Sprout Social
Sprout SocialExternal reviews
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Amazing features, hard to implement on a small busy team
What do you like best about the product?
Scheduler, campaigns, link in bio, grid planner, approval process
What do you dislike about the product?
Not always up to date on Instagram/meta updates.
What problems is the product solving and how is that benefiting you?
Managing many different accounts
Sprout Social: Streamlined Scheduling with a Few Trade-Offs
What do you like best about the product?
Clean, intuitive dashboard that’s easy to navigate.
Strong scheduling and publishing tools for multiple platforms in one place.
Excellent reporting and analytics with customizable reports.
Social listening and monitoring features help track brand mentions and trends.
Strong scheduling and publishing tools for multiple platforms in one place.
Excellent reporting and analytics with customizable reports.
Social listening and monitoring features help track brand mentions and trends.
What do you dislike about the product?
Pricing is higher than many competitors, especially for larger teams.
Limited customization for certain reports and widgets.
Some integrations, like with niche social platforms, can be limited.
Listening and advanced analytics features are only available on higher tiers.
Limited customization for certain reports and widgets.
Some integrations, like with niche social platforms, can be limited.
Listening and advanced analytics features are only available on higher tiers.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me manage multiple client accounts in one place, schedule posts efficiently, and monitor engagement without jumping between platforms. Its reporting tools make it easy to track performance and share clear results with clients. Overall, it saves me time and keeps social content organized and consistent across channels.
One stop social shop
What do you like best about the product?
I enjoy Sprout's publishing features. It makes it much easier to stay organized and streamline the process. Link in bio is especially helpful lately with clients who have specific traffic goals.
What do you dislike about the product?
I dislike that I am not able to publish Instagram stories from Sprout. This would help immensely as each time stories are posted now, it is natively through the app.
What problems is the product solving and how is that benefiting you?
Each day I am solving capacity problems for my team and my clients. In every aspect (publishing, monitoring, reporting) I am able to speed the processes up significantly and save time to work on other things.
Recommendations to others considering the product:
I would take advantage of any education resources available and use the support chat.
Amazing tool and amazing onboarding!
What do you like best about the product?
The tagging is very useful, the onboarding was great and we love the advanced analytics module.
What do you dislike about the product?
I found it very useful but maybe Sprout can offer discounts for number of users.
What problems is the product solving and how is that benefiting you?
The advanced analytics module is a great tool, everything is in one place and the information is clear.
Also, we were looking for a tool that could help us differentiate paid from organic metrics.
Also, we were looking for a tool that could help us differentiate paid from organic metrics.
Sprout Social streamlines our online operations
What do you like best about the product?
centralizes all our messages and mentions into one location
What do you dislike about the product?
cost is high for the budget of our nonprofit
What problems is the product solving and how is that benefiting you?
we gain better insights on our analytics. having all our social media mentions and messages in one location is very useful
Sprout is easy to use and user friendly. Makes scheduling out to multiple platform a breeze
What do you like best about the product?
Easy to use, multiple platform scheduling capabilities. It's Simplicity.
What do you dislike about the product?
I haven't found anything that I dislike about the product.
What problems is the product solving and how is that benefiting you?
Saves me a lot of time being able to post to various platforms
Senior Director, Research and Insights
What do you like best about the product?
The ease of use of the analytics platform and the ease of use. Customer service is very quick and speedu.
What do you dislike about the product?
Exporting page level data and integrating it to other tools like coefficient where there aren't direct hookups.
What problems is the product solving and how is that benefiting you?
We have close to 100 channels, so it helps us better manage those.
Streamlines Customer Service with Smart Inbox
What do you like best about the product?
I love how Sprout Social helps us streamline our process, allowing our team to respond faster to customer concerns. The organized platform, especially with the Smart Inbox, makes our job easier by centralizing customer interactions in one place. This feature is a significant time-saver and has a huge impact on our team's productivity. I also appreciate the insights provided through the data and tagging features, which allow us to see trends and recurring issues in customer concerns. Furthermore, the initial setup of Sprout Social was clear, easy, and user-friendly, which added to the smooth experience of integrating it into our workflow. These features collectively make Sprout Social a top-tier choice, one I am likely to recommend highly.
What do you dislike about the product?
I dislike that the reporting dashboard in Sprout Social could be more customizable to fit our specific customer metrics. This limitation makes it challenging to tailor reports to our precise needs.
What problems is the product solving and how is that benefiting you?
I find Sprout Social streamlines our customer service, saving time and boosting team productivity. The Smart Inbox centralizes interactions, and analytics offer insights into trends and recurring issues.
Sprout is the best scheduling and monitoring social tool!
What do you like best about the product?
Sprout Social has everything our team needs in one place. It's easy to use, allows us to efficiently communicate across team members, and bonus points for the sales process being very easy and flexible too! We were up and running pretty quickly, and needed little support in the process.
What do you dislike about the product?
If you do need onboarding help, there was a bit of a wait for that. Customer support, however, is very responsive and the help articles are indeed helpful.
What problems is the product solving and how is that benefiting you?
The Smart Inbox allows our team to pick up customer service issues, comments and concerns seamlessly. We also love the publishing tool which suggests the best time of day to post.
Most efficient tool I have used for a while but costly
What do you like best about the product?
The ease of the platform, its easy to navigate and pretty straight forward to use. I think there are lots of helpful features on the more premium plans that I used to use a lot in my old job which I don't have access to now because of budgets
What do you dislike about the product?
Tagging companies on Facebook can be quite clunky. The cost is extortionate, even for a basic plan. I can't seem to differentiate stats on reports for FB as organic vs. paid (maybe thats a feature for a different plan). Creating and editing posts across multiple channels can be quite cumbersome, hootsuite for instance allows you to create one main post and then switch between channels to edit which is great.
What problems is the product solving and how is that benefiting you?
Scheduling mostly, and having reporting in one place.
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