Sprout Social
Sprout SocialExternal reviews
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One of the Best Social Management Platforms Available
What do you like best about the product?
Ease of scheduling posts, one streamlined content feed, the look and feel of the platform - all points that make Sprout much better than comparable products like HootSuite.
What do you dislike about the product?
Reporting could be a little more comprehensive.
What problems is the product solving and how is that benefiting you?
Able to easily manage all of our social profiles in one place - can quickly schedule multiple posts (even of the same copy).
Significantly cuts down on the time it takes to manage social media.
Significantly cuts down on the time it takes to manage social media.
Recommendations to others considering the product:
- Don't pay for more seats than you need.
- Training can take awhile and is usually unnecessary. If you need to learn something you can probably figure it out yourself instead of having to sit through a long phone call of their support team explaining every little detail. The platform is so easy to use that you dont need it.
- Training can take awhile and is usually unnecessary. If you need to learn something you can probably figure it out yourself instead of having to sit through a long phone call of their support team explaining every little detail. The platform is so easy to use that you dont need it.
Easy to use social media monitoring tool
What do you like best about the product?
My absolute favorite part of this tool is how incredibly easy it is to use! Not only is the UI sleek and visually appealing, but it's easy to see when something is scheduled to be promoted and what has already been promoted. Also, it's great how you can link so many different social media accounts to one program.
What do you dislike about the product?
There's not much to dislike. I am waiting for them to add a functionality with Instagram, but overall the product is pretty flawless.
What problems is the product solving and how is that benefiting you?
With multiple people working on difference facets of social media promotion, this tool easily allows our team to work on and manage various social media platforms with east. Not only are you able to cross-reference work with your colleagues, but it's all easy maneuver.
Recommendations to others considering the product:
Use this tool! It's as simple as that.
Sprout Does it All and Makes Social Media Management for an Individual or Business Easy
What do you like best about the product?
Sprout makes it so easy to add profiles that you can manage multiple clients, even hundreds of them, at a time. It is easy to follow an editorial calendar because you can write and add posts as far out as you want to go. So, if you have a large chunk of time, you can write posts for a quarter and add them all to Sprout and schedule them out in one day. It saves so much time! Integrated photos and links is easy and the links are automatically shortened. You can connect all of your major social profiles so you hit all of your audiences at once. The analytics and information given will help you understand how to tailor your posts for all of your readers and possible leads.
What do you dislike about the product?
Sometimes, connect a Google Plus profile can be tricky because you have to log into your clients' G+ profile, then accept the terms of Sprout, but otherwise, the integration is super easy. There haven't been many times where I wished Sprout did something else because it already does everything I need.
What problems is the product solving and how is that benefiting you?
We are utilizing Sprout to follow our editorial calendar to a T. We post to multiple social profiles, while keeping out posts fresh and individualized. We follow our users and create patterns to understand who to write for and when. We have seen improvements in social followers, shares, and likes.
Recommendations to others considering the product:
Encourage all of your clients to use Sprout. It is easy to use and helps facilitate social media engagement from those that don't usually partake.
Sprout Social is a Social Media Marketer's Best Friend
What do you like best about the product?
Sprout Social is hands down the best platform I've used for scheduling, publishing, and monitoring social media content. My favorite aspect is that when scheduling content, I am able to see on a digital calendar which days I've already scheduled posts for (via a small green dot). This may sound like a minor feature, but it's extremely handy when trying to create content for every day of the week. We've had issues with other similar platforms having glitches, but so far, I've had no issues with Sprout. Monitoring is a breeze, and I can easily check (or uncheck) which social networks I want to see responses and messages from. We also have keywords entered into the system, therefore we can monitor what users are saying about us across the full spectrum of social media networks. The social analytic reports are helpful, and I no longer have to enter analytics into a spreadsheet by hand.
What do you dislike about the product?
There is nothing that comes to mind. I've been pleased with all aspects of Sprout.
What problems is the product solving and how is that benefiting you?
With other similar platforms, we've had issues of "double posting" because of their layouts. I don't believe we have had that happen once since using Sprout. One of the major benefits is just constantly being aware of what everyone is saying about us. I'm constantly refreshing the "messages" stream throughout the workday, so I can stay aware of public opinion. Essentially, Sprout has made it easier to not "miss" any important criticisms or praises from the public.
Recommendations to others considering the product:
Sprout is a great necessity for those looking to stay on top of their social media "game." I would definitely recommend sprout to all businesses who want to be a step ahead in the social media sphere.
Sprout Social - makes things simple and easy!
What do you like best about the product?
I really like the capability to schedule identical posts for numerous days at one time. They are identical, so there's no reason I should need to create separate posts for them, so I really appreciate that. I also enjoy how you can edit the title of the link; sometimes you need to add in punctuation. It makes it seamless to post across multiple platforms at one time, also.
