
Easy Scheduling and Seamless Approval Sharing
What do you like best about the product?
easy to schedule and share for approval with my manager.
What do you dislike about the product?
It's difficult to add tags to a post and there's no music option.
What problems is the product solving and how is that benefiting you?
Sprout creates an easy to use platform to schedule all my instagram content. I am able to see what the grid will look like. My manager works remote, so sprout was able to help us create a seamless system of approving social posts and captions.
Easy-to-Follow UX, Helpful Alerts, and Clear Comment Reviews
What do you like best about the product?
Alerts, UX is easy to follow, positive/negative comment review
What do you dislike about the product?
Sometimes connection to account breaks randomly and has to be relinked. Lots of hoops to jump through to connect work accounts to personal profiles, hard to switch off when both are linked.
What problems is the product solving and how is that benefiting you?
Social listening, monitoring ad comments
Sprout Makes Managing Multiple Social Accounts Simple
What do you like best about the product?
If you have many social accounts to manage across different platforms, Sprout is super helpful for getting a birds eye view of your entire social strategy.
What do you dislike about the product?
The pricing seems expensive for what the tool is.
What problems is the product solving and how is that benefiting you?
The reporting capabilities are nice, to be able to see our aggregate performance on social.
Great for Scheduling, Needs Analytics Improvement
What do you like best about the product?
I like the content calendar the most because it makes scheduling things ahead of time easier and helps in planning out social media strategy and visually creating a grid. I also appreciate the optimal send time feature, which helps me make informed decisions on when it's best to post to hit our target audiences. The initial setup was pretty easy, and the account manager was super helpful.
What do you dislike about the product?
I don't think the analytics work as well because it doesn't factor in collaborative posts with influencers. Those are always included in my OKRs or KPIs, but Sprout Social doesn't seem to be able to pull those analytics even if it's an accepted collab that's live on our page. So I feel like the reporting isn't always accurate in terms of impressions and engagement.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to build a content calendar, schedule content ahead of time, and find optimal send times to hit target audiences. It makes planning social media strategy easier with a visual grid.
All-in-One Solution with Exceptional Support
What do you like best about the product?
I use Sprout Social for creating content, managing reviews and comments, social listening, and reporting social metrics, all in one place. It helps me with time management and makes reporting easy. I appreciate the great support team, who are always ready to help and answer any questions I have. They are happy to hop on a call to explain or demo products or use cases. The initial setup was easy.
What do you dislike about the product?
nothing :)
What problems is the product solving and how is that benefiting you?
I use Sprout Social for creating content, managing reviews, and reporting metrics all in one place, which helps with time management and easy reporting.
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