Sprout Social
Sprout SocialExternal reviews
6,235 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Saves time
What do you like best about the product?
Since using sprout I have been much more efficient with the time I spend on managing our accounts. I don't think there is a ton of functionality that you can't get from each social channel by default (ie scheduling posts, saving drafts) but the ability to manage it all in one dashboard is a big win.
What do you dislike about the product?
I feel like there is most likely some functionality that I am missing out on. I would have benefited from a more thorough onboarding process of some kind.
What problems is the product solving and how is that benefiting you?
Scheduling posts. Managing sentiment across channels. Increasing engagement.
An essential for Social Media Management
What do you like best about the product?
I love being able to schedule posts in advance. There is no better feeling than scheduling content a month in advance and knowing it will be posted on the correct platforms. I also love how it streamlines the messages people send to my clients.
What do you dislike about the product?
For a while, Sprout Social had issues with posts. I received multiple failed post notifications within several weeks. That was frustrating, but it seems as though they have remedied that problem. I wish the Instagram story schedule feature actually scheduled the stories. Currently, it just sends a notification when it is time to post instead of actually posting it.
What problems is the product solving and how is that benefiting you?
As I mentioned before, there was an issue with failed posts, but it has been remedied.
Well organized and simple to use
What do you like best about the product?
I love how you are able to bulk schedule while publishing. Responding to messages for social media platforms is easy to use, nothing too crazy about the process, it is very straight forward. The messages lets you see past messages you have responded to and delete messages straight from Sprout, so there is no need to toggle back and forth between platforms. I also love the new reviews feature.
What do you dislike about the product?
I do not like that I have to upload each photo for publishing, making for a longer process. I also do not like price too much, I feel it is too expensive for the small number of users that are able to use the platform.
What problems is the product solving and how is that benefiting you?
I am trying to solve the problem of bulk scheduling. This was not available in the past, and now it is which makes my job ten times easier.
Recommendations to others considering the product:
This is a great tool for any digital marketing needs. You have all your social profiles in one place, can easily perform community management, publish content, and a wide variety of analytics for reporting.
Excellent tool!
What do you like best about the product?
It is very much important for businesses to be active at the platform of social media. Brands are also very active on social media nowadays. To help businesses in becoming much active Sprout social helps a lot. It makes the strong social media representation and effective CRM.
What do you dislike about the product?
Keyword optimization is very much limited for the app. Keywords are the essential element of any marketing research. You can make your brand much popular if you hit the right keyword. Therefore this problem is needed to be fixed. The app is available for small businesses and these businesses are in need of such keywords so these should not be limited.
What problems is the product solving and how is that benefiting you?
To manage your social media marketing program, you need to have a powerful tool. Sprout social provides enormous services in this regard with accuracy and effectiveness. It manages the social media channels of the businesses very efficiently.
Does what it's supposed to do!
What do you like best about the product?
Puts together really nice reports that are client-ready. It's also a great tool for social listening.
What do you dislike about the product?
Haven't found anything yet! However, with many monitoring tools, there is oftentimes discrepancies between using manual analytics vs software tools.
What problems is the product solving and how is that benefiting you?
It's helpful for streamlining all our social pages.
Sprout Ian helpful in managing multiple social profiles and platforms.
What do you like best about the product?
The biggest advantage to sprout is the ability to schedule Instagram posts. The user interface is also incredibly streamlined and easy to learn.
What do you dislike about the product?
Sometimes switching between profiles can be a bit klunky. Scheduling across time zones has also proven somewhat difficult.
What problems is the product solving and how is that benefiting you?
Sprout helps me manage social accounts for multiple clients, it allows me to streamline my working and not be a slave to social posting.
Strong analytics
What do you like best about the product?
I like how easy it is to understand how we're doing on social--and quickly.
What do you dislike about the product?
The results don't always match the native platforms (Facebook data doesn't match Facebook insights, for example), so that makes it unclear which is more accurate.
What problems is the product solving and how is that benefiting you?
Looking at the data has helped me realize where we have successes and where we could be doing better. For example, it's been clear that we have a great impact on LinkedIn, but only if we post there and it's often a platform that falls by the wayside.
Essential to our nonprofit
What do you like best about the product?
The recent addition of customer reviews, including TripAdvisor, and the ability to add Notes to our Publishing Calendar have been so beneficial to us. We have a very small staff and this saves us a lot of time (and time is money!).
What do you dislike about the product?
The per user pricing model is annoying. We have one Sprout user account and a shared login for our Marketing department. We're a nonprofit and can't afford to pay for additional users, though we would like to have two employees set up in Sprout.
What problems is the product solving and how is that benefiting you?
Sprout's tag feature has helped us train a new employee, and explain to the rest of our museum staff, what works and what doesn't on our social media platforms. By using tags, we can demonstrate which content is successful and which content tanks.
A powerhouse, but could use a less extensive package for smaller organizations
What do you like best about the product?
We heavily utilize Sprout for scheduling and reporting. Easy user interface and digestible metric charts are great.
What do you dislike about the product?
As a small team (Im the social media manager with no social team), a lot of the features we pay for go unsused. It would be ideal to have a more affordable package in between the tiers for teams like mine. Also, I stopped trying to schedule posts on Instagram because of how cumbersome it is to set up.
What problems is the product solving and how is that benefiting you?
We like the reporting quite a bit. It makes metrics easy to show executives, and features like most engaged hashtags are useful.
Spout Social is great for analyzing our impact in Social Media.
What do you like best about the product?
The reports are useful to measure our growth. The listening feature is a great asset too.
What do you dislike about the product?
The additional cost per user. I wish there was a team license feature.
What problems is the product solving and how is that benefiting you?
What kind of content resonates with our users, trying to find the right content for Instagram can be a challenge. So knowing what gets reactions is useful.
showing 2,421 - 2,430