Sprout Social
Sprout SocialExternal reviews
6,215 reviews
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Great Functionality But Glitches and Support Need Improvement
What do you like best about the product?
I appreciate Sprout Social's capability to manage numerous accounts from a single login, making it highly efficient. The scheduling capabilities and organizing campaigns are fantastic, and the insight tracking significantly benefits my role as a social media manager. The publishing section and analytics are very useful, and the emails I receive are particularly beneficial.
What do you dislike about the product?
I find Sprout Social has several glitches, particularly with Facebook posts not going out as expected. Furthermore, the customer service response is extremely slow and often unhelpful, which exacerbates the issue when glitches occur. I also experience frustration with having to repeatedly sign in, particularly to Facebook, which may be causing issues with post scheduling. Additionally, Sprout Social offers so many features that it feels overwhelming at times, and I still don't fully understand everything the platform does.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule and approve posts across multiple accounts, enhancing our organizational efficiency. The insight tracking and email updates are very beneficial, improving our ability to track performance effectively.
Pros and Cons of Sprout Social.
What do you like best about the product?
The software has made it easy to access multiple social media accounts in one space. This has been very helpful for direct messages coming from multiple platforms. I love how I can browse competition and get reports for any time to present to leadership.
What do you dislike about the product?
I wish I was able to schedule reels with music from Instagram. The scheduling content feature needs to be improved when it comes to all the errors I receive when trying to do it on sprout. Instagram allows me to use photos that sprout says is too big. Most of the time I just schedule through Instagram instead of sprout.
What problems is the product solving and how is that benefiting you?
Sprouts listening tool helps me with presenting issues with the team when it comes to the property.
Sprout Social is Convenient But Not Necessary
What do you like best about the product?
I like that is always us to see the best times to post something on social media each day. It also allows us to plan a lot of content and schedule it at one time instead of having to do it daily.
What do you dislike about the product?
Sprout Social is expensive and is something that could easily be done on your own. To me, Sprout Social is not a necessity, especially if you are on a tight budget.
What problems is the product solving and how is that benefiting you?
It is solving me having to use time daily to post on social media. I'm able to schedule out far in advance all at one time.
Shows potential but is still missing core functions that are fundamental to social media management.
What do you like best about the product?
The most valuable aspect is having all of my social calendars accessible to the team for streamlined approvals. The platform is well-organized and offers helpful resources.
What do you dislike about the product?
Key features are missing, including Reel scheduling with music, carousel boosting, flexible calendar notes, and more intuitive filtering/tagging (similar to Airtable). Post failures are frequent, and support resolution is not always timely.
What problems is the product solving and how is that benefiting you?
Sprout addresses the complexity of handling multiple accounts by consolidating them into one platform where I can map everything out effectively. It also enhances team collaboration through accessible content calendars and makes reporting more efficient.
Pleasent experience when everything works correctly.
What do you like best about the product?
The ability to see most popular times for scheduling.
What do you dislike about the product?
Lack of emojis - not up to date with recent updates. Sometimes posts don't schedule when I set them to. Profiles get disconnected more than I would like them to.
What problems is the product solving and how is that benefiting you?
Posting on multiple platforms at once, giving analytics to posts.
Checks all the boxes
What do you like best about the product?
The interface is very well laid out and easy to navigate.
What do you dislike about the product?
The base cost tends to feel a bit on the high side and you must pay more to unlock a lot of features that, for other scheduling platforms, are included.
What problems is the product solving and how is that benefiting you?
Sprout social checks all the boxes for what you are looking for in a social media scheduling platform. They've kept up with changes, for the most part, such as adding AI writing enhancement. Reporting is robust, though has become less reliable since recent API changes from Meta, but that's I presume that's on Meta's end. Some features for customizing reporting does require a subscription upgrade, but the basic option seems to get the job done if you are copying analytics to another document. The calendar feature works well - much easier to deal with than Meta's. I appreciate that I can dragn and drop a scheduled post to another date. Things that could make me consider another option would be bulk loading and assets storage requiring an upgraded package.
Sprout Social Review - Analyst perspective
What do you like best about the product?
UX is pretty. Social listening reports are simple but detailed.
What do you dislike about the product?
I don't love the custom dashboards. Visualizations are somewhat limited and would like to see easier label based reporting.
What problems is the product solving and how is that benefiting you?
Content reporting and Analytics. Brand social listening
Sprout Social Review
What do you like best about the product?
It is a great community management tool. It is helpful with responding to messages and comments that users leave. It is a great tool to tag messages as well to monitor trending topics and brand sentiment. Scheduling content to post is also fairly straightforward and easy to navigate as well.
What do you dislike about the product?
I wish the requirement to reconnect social profiles didn't occur as often. It can be a hassle to reconnect log in and verification codes, especially with a large team who is involved with social. Also from an analytical standpoint, seeing how content performed is slightly skewed as I don't think Sprout collects data from media boosted content, rather only organic insights?
What problems is the product solving and how is that benefiting you?
It is helping us assist customers with product needs, and it is also helping us listen to and evaluate social content performance.
The best tool around, 80% of the time.
What do you like best about the product?
I really love how easy it is to schedule posts, get my reports, and stay connected via my mobile app. Out of all of the apps I've used, sprout is the easiest tool that functions well for being an in-house social media manager. It has been super easy to implement in our company and is something that I use every single day.
What do you dislike about the product?
Sprout is extremely expensive for a platform that really only works well for in-house managers. I've used sprout in the past for agencies and I don't find that it's worth it, especially with other platforms that are out there who give you more. I also feel like I have a lot of reporting issues when it comes to sprout, their data never aligns with what Meta would be telling me. And I know that some of this is meta's fault but there have been times where sprout can't help me with collecting some missing data, or explaining difference in data that changes. Their team is pretty helpful but I also feel like they're doing what they can in their limitations.
What problems is the product solving and how is that benefiting you?
Sprout is really helping our reporting, we're able to efficiently track how our posts are doing, how our profiles are doing, and how we can further improve our content. It's been super to schedule posts through sprout but with some limitations I find that I don't use Sprout enough to schedule our posts. For example, we're only allowed to schedule 10 photos for Instagram, when natively I can post 20, or I can only collaborate with 3 users in sprout but on Instagram it's 5. And I know some of this is limitation with Instagram, but I don't feel like sprout really shares that with their customers. I would love to know that these are features that you guys are actively working on with Meta to deliver to us. It's like when Instagram announces these updates, you guys need to update us about your status in receiving these updates on Sprout end and that you are actively working to provide for us.
Frequent Sprout User
What do you like best about the product?
I like the scheduling and approval features
What do you dislike about the product?
Can't post to groups. Also can't do outbound social media as well as I would like.
What problems is the product solving and how is that benefiting you?
The scheduling and publishing. I am limited on photos I can post on FB and Insta. I would like those limits to be in line with was the apps allow natively.
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