Sprout Social
Sprout SocialExternal reviews
6,235 reviews
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Great platform with a few missing features
What do you like best about the product?
Sprout Social has great support, great features, and support for multiple accounts if you're at an agency managing hundreds of accounts. It's easy to work in and not accidentally schedule content in the wrong account because of its group system. Instagram posting/scheduling is super easy with the app. While we do not use the reporting function of Sprout, it has a robust reporting platform if that's what you're looking to use it for. The smart inbox is a lifesaver on our team, especially when we have a sick employee or someone taking a vacation. It allows us to hand over management easily and seamlessly. Monitoring keywords is a cinch, though I wish the interface was a little less clunky.
What do you dislike about the product?
I wish it was easier to reschedule posts. Being able to drag and drop posts in calendar view would be awesome. Currently, no support for Google My Business posts but we've been told that's in the works. We export content for clients to look at and currently there's no white labeling and videos don't show on the exported content plan. The app is not great, they are working to improve it.
What problems is the product solving and how is that benefiting you?
We were using a content scheduler that was constantly breaking and communication of new features or features that were being ended was not occurring. Sprout has fixed this and its support is far more responsive when we have questions or issues.
Recommendations to others considering the product:
Of the many content creation platforms my company considered, Sprout Social ultimately won because of its features and ease of use. Its support is great as well.
Good bang for your buck
What do you like best about the product?
Sprout Social helps us plan and schedule our social posts for the weeks/months ahead.
What do you dislike about the product?
We initially used the cheapest monthly subscription on Sprout - which we discovered did not allow us to #tag our content and sort it into categories to see how different campaigns were performing. We are upgrading to the next pricing plan and are excited to see how much more robust our reports will be.
What problems is the product solving and how is that benefiting you?
Sprout Social helps us get a bird's eye view of which campaigns we are promoting across ALL our social channels instead of posting to each channel in a silo.
Recommendations to others considering the product:
If reporting on your channels is a priority, considering using the second or third tier pricing option.
I use sprout
What do you like best about the product?
Having all of my social media analytics in one place is very convenient. A quick look at the dashboard and I can determine how well we did in the previous week.
What do you dislike about the product?
When changing cards on a webpage sprout will often show the old card or not post a card at all. So I will have to go to the social media site myself and post the content to ensure that the correct preview is displayed for the page.
What problems is the product solving and how is that benefiting you?
Measuring the post that do well and the ones that do not. Using that information to grow our brand.
Sprout Social Makes Life Easier
What do you like best about the product?
I love that I can schedule posts to all of our my school's social media platforms and have it send (mostly) automatically. It allows me to be able to be off work when I'm off. I also think the social media reports are stellar. They provide everything that our headmaster wants to see in a visually-appealing manner. Additionally, the photo editing ability is terrific and makes my life easier.
What do you dislike about the product?
I wish that I could post multiple photos and also stories to Instagram automatically. I understand that is an Instagram issue that is out of Sprout Social's control but it is still something I wish was available. Also, I do wish the cost was a little less. As a non-profit organization, our budget is extremely limited. We do struggle at times to justify the cost of Sprout Social. I wish that I could click and drag photos when attaching multiple photos to a scheduled post to rearrange them rather than having to delete and start over. I've also been experiencing a couple of issues: 1) If I create a Facebook post and then try to duplicate it for other platforms, it doesn't work. I have to create the post for Instagram or Twitter to be able to duplicate it for other platforms. 2) At times, when I'm creating a social media post, after I schedule the post, the black menu that shows what other posts are scheduled for that day remains up until I schedule the post. That makes it almost impossible to edit photos which then makes it so I can't schedule some posts.
What problems is the product solving and how is that benefiting you?
In my position, I am trying to fill multiple roles while still working 40 hours a week. Without Sprout Social, I would not be able to get as much accomplished. Before Sprout Social, we were not doing any social media reporting. Now, I can run reports and send them to our headmaster in under 5 minutes.
Recommendations to others considering the product:
Sprout Social is the best social media solution that I have used. I am still learning to use all of the features (because there are so many) even after two years. It definitely meets my needs as a one-woman-show in my role with my employer.
Huge Time Saver
What do you like best about the product?
Sprout Social allows us to manage multiple clients and social media accounts from an easy to use platform - saving us valuable time from having to go to each platform natively. The reporting features also save time and provides our clients with valuable insights on their account performance.
What do you dislike about the product?
Some connectivity issues with channels and we have experienced some difficulty using the tool to find Twitter posts dated back.
What problems is the product solving and how is that benefiting you?
Saving time with easy reporting, allowing our team to work on other projects. We are also able to find relevant content to share on our profiles with hashtag monitoring.
#1 social media tool
What do you like best about the product?
The top reason that I love Sprout is the ability to have all of my feeds condensed into a single easy to read message feed. I manage social media accounts for 4 different brands and I would go crazy without it.
What do you dislike about the product?
There are a few things that I am not the happiest about. The first one is I miss the old way where you could easily type the time into the scheduled posts. The drop down menus take a little longer to navigate. Secondly I would love to see the ability to use the sprout queue on specific days. For instance being able to drop something today, but also being able to make a post 2 days from now and drop it into that day's queue. Finally I would love to see you guys open up more accounts to be able to be added on your base account. While Sprout is a great value I manage so many brands and have to pick and choose what accounts live on Sprout which is a super bummer.
What problems is the product solving and how is that benefiting you?
Managing 4 brands is pretty hard for one person. Being able to see everything on one page is simply amazing.
Sprout makes life easier
What do you like best about the product?
Being able to schedule in advance, monitor all things in one place, and share insights across the team is a great timing savings.
What do you dislike about the product?
The inability to share posts on Bambu only after posted on Sprout can make things cumbersome from an internal social sharing perspective.
What problems is the product solving and how is that benefiting you?
Time management through scheduled posting and monitoring of multiple social channels in one place makes life much easier
Efficient Social Media Management
What do you like best about the product?
I enjoy being able to schedule via the mobile app, repost with Instagram. Analytics and reporting are all very useful.
What do you dislike about the product?
I'd love to see analytics by hashtag to better measure social impact from events. Would like the ability to choose the period to measure against for social.
What problems is the product solving and how is that benefiting you?
Scheduling social posts helps cut down time spent on my phone. Viral Post helps me post when my followers are online.
Recommendations to others considering the product:
Take a look at the different tiers and decide which one fits your budget. Enterprise works for us.
Intuitive, constantly-improving, tool great for small (or larger!) teams
What do you like best about the product?
I love being able to assign and manage tasks between users, and the way it seamlessly connects community management, posting, and performance.
What do you dislike about the product?
Adding extra seats is prohibitively expensive -- wish I could add seats JUST for things like post response, escalating to customer service teams, etc. who don't need access to reporting, etc.
What problems is the product solving and how is that benefiting you?
Being able to streamline community management across our channels -- it's enabled our team to divide and conquer comments + tasks, drastically growing our capacity and efficiency.
Good software with diverse set of
What do you like best about the product?
The reporting is very good. Ease of use.
What do you dislike about the product?
Social listening is expensive. Nothing else.
What problems is the product solving and how is that benefiting you?
Reporting, creating good competitor analysis summaries. Saves time and allows us to charge more for analysis.
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