Sprout Social
Sprout SocialExternal reviews
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An important part of our social engagement strategy
What do you like best about the product?
Sprout Social allows us to both listen and engage in the conversations most important to our business.
What do you dislike about the product?
There's the occasional wonkiness of calendar placement when scheduling a tweet, etc.
What problems is the product solving and how is that benefiting you?
Real-time engagement with those interacting with our brand.
Recommendations to others considering the product:
Intuitive and easy to use, and it's priced right to achieve an ROI.
Easy to use- Great for Instagram.
What do you like best about the product?
For Instagram posting you can easily schedule stories and on feed posts, you can add first comment. It's a definite win over other platforms.
What do you dislike about the product?
Story scheduling still is a reminder at the time to post and has to be more of a manual process. If there was a way for it to be automatic it obviously would be more desirable.
What problems is the product solving and how is that benefiting you?
It makes scheduling posts and creating our content calendar and plan easy to see.
Recommendations to others considering the product:
Allow content calendars by the platform that show just the creative - for example, being able to see what your Instagram feed and board will look like would be key in scheduling.
A great way to keep in touch with current and potential customers.
What do you like best about the product?
Scheduling posts for Twitter, Facebook and Instagram is a breeze and the messages feed that combines all three channels makes community management easy.
What do you dislike about the product?
A small nitpick, but it takes a bit of effort to sort through the crowded messages feed if you don't take the time to set up keywords.
What problems is the product solving and how is that benefiting you?
We're able to communicate with more guests via keyword searches which has increased our crm and engagement.
Recommendations to others considering the product:
The single social messaging feed and keyword searches are easier to focus on than the multiple columns that similar services use.
Great tool, wish there were more integrations
What do you like best about the product?
Very user friendly, bulk scheduling social posts is my favorite feature
What do you dislike about the product?
Wish there were more integrations with other platforms like Salesforce and Marketo
What problems is the product solving and how is that benefiting you?
Images aren't clickable on LinkedIn when you schedule with Sprout sometimes, can't tag companies on LinkedIn (know this is a limitation of the LinkedIn API but still frustrating to have inconsistent posts across channels)
Recommendations to others considering the product:
Take advantage of bulk scheduling and ideal send time
Comprehensive Social Media Management with Room for Improvement
What do you like best about the product?
I use Sprout Social for integrating most of our social media platforms, scheduling content, and checking comments or direct messages. We consolidate all our work, planning, and team collaboration into one place. I like that they're constantly updating their platform and improving the flow of things for social media managers like myself who have to manage many different channels and mediums simultaneously. Their latest integrations with Reddit are crucial, especially their support for profiles and subreddits. I find the AI capabilities beneficial, saving me time as I don't have to manually hunt down captions or transcripts. The initial setup was very easy with lots of additional customization, and I appreciate how it works with other tools like Google Analytics and Salesforce.
What do you dislike about the product?
We want to add a few moderator only seats to the profile, or staff members to only check comments and not have full access, but the seats cost the same no matter the role or responsibilities.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to consolidate work and planning across all social media channels, integrating platforms, scheduling content, and improving team collaboration. The AI capabilities, like video captions, save me time by eliminating the need to manually create or find them.
Recommendations to others considering the product:
Take time with the trial, and be sure to explore Bambu while you're at it.
Perfect for the enterprise
What do you like best about the product?
Sprout Social is great for our business because multiple brands can roll up under the same account allowing for simplified administration and management. The ability to add/remove users is simple and there are lots of options for permission control. Creating and publishing features are always getting enhanced.
What do you dislike about the product?
With lots of reporting options, it is sometimes hard to find the right report to tell the story. This could just be a training issue on my part.
What problems is the product solving and how is that benefiting you?
Managing social for all brands through one platform makes reporting much easier. It reduced the amount of time for data gathering and trend analysis significantly.
Been using Sprout Social since 2015
What do you like best about the product?
Sprout Social makes managing multiple client accounts simple. The scheduling, reporting, and inbox features are intuitive and save time. Reports are clear enough for clients, and the ability to compare profiles or campaigns helps track performance easily. Collaboration tools and post approvals are also efficient for agency workflows. No one touches the approval workflow that Sprout offers.
What do you dislike about the product?
I wish it was more competitve price-wise.
What problems is the product solving and how is that benefiting you?
Honestly, the approval workflow feature that lets us approve content internally before sending it to clients for final review. No one else has this (that I have found). It is easy to set up multiple client accounts and view them at a glance
Recommendations to others considering the product:
Sprout has it all! We really like that fact that is it so customizable. The reports are great. The calendar easy to use and most of all the collaboration tools really help internally, as well as externally. The price is great for everything we get.
Straightforward and Inclusive
What do you like best about the product?
-Competitor Tools
-Publishing Capability
-Monitoring
-Cross Channel Reporting
-Publishing Capability
-Monitoring
-Cross Channel Reporting
What do you dislike about the product?
-Sometimes Instagram has been unreliable, but it seems to be fixed.
-Instagram is currently not linking up properly in reporting
-I wish the pricing was a bit more affordable for some of the premium features
-Instagram is currently not linking up properly in reporting
-I wish the pricing was a bit more affordable for some of the premium features
What problems is the product solving and how is that benefiting you?
-Keeping Track of engagements and campaigns.
-Seeing what works for each platform individually and combined
-Customer service: If a specific problem arises I use key words to check and see.
-Over the weekends, I used to have trouble keeping up and posting, now I can schedule.
-Seeing what works for each platform individually and combined
-Customer service: If a specific problem arises I use key words to check and see.
-Over the weekends, I used to have trouble keeping up and posting, now I can schedule.
Recommendations to others considering the product:
-Make sure your accounts stay linked
An organized easy way to keep track of everything.
What do you like best about the product?
I love that all of my social is in one place so that I never miss a comment or mention.
What do you dislike about the product?
The downside is that the auto publishing messes with the algorithm and makes us preform worse.
What problems is the product solving and how is that benefiting you?
It has helped us delegate responsibilities more efficiently and effectively.
Recommendations to others considering the product:
I recommend Sprout social to all of my friends because it makes my life easier. It helps me be more organized and use my time more wisely.
Sprout has made our internal review process more efficient!
What do you like best about the product?
I like that I can view content on mobile easily and approve things very quickly.
What do you dislike about the product?
Sometimes there seems to be glitches where posts do not get approved or show up the first time.
What problems is the product solving and how is that benefiting you?
We have optimized our workflow.
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