Sprout Social
Sprout SocialExternal reviews
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Overall, a great tool
What do you like best about the product?
The asset library and publishing tool are excellent as is the reporting.
What do you dislike about the product?
There are still some features which are missing such as the ability to easily duplicate posts across channels
What problems is the product solving and how is that benefiting you?
The inability to duplicate posts across channels proves costly. For the price, there should also be a hashtag generator (hashtag monitoring).
Great platform for social performance
What do you like best about the product?
The capabilities and features for posting
What do you dislike about the product?
The reports need more depth and the support team has lack of business aence.
What problems is the product solving and how is that benefiting you?
Managing several countries and platforms at once.
Social Sprout is a user friendly social analytics program that covers all the basics.
What do you like best about the product?
The cross-channel analytics (group report) make it fast and easy to get an overall picture of how my clients are doing across all their social platforms. I also like that I can customize the data range to see the different patterns of change over time.
What do you dislike about the product?
I have been a customer since 2010 or so and can't access or even try any of their newest features without losing the original monthly rate I locked in. I wish I could add individual features.
What problems is the product solving and how is that benefiting you?
I love being able to export fast reports for clients with my logo on them.
Recommendations to others considering the product:
Overall, it's a great, affordable service that covers all your basic stats from social networks and puts everything into easy to export PDF reports. The customer service is very responsive 90% of the time and does not respond at all or responds weeks later 10% of the time. It is generally very reliable and posts scheduled posts on time, although we've experienced about 5 incidents per year where posts just don't go out for some reason and customer service doesn't have any answers. We're able to manage a large number of profiles and we've never had any of the information get mixed up or posted to the wrong account.
Great for managing social channels
What do you like best about the product?
Love the great user experience for our customers and admins. Very easy to add new accounts and users.
What do you dislike about the product?
The reporting features aren’t as detailed as what you can get in-platform.
What problems is the product solving and how is that benefiting you?
Managing social profiles for our clients and getting content approved easily. The workflows make this process a lot easier!
Excellent Tool for tracking Instagram metrics!
What do you like best about the product?
I like the easy to access data analytics and the ability to pull Instagram story metrics in bulk over time
What do you dislike about the product?
Custom report PDF export cannot be customized further. We have had some discrepancy issues, but mainly due to the API access. Borders added to images means we must customize with the tool to ensure proper formatting when scheduled.
What problems is the product solving and how is that benefiting you?
Quicker monthly reporting and the ability to dig into data by post
Recommendations to others considering the product:
If you need more than dashboard metrics, Sprout is great partner
Great all-in-one social media management tool
What do you like best about the product?
I love being able to get accurate reporting and information about my social accounts to help me know what strategies are succeeding and which ones are not.
What do you dislike about the product?
As much as I love the reporting there are reports I wish could be added in. Instagram is a major focus of our social media efforts and I would love a report that is a bit more robust with information like average likes per post, average comments per post etc.
What problems is the product solving and how is that benefiting you?
Before getting Sprout once a month I would spend half a day to a full day going and pulling data from my social media accounts and analyzing it. With Sprout I have cut that time to two hours and is so very helpful when I am doing my monthly and quarterly analysis.
Recommendations to others considering the product:
It was word of mouth that turned me onto Sprout in the first place so talk with people that use it the way you want to use it to make sure it fits your company and your budget.
Efficient and organized tool for social.
What do you like best about the product?
Reporting tools are great ways to measure success and monitor the competition.
What do you dislike about the product?
Stories in Instagram need to be posted on the Instagram app. Sometimes I lose posts midway through due to an error. Would like a tool to create short videos.
What problems is the product solving and how is that benefiting you?
Batching posts allows for consistent messaging and a perfect way to keep everything in order, organized and efficient!
Love Sprout Social for all our Social Media Needs
What do you like best about the product?
We use sprout for all of our Social Media scheduling, some analytics, and have even working with the Sprout team to try and solve issues we have had with team assignment. We love the dogs ease of being able to share across multiple social sites with ease, follow all of our pages in one place, and the fact that they offer task assignment and analytics! Not to mention awesome customer service.
What do you dislike about the product?
The cost is more than we can justify for the size of our team.
What problems is the product solving and how is that benefiting you?
We run multiple pages in the hospitality business and need to be able to monitor, post, watch reviews, and assign tasks to different members of our team. Sprout has the capabilities to put all of that one one platform! And With an awesome app.
Recommendations to others considering the product:
I love sprout! And, if you are considering an excellent social monitoring, posting, and dev tool, and can afford it, it will change your business for the better!
Serious Time Saver!
What do you like best about the product?
Having scheduling and reporting access across multiple platforms all in one place, and having that one place be easy to use and comprehend.
What do you dislike about the product?
The one struggle I have: line breaks not appearing in scheduled Instagram posts. That does add an additional step. I've currently found an adequate workaround, but I'd much prefer being able to write copy in Sprout and not worrying about it again.
I would love to see integration with YouTube in the future, if at all possible, as this is something clients have requested.
I would love to see integration with YouTube in the future, if at all possible, as this is something clients have requested.
What problems is the product solving and how is that benefiting you?
Saving time is THE problem solved, really. In addition, things like hashtag monitoring and reporting have been helpful to our clients. We have clear, concise ways to prove plans and campaigns are working (or to show where we can improve).
Helped an overburdened team alleviate workload
What do you like best about the product?
Quick to schedule posts! Like the ease and functionality of the site.
What do you dislike about the product?
Wish that my timeframe would automatically set to 7 days for reports, instagram tracking is sub par
What problems is the product solving and how is that benefiting you?
Lack of time.
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