Sprout Social
Sprout SocialExternal reviews
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Sprout Social: the premier social media management tool
What do you like best about the product?
I love that Sprout Social put time and consideration into providing a powerful user experience. Every tool and feature is easy to use and is beautifully designed.
I love that the analytics are top notch and tell a business more powerful information than any other monitoring tool.
I love that the analytics are top notch and tell a business more powerful information than any other monitoring tool.
What do you dislike about the product?
I love everything. I hope that Instagram will allow Sprout to schedule/optimize posting times from their platform. It would be a game-changer. I also wish that you could customize your plan/pricing based on org size and needs.
What problems is the product solving and how is that benefiting you?
We know who are demographics are on each channel we use. We know when they are online and what they want to see.
Best Software/Company
What do you like best about the product?
The entire company and team is wonderful and great to work with. If there ever is a problem (which is hardly ever) the team is always helpful and answers/solves everything. Also, Sarah Nagel is amazing and is wonderful to talk with online.
What do you dislike about the product?
That I didn't discover it sooner. I used Hootsuite before (another great platform) but didn't love it. I love Sprout Social!
What problems is the product solving and how is that benefiting you?
We've been able to streamline our social media and has nearly double since using Sprout Social.
Recommendations to others considering the product:
Start now. Don't want and debate.
Long-time fan that's still getting big-time value
What do you like best about the product?
I like the support the best, and the sense of community that Sprout Social has built around its product. The tool itself has many excellent features, too, but I get into them in other parts of this review.
What do you dislike about the product?
Sometimes the single-screen workflow can be cumbersome and add extra clicks, like when you're trying to interact with a combination of searches, feeds, and users at once.
What problems is the product solving and how is that benefiting you?
I use Sprout Social primarily as a Twitter client for myself. On Twitter, my goals are to locate users who are influential on topics (or around events I'm attending) and build my own influence around those topics and events. Sprout Social gets me where I need to be, by piecing together saved searches, brand keywords, task management, and obviously great publishing tools. The new reports clearly show the impact of my work, and if I were reporting to a client, they would also be able to easily see the value we're getting from this tool.
Sprout Social - Solves My Challenge for Channel Partner Social Media Marketing
What do you like best about the product?
Sprout Social is efficient and extremely effective. It doesn't try to be everything - and is more intuitive than other social media management platforms (e.g. HootSuite). The analytics are meaningful - clean and crisp. The customer support is very responsive and helpful. One social media platform helps this 1-person operation to manage 43 social accounts (across LinkedIn, Facebook, and Twitter) - and yes, I even have time to sleep at night!
What do you dislike about the product?
After almost 8 years of using Sprout Social, it keeps getting better - intuitive menu options, more effective reporting, helpful hints/tips.
What problems is the product solving and how is that benefiting you?
As a solo-entrepreneur, I offer a turnkey social media service for channel partners of Sage Intacct, Inc. I needed an intuitive service to manage multiple social media platforms (Twitter, LinkedIn, Facebook) for multiple channel partners - and the ability to schedule updates in advance.
Recommendations to others considering the product:
Don't hesitate to contact their support department - very helpful - eager to assist.
Easy to Use and Valuable Tool
What do you like best about the product?
We have been Sprout users for more than ten years and over that time the platform has evolved with the fast-moving sector in which we work to become one of our business's most valuable social marketing tools.
We use Automated Rules and Tags extensively for all sorts of purposes. Sentiment is one. We can break out more than simply positive or negative. We can use certain phrases and syntax to determine ambivalence as well. We also need to keep a check on and at times be alerted to many forms of bigotry, xenophobia and defamatory or disrespectful language.
Considering the volume and velocity of comments coming in on our multiple social profiles, we use the Smart InBox and its features to monitor and moderate in near real-time.
Scheduling posts is easy and exceptionally efficient when using location targeting and promoting posts. With our Ad Accounts added to Sprout, we can promote posts without having to jump in and out of Business Manager.
The reporting tools are fabulous. And they constantly introduce useful features.
We use Automated Rules and Tags extensively for all sorts of purposes. Sentiment is one. We can break out more than simply positive or negative. We can use certain phrases and syntax to determine ambivalence as well. We also need to keep a check on and at times be alerted to many forms of bigotry, xenophobia and defamatory or disrespectful language.
Considering the volume and velocity of comments coming in on our multiple social profiles, we use the Smart InBox and its features to monitor and moderate in near real-time.
Scheduling posts is easy and exceptionally efficient when using location targeting and promoting posts. With our Ad Accounts added to Sprout, we can promote posts without having to jump in and out of Business Manager.
The reporting tools are fabulous. And they constantly introduce useful features.
What do you dislike about the product?
There's very little I dislike but one thing missing is the ability to use the automated inbox rules to tag comments using certain multiple emojis and/or combinations of emojis. (I know we can search the inbox for emojis and we do but to automatically tag some would be very useful). It would be equally as useful to be able to tag certain reactions too.
What problems is the product solving and how is that benefiting you?
We have resolved many potentially volatile issues by using Automated Rules and Alerts. For example, a lot of our posts can be about people with a celebrity or public profile and people commenting can be cruel, troll-like, or even potentially defamatory so by using rules set to hide, tag, flag, alert and escalate we can address issues before they become a problem.
Recommendations to others considering the product:
Load as many of your accounts' social profiles as possible to start with so that analytics begin earlyand remember to set up Groups
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