Sprout Social
Sprout SocialExternal reviews
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Calendar outlook & scheduling tool for Social Media across numerous stakeholders
What do you like best about the product?
The ease of visibility across multiple social media platforms
What do you dislike about the product?
There are occasional glitches when posts we are scheduling try to go live.
What problems is the product solving and how is that benefiting you?
Clarity across leadership and providing transparency of what is being deployed across channels.
Great platform for monitoring social media KPIS
What do you like best about the product?
Listening tools
Publishing tools
Customer service is great, elaborate and quick!
Publishing tools
Customer service is great, elaborate and quick!
What do you dislike about the product?
Limited number of social networks to be able to use/explore
What problems is the product solving and how is that benefiting you?
Understanding our most important KPI metrics and an easy tool to use when publishing social posts.
Great team, solid product with massive potential
What do you like best about the product?
The Sprout team is what makes them great. They listen, ask, and implement feedback, and they want to be better. I've seen recommendations implemented within months, not quarters or years, like their competition. They want to be the best and work to get there.
What do you dislike about the product?
Compared to some of their competitors, they are still young and don't have some of the data integration or analysis features that their more mature competitors have. Although they want and move on that feedback, their competitors do little to improve.
What problems is the product solving and how is that benefiting you?
Their presentation (reporting) is among the best in the market. I often lean on their reports to show leadership vs. their competition because they look better. They also do a good job of social media monitoring and are improving their other listening capabilities.
Positive experience, makes managing social easier
What do you like best about the product?
I love the ease of managing all of our platforms in one place. It saves so much time and effort. I love being able to tag our posts to see what our audience responds to or doesn't. I also like having the analytics all in one place. It makes them easier to pull for my report.
What do you dislike about the product?
I wish Google Analytics could be incorporated, because then it would truly be a one-stop shop for my analytics reporting.
What problems is the product solving and how is that benefiting you?
I'm on a two-person marketing & communications team for a national non-profit, so we're always doing a lot and don't have much manpower. Sprout saves me time when it comes to analytics and scheduling.
Love G2, living my social media dreams!
What do you like best about the product?
I love how straightforward, simple, and transparent the tools are. I also love the team behind it! They're so helpful and always give us the latest updates. I love utilizing their calendar planning the most for posting! But they give a great product for reporting and listening tools too.
What do you dislike about the product?
Anything I don't love about Sprout, it's not Sprout, but the changes that social platforms always have that we're keeping up with! I think if Sprout had video tutorials of how to further utilize their platform at the best of our capability, that would be great!
What problems is the product solving and how is that benefiting you?
They're helping us post in a timely manner and efficiently! They make scheduling so easy and their calendar layout is amazing. I love how any native posts I make, Sprout can catch that still so we can have it in our reporting/analytics. I know I need to utilize their social listening tools more on my end, so I can't wait!
My preferred social media planning tool
What do you like best about the product?
I really love the reporting that Sprout provides. It's much more robust than most competitors. I also think the user interface is very easy and the calendar layout is helpful.
What do you dislike about the product?
The cost can be prohibitive for some brands. I don't think the number of users affects you - you need to offer more users at a lower cost in order to allow people to have maximum collaboration in their social media planning.
What problems is the product solving and how is that benefiting you?
Sprout helps us plan our brand social media calendars. It is beneficial to have all of the company's brands in the software and then the leadership can receive planning calendars and such in order that they can see what we are planning, what has happened the prior month and give feedback.
Level up with Sprout
What do you like best about the product?
As a SMM, Sprout makes tracking content easier, let's me categorize comments and incoming messages, and has generally freed up hours of work thanks to their automation features.
What do you dislike about the product?
Working in nonprofit, it can be hard to justify the steep price tag associated with Sprout. There are also many limitations regarding the data, though the fault lies with the social platforms themselves, as they leave a lot out of their API.
What problems is the product solving and how is that benefiting you?
Sprout has significantly increased my capacity as a team of one. What used to take hours now takes considerably less time, thanks to Sprout's automation and tagging features.
Stephen Czarda's Review of Sprout
What do you like best about the product?
The ability to have real-time social analytics that I can present to a large department to continue investment in social media.
What do you dislike about the product?
I don't like that you can't compare specific time frames (ie year vs. year or like January 2022 vs. January 2023) in the platform.
What problems is the product solving and how is that benefiting you?
It is allowing me to show the benefit of an enhanced and holistic social media presentation.
Still learning but so far so good!
What do you like best about the product?
The best feature has to be the unlimited potential for growth. The number of social accounts allowed was one of the limitations of other services.
What do you dislike about the product?
It does not always feel as intuitive as other social posting platforms.
What problems is the product solving and how is that benefiting you?
It solves the problem of posting content to individual accounts. Instead, I am able to post to all social platforms simultaneously easily.
We love it!
What do you like best about the product?
Sprout social helps us with so much! It's nice to have a platform that we can use to help us organize our social platforms.
What do you dislike about the product?
The additional analytics feature is just a little too expensive for our budget.
What problems is the product solving and how is that benefiting you?
it helps us stay on track and be organized with our social
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