Sprout Social
Sprout SocialExternal reviews
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Scheduling Tool That Keeps Me Ahead of Posting
What do you like best about the product?
Scheduling tool to help keep me ahead of posting
What do you dislike about the product?
quality of images when scheduling can be poor
What problems is the product solving and how is that benefiting you?
keeping all responses in one inbox so i can actually engage
Intuitive Platform with Powerful Analytics That Maximizes ROI
What do you like best about the product?
I like how intuitive the platform is. It allows us to post content on the fly and provides detailed, complex analytics that are helpful for our higher-ups to review.
What do you dislike about the product?
Honestly, it really just comes down to the cost, but I also see it as the cost of doing good business and maximizing our ROI.
What problems is the product solving and how is that benefiting you?
Improved analytics and user group management are helping our organization serve our stakeholders more effectively.
All-in-One Social Media Solution with AI Integration
What do you like best about the product?
I like that Sprout Social is an all-in-one easy-to-use tool. It utilizes AI for listening and publishing, which makes it really easy to use. I love the feature that lets me chat with my team about content and set up rules for publishing and reviews. Sharing reports and information outside of users is also very simple. I appreciate the easy navigation and having everything in one place, which helps us save money and pull reports from the same data sources. The team's feature is very helpful and supportive, especially as we work to implement it with Salesforce. The initial setup process was very easy.
What do you dislike about the product?
There are some limits in listening and having alerts sent to our email which would be a big improvement for us. I would like to be notified immediately if certain keywords are mentioned instead of having to check in the tool.
What problems is the product solving and how is that benefiting you?
I use Sprout Social as an all-in-one tool for social scheduling, reporting, monitoring, and listening. It's easy to use, integrates AI for listening and publishing, facilitates team chats, and consolidates data, saving us money and streamlining reporting.
Centralized Scheduling with Helpful Performance Stats and Weekly Updates
What do you like best about the product?
I do like the fact that you are able to have a platform to centrally schedule posts, look at performance statistics and receive emails for weekly updates.
What do you dislike about the product?
I don't use it as much as I could right now because of the way we do our social media, but we do plan on using it more and more.
What problems is the product solving and how is that benefiting you?
It's solving what we post and where, and how. It shows what people are engaging with the most.
All My Platforms in One Place—Makes Management So Much Easier
What do you like best about the product?
I can manage all of my platforms in one place, which makes everything much easier to keep track of.
What do you dislike about the product?
At times, it can feel overwhelming and confusing because there are so many functions, and there aren’t clear tutorials to guide you through them.
What problems is the product solving and how is that benefiting you?
It lets me view all the analytics and manage all my profiles at a glance. I can also collaborate with my team so we can manage everything together more smoothly.
Adding Process Discipline to Social Media; QA’s Perspective on Sprout Social
What do you like best about the product?
It uses quality signals from data by aggregating engagements and sentiments which comes as trend analysis for quality control
It’s built-in workflows coupled with tagging enables our team to assign responsibility while maintaining version control resulting in collaboration and accountability
It’s structured dashboards and reports collect data consistently over time which makes performance quite easy to audit and later do comparisons
It’s built-in workflows coupled with tagging enables our team to assign responsibility while maintaining version control resulting in collaboration and accountability
It’s structured dashboards and reports collect data consistently over time which makes performance quite easy to audit and later do comparisons
What do you dislike about the product?
Being a social tool, it does not integrate with quality management data and this reduces end-to-traceability. Should be improved
Since this is a marketing tool, it uses terminologies and workflows that are market centric forcing production quality teams to need extra training so as to interpret engagement metrics correctly
Since this is a marketing tool, it uses terminologies and workflows that are market centric forcing production quality teams to need extra training so as to interpret engagement metrics correctly
What problems is the product solving and how is that benefiting you?
Helps eliminate lack of ownership through publishing workflows and tasks assignments ensuring teams have clear responsibility equivalent to corrective action ownership
The unified dashboards and shared schedules enable teams to collaborate and this eliminates poor cross team coordination
The tools analytics help identify negative or positive engagements trends within a given period and this similar to trend analysis for quality metrics
The unified dashboards and shared schedules enable teams to collaborate and this eliminates poor cross team coordination
The tools analytics help identify negative or positive engagements trends within a given period and this similar to trend analysis for quality metrics
User-Friendly Tool with Great Training Resources
What do you like best about the product?
The tool is very user friendly, there are many training resources and the product development team seems to implement new additions quickly
What do you dislike about the product?
The sales team can be a bit aggressive :(
What problems is the product solving and how is that benefiting you?
Managing social across many accounts and platforms in one place - love approval workflows
Powerful Social Metrics Tool with Some Platform Limitations
What do you like best about the product?
I find Sprout Social's reporting features beneficial for analyzing metrics like impressions, engagements, engagement rate, and follower growth. These metrics help me understand what resonates with the audience on social media and improve our social media growth and presence. I also found the initial setup easy.
What do you dislike about the product?
I don't think this is a Sprout problem. However, when there are issues with specific platforms on LinkedIn and Instagram, a lot of the reporting kind of gets messed up as in I'm not able to see specific metrics such as follower growth. And that is, like, very important to me as a social media manager.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for reporting on social media platforms, finding metrics on impressions, engagements, engagement rate, and follower growth. It helps me understand what resonates with our audience and improves our social media growth and presence.
Easy Scheduling and Monthly Reporting Made Simple
What do you like best about the product?
Scheduling, and an easy way to fill out monthly reports.
What do you dislike about the product?
The fact that I can’t edit or remove IG posts is really frustrating. Also, I can’t use some of its features, which makes the overall experience feel limited.
What problems is the product solving and how is that benefiting you?
It helps with scheduling and saves me time.
Streamlined Social Management with Room for Improvement
What do you like best about the product?
I like using Sprout Social for scheduling, posting, and monitoring multiple social media platforms. It makes it easier to manage all of our many platforms in one place. I really like the 'smart inbox' and the mobile app because they allow me to manage and monitor everything even when I'm on the go. I've grown to really appreciate the Sprout interface, and it was fairly easy to set up.
What do you dislike about the product?
I would appreciate being able to monitor certain phrases (social listening) without paying additional.
What problems is the product solving and how is that benefiting you?
Sprout Social makes it easier to manage all of our many platforms in one place, plus it helps in scheduling, posting, and monitoring multiple social media platforms.
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