What do you dislike about the product?
I have a few times pressed 'schedule' or 'send' and then it simply disappears (doesn't schedule or go anywhere) so I have to re-create the post. The hyperlinks never show up properly on Twitter, too. (they just simple don't display; just the text does)
What problems is the product solving and how is that benefiting you?
Social media scheduling / content creation
Recommendations to others considering the product:
Allow links to transfer over to Twitter better and make sure no posts go 'poof' and disappear after you've spent some time crafting the verbiage, set up the link, scheduled for the right time(s), etc.
Top Contender Monitoring Tool
What do you like best about the product?
I have used other monitoring tools and after using Sprout Social i felt the huge differences.
What do you dislike about the product?
Till date i have not figure out dislike of this tool.
What problems is the product solving and how is that benefiting you?
I am using this tool to get various reports for my clients.
Recommendations to others considering the product:
Best social media tracking and monitoring tools available online.
Love Love Love
What do you like best about the product?
I like that I can have so many different accounts hooked up to sprout. It really is easy to manage and I also love the stats it provides me. Super helpful when creating a report. We also have a lot of different types of accounts as far as instagram, Facebook, multiple twitter accounts, and what is nice is that I can manage it all in one place on sprout!
What do you dislike about the product?
I wish that I could tag Facebook pages from Sprout. The feature exist but doesn't always work very well and I feel that it could use an update. I also wish that the analytics provided were more accurate. Sometimes I can't get analytics on all of my accounts and it makes creating reports a bit more difficult.
What problems is the product solving and how is that benefiting you?
We are solving the problem that it takes way too much time to go into each social media platform one by one and send out the content we need to. The benefits are obviously that I can send everything from one place!
Recommendations to others considering the product:
If you have more than 3 social media accounts you need to manage I highly recommend getting sprout!
Keeps everything organized!
What do you like best about the product?
Sprout is such a clear user interface and it helps keep all the spheres of your online presence organized and up to date so you can listen and respond with the best context and as quickly as is needed these days.
What do you dislike about the product?
This is more of an issue with Instagram and not Sprout, but I wish private messages from Insta could be added to the Sprout queue.
What problems is the product solving and how is that benefiting you?
It helped us improve our customer experience efforts and truly connect with our customers wherever they are!
Must-have Platform for Social Analytics
What do you like best about the product?
I love that all platforms are integrated into one report. It's very user friendly and a complete report is available with a click of a button.
What do you dislike about the product?
We had trouble with billing. They asked us to use a different card, which my director didn't want to do, so we were forced to stop using the program for now. I wish they would have worked with us a little more.
What problems is the product solving and how is that benefiting you?
Analytics reports are much easier for me to pull and share with senior leaders. I am able to show them the value of social without spending too much time finding and putting together reports. I also appreciate that I can link multiple accounts, which helps me quickly find information when requested.
Great social media tool for manage social networks
What do you like best about the product?
I really like Sproutsocial and its simplicity to use it. Everyone can use it and learn how to in a few minutes. The support that it has to different social networks is really useful: Facebook, Twitter, Instagram, Google+, LinkedIn.
The reports are practically a reader from the insights or analytics from the social networks, so if you don't want to download the .csv file, you can access or validate through Sproutsocial except for Google+ you don't have report for that social network.
Also de Viral Post and the Queue scheduler is very useful to plan all your content. The new calendar is wonderful.
All the interface for answer, schedule and watch the reports are great.
The reports are practically a reader from the insights or analytics from the social networks, so if you don't want to download the .csv file, you can access or validate through Sproutsocial except for Google+ you don't have report for that social network.
Also de Viral Post and the Queue scheduler is very useful to plan all your content. The new calendar is wonderful.
All the interface for answer, schedule and watch the reports are great.
What do you dislike about the product?
I like the poor support for spanish language and the metrics for the engagement report. Because only counts messages which are questions like how, when, where (cómo, cuándo, dónde) and includes a "?". For example if you receive more than 10K comments, Sproutsocial doesn't take all of them only a few, so if you want to know the right response rate, maybe you're missing a lot of other comments that could be a question answered by your team.
But this is my experience using Sproutsocial for customer support in spanish.
But this is my experience using Sproutsocial for customer support in spanish.
What problems is the product solving and how is that benefiting you?
Organization
Best communication through the Social Customer Service team
Quick reports (not deep reports)
Best communication through the Social Customer Service team
Quick reports (not deep reports)
Recommendations to others considering the product:
It is great to do daily work: schedule content and answer comments through a great interface. If you're looking better metrics about social customer support platform for spanish language, this is not your option.
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