Sprout Social
Sprout SocialExternal reviews
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Good for small business social media management
What do you like best about the product?
Gen Con likes using Sprout Social for our social media management. Its user-friendly design and easy access to analytics tools make social media management uncomplicated. The platform offers valuable insights into audience engagement, which allows us to refine messaging and strengthen connections with fans. The scheduling features are convenient, allowing for timed posts that resonate with our followers.
What do you dislike about the product?
While Sprout Social offers a range of valuable features for social media management, there are some downsides to consider. One drawback is its cost, as it tends to be on the pricier side compared to other social media tools. Additionally, the platform can sometimes be slow to load and may experience occasional glitches, affecting the overall user experience. Finally, although it provides robust analytics, the learning curve is steep, which can be challenging for teams looking to quickly adopt new software.
What problems is the product solving and how is that benefiting you?
Tracking engagement, following social growth, planning, and scheduling posts.
One Size Fits All
What do you like best about the product?
It makes the social media posts we're required to make really easy. Being able to pretty much instantly get through Facebook, X, Bluesky, and Threads makes that part of the job go much more quickly than having to go through each platform individually. It also makes it easier on people like me who choose not to have social media accounts by making it for the company. We use it every day, at least ten times a day and going through Sprout makes that work go much more smoothly. And once our social media accounts were linked it was ready to go instantaneously, so there was no worry about not being able to post for a time.
What do you dislike about the product?
I would like it if Sprout had an easier way to keep track of what you've posted about already. I write 10 posts every day I use it and it becomes hard to keep track of what I've posted about because it defaults to tracking posts over like two weeks instead of that day. Similarly, the services defaults to tracking posts on eastern time, and as a user in a different time zone we need to consider when posts are actually going up.
What problems is the product solving and how is that benefiting you?
It makes creating social media content very efficient. I don't have to reinvent the wheel for posts on four or five different platforms that are otherwise very similar. If I need to make something unique it's because the platform I'm posting to is unique: A Facebook post is different from Instagram and different from YouTube. But a Facebook post and a Bluesky post are similar, so why go through each platform on their own and post when I could use Sprout to post on them all at once?
Usually reliable
What do you like best about the product?
Usually reliable in scheduling social media posts across multiple platforms.
What do you dislike about the product?
Tagging other users and accounts gets glitchy, posts fail to schedule sometimes, accounts regularly disconnect.
What problems is the product solving and how is that benefiting you?
Makes it easier to post on multiple platforms and view social analytics
Great tools and premise, difficulty with workload
What do you like best about the product?
I like the filters you can use to manage cases.
What do you dislike about the product?
I dislike that fact that when you try to work by date or in a reverse order, when you action a case it then brings you right back to the top of the page.
What problems is the product solving and how is that benefiting you?
It is allowing me to manage and analyse social media prompts from a variety of sources
Decent Tool with Room to Improve
What do you like best about the product?
It’s pretty easy to use once you get the hang of it, and the implementation wasn’t a headache compared to some other tools I’ve tried. I like that it has a wide range of features all in one place, so I don’t have to bounce between apps. The scheduling and analytics are the features I use most often, and they save me a lot of time since I’m in the app pretty frequently.
What do you dislike about the product?
Sometimes it feels clunky, and accounts randomly deactivating is a huge pain — especially when I’m trying to stay consistent. Customer support can take a while to respond, which makes those glitches even more frustrating. Even though there are lots of features, not all of them integrate smoothly with other tools I use, and that adds extra steps I don’t always have time for.
What problems is the product solving and how is that benefiting you?
Sprout Social helps keep all my accounts organized in one place, which saves me a lot of time. The scheduling tools make it easier to plan content ahead, and the analytics give me quick insights without having to pull data manually. Even with some hiccups, it definitely helps streamline my day-to-day social management and makes posting across multiple platforms way less stressful.
Sprout Social is the best social media management tool out there
What do you like best about the product?
Sprout social's platform is extremely user friendly, the UX design is unmatched compared to other platforms. As someone who has used many different social media platforms in their life, I know that they're all much the same these days in terms of what they offer. However, Sprout's is by far the most intuitive.
What do you dislike about the product?
Sprout social is quite expensive compared to other platforms. I think they can be more transparent in their pricing. I've asked several sister companies what they're paying for similar services, and it seems all of our contracts are different.
I've had a different account manager every year due to turnover, I'm actually not sure who my manager is at the moment. This isn't always a problem, but if I were to have an issue I am not sure exactly who to go to.
I've had a different account manager every year due to turnover, I'm actually not sure who my manager is at the moment. This isn't always a problem, but if I were to have an issue I am not sure exactly who to go to.
What problems is the product solving and how is that benefiting you?
This biggest challenge Sprout helps me with is my lack of team resources and time management. The platform acts as an easy-to-use, one stop shop for curating and posting content regularly, easy-to-access data for reporting across all social media channels, and listening information to study brand health and competitor analysis. All of this wrapped into one management platform saves me a ton of time and energy when it comes to posting, reporting, and data studying.
Intuitive Scheduling, Needs Better Reporting
What do you like best about the product?
I love Sprout Social's smart scheduling feature and the best time scheduling feature, which make scheduling for the week ahead and across multiple platforms way easier. The interface is easy to use, and the user experience is pleasing, making my workflow simpler and more intuitive. Even though I didn't set it up myself, the app was easy to use, and I felt it was intuitive right away.
What do you dislike about the product?
The reports aren't that good, helpful or customizable. The AI agent hasn't really improved, advanced nor kept up with the times.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to easily schedule posts for the week across multiple platforms, which simplifies and makes my workflow more intuitive.
Very Neutral sometimes experience glitches
What do you like best about the product?
Very organized and easy to use. I like how I can naviaget through my client pages easily.
What do you dislike about the product?
Sometimes it glitches to the point it won't save my work. I also have issues with uploading and cropping posts for Instagram and the location tags never work.
What problems is the product solving and how is that benefiting you?
I like that they finally adapted to the new IG ratio.
Great for Social Posting + Reporting
What do you like best about the product?
It makes my life easier when scheduling content in advance for multiple accounts
What do you dislike about the product?
Does not pull in as much information as searching natively on the app (ex. Geolocations)
What problems is the product solving and how is that benefiting you?
scheduling, reporting, analyzing data
Use it for Social Media
What do you like best about the product?
The website is very helpful. The interface is nice.
What do you dislike about the product?
The filter resets each time I switch to a new client. Please keep the filters applied—it would save so much time if I didn’t have to reapply them every single time!
What problems is the product solving and how is that benefiting you?
Keeping track of social media posts.
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