Sprout Social
Sprout SocialExternal reviews
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Excellent Tool for Social Media Managers
What do you like best about the product?
Comprehensive tool for top-line social reporting and insight on competitor performance meaning you can give people within your business an idea of where you sit within your industry.
What do you dislike about the product?
Lack of granular video analytics makes it difficult as a sports broadcaster to give a full report on how our content performs.
What problems is the product solving and how is that benefiting you?
Top-line reporting across a company with multiple territories to track progress of each market individually and as a whole.
Recommendations to others considering the product:
Great tool if you're wanted digestable reports to present to board or other areas of your business.
Useful tool with lots of features, their support team are helpful and responsive.
What do you like best about the product?
The interface is easy to navigate, and there are a lot of helpful features. Reporting is made very simple and easy to understand, yet goes into enough depth. The info "?" bubbles explain the reports well. Scheduling is the most useful feature.
What do you dislike about the product?
There are API limitations, it's annoying that often different social media accounts need to be regularly reconnected. And different team members have different permissions, so it takes a while to get set up with those with the right permissions for various things. Perhaps there could be a tool within Sprout Social, where you can notify colleagues with higher permissions that things need to be approved i.e. reconnecting profiles, approval etc and it notifies them via email.
What problems is the product solving and how is that benefiting you?
Competitive analysis as well as reporting, is something that would be impossible to do without Sprout Social. Therefore, it is highly beneficial for us to take learnings and optimise our output.
Recommendations to others considering the product:
Give it a try and use the trial to explore the different tools. Always reach out to customer service because they are very helpful.
Reliable social media management tool
What do you like best about the product?
Sprout Social is a user-friendly scheduling platform that permits you to share posts on multiple social media networks. It is well-suited for all sizes of organizations. It is a monitoring and engaging tool that offers a complete outline of the content analysis and has the facility to view month by month, week by week, day by day, etc. It provides a separate analysis of organic and paid metrics.
What do you dislike about the product?
There is no option to post gifs that appears silly in this modern world. At times, the post fails due to the failure of the system. This tool must be free of errors, until and unless there is an outage in another social media network such as Facebook. Sprout must notify about it. It does not allow the users to tag pages in Facebook posts. Drafts do not stay longer if you don’t make a time table for them.
What problems is the product solving and how is that benefiting you?
Sprout Social offers numerous accessible features. It permits the engagement of business with the people and develops relationships between them efficiently. A business gains many advantages from the explanations for social media advertising, social media administration, customer care services, and social media analytics utilizing Sprout social. The services delivered by Sprout Social supports organizations in handling their social media accounts in an efficient and resourceful manner.
Love Sprout
What do you like best about the product?
Clean interface, well-integrated with unique platform functionality, honestly it's a delight to use in every way, analytics are great, dashboards are dreamy and easy to share.
What do you dislike about the product?
There is nothing I don't like about sprout social, I also love Sprout Video! Is this 40 characters yet?
What problems is the product solving and how is that benefiting you?
Organic social planning and unique content execution across multiple platforms for multiple accounts. Time saved, clients impressed with reporting.
Recommendations to others considering the product:
Do it - it's worth it, it works incredibly well and is super easy to use.
Great For Multi-Account, Multi-Person Teams
What do you like best about the product?
Sprout is a great tool with excellent support. They seem to have a solid development team backing their product. We have also been able to use it's calendar feature, along with notes, as a content calendar across multiple people on our team. That way, each person (designer, content creator, social media manager) can see where a post is and what needs to be done.
Approvals and different user levels has also been helpful in training new team members or planning campaigns with less knowledgable employees. They can speak into a project without having typos or embarrassing mishaps getting posted.
Approvals and different user levels has also been helpful in training new team members or planning campaigns with less knowledgable employees. They can speak into a project without having typos or embarrassing mishaps getting posted.
What do you dislike about the product?
While I would highly recommend this product, it's not best for tiny budgets. Social media has to be priority for your business to justify the cost.
What problems is the product solving and how is that benefiting you?
We have streamlined our team's communications and improved the overall quality of our posts through reporting and calendaring.
Recommendations to others considering the product:
If you're a solo team, this product may be out of budget for you. Once you add more than one person monitoring your accounts and 10+ accounts, this is a must-have.
Sprout Social is great for scheduling posts
What do you like best about the product?
I like that you can pick the time of the post down to the minute and edit the post right up until that time.
What do you dislike about the product?
I dislike that some of the accounts have become disconnected and I didn't change the password on those so I have no idea why that happened.
What problems is the product solving and how is that benefiting you?
When someone needs "Live tweeting" but we already know what we're going to say throughout the event you can schedule the posts and free up your weekend.
Best social media management tool out there!
What do you like best about the product?
Sprout is amazing. The most robust social media management tool I've seen out there. It has plenty of user permissions to keep your team organized.
What do you dislike about the product?
The pricing is a little steep, but you get what you pay for. There are discounts for nonprofits and paying in full.
What problems is the product solving and how is that benefiting you?
Efficient social media scheduling and moderating
Love the ease of use!
What do you like best about the product?
I love the availability to post to Instagram and how fast the posts go through via publishing.
What do you dislike about the product?
Not able to do multiple picture posts through the app. Not able to respond directly or like Instagram posts/comments directly from our message dashboard.
What problems is the product solving and how is that benefiting you?
Makes posting on weekends or early in the day very early. I love being able to like Facebook posts and respond directly from sprout.
Works pretty flawlessly
What do you like best about the product?
I use Sprout Social to schedule posts for the month and it automatically posts to all our social media.
What do you dislike about the product?
This is very nitpicky, but as I am scheduling posts for the next month, I have to keep going from today's date in the calendar over to the next month. It would be cool if once I started scheduling in November (for December), the app would remember that so I don't have to go back and forth
What problems is the product solving and how is that benefiting you?
It's just me doing marketing here so actually posting and tracking posts and replies would take up half my time without this app. The analytics are also very helpful!
Excellent Social Media Workflow
What do you like best about the product?
Sprout makes it easy for our team to see multiple channels of inbound social media comments, posts, tags, and mentions. The filtering is a nice feature and is easy for anyone on our team to use - from manager to rep.
What do you dislike about the product?
Every now and then some of the UI has a hiccup but the support team is always very quick to assist, and they are very good at messaging about planned downtime.
What problems is the product solving and how is that benefiting you?
We solve the problem of immense inbound mentions and posts, and we are able to reply to posts and address them without our reps having to log in to multiple pages. Multiple reps can manage multiple pages in real time. We use Sprout for both our marketing teams and our customer support team efforts in social media.
Recommendations to others considering the product:
We love Sprout and we don't know what we would do without it. Go crazy, probably? haha
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