Sprout Social
Sprout SocialExternal reviews
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Fast time to value tool
What do you like best about the product?
The onboarding process really helped me to see the value in the tool and apply it to my department in real-time. Often when trying a new tool that is the biggest challenge being able to adapt to use it but also see the value quickly in order to reinforce use. Felt comfortable using the tool after just two calls.
What do you dislike about the product?
Nothing yet, there's always wishes for different integrations with tools already in my stack but alone Sprout is a powerhouse
What problems is the product solving and how is that benefiting you?
Building a community while also growing out processes as we build a team that focuses on creating branded content that engages and educates
Great support & onboarding process
What do you like best about the product?
Sprout blows other competitors out of the water with their seamless, all-in-one platform that handles our business and the management of our client accounts. From reporting to publishing, there isn't much that they haven't thought about
What do you dislike about the product?
Nothing to do with Sprout but the issue with Instagram's API that means story and carousel posting is prompted rather than automatically posted are my only gripes
What problems is the product solving and how is that benefiting you?
TIME - reporting is much easier with seamless integration across all our client portals.
Sprout has also cut down on the number of tools we were using for community engagement/social media management giving us back untold hours.
Sprout has also cut down on the number of tools we were using for community engagement/social media management giving us back untold hours.
Recommendations to others considering the product:
Having had experience working with other platforms within the same realm, Sprout wins hands-down. If you're an agency or a business looking to take your social management and monitoring to the next level then Sprout is a no-brainer!
Great Tool for Social Media Managers
What do you like best about the product?
Sprout makes it so easy to schedule out posts to coincide with our marketing calendar each month. I also enjoy using the smart inbox in addition to manually checking the social media apps, just to make sure there wasn't anything I've missed. You can easily respond to comments and messages all within the platform.
What do you dislike about the product?
There are certain features I wish were available like being able to tag shopping tags on Instagram - this is something I have to manually add once a post goes live directly in the app. They also charge a ton for better reporting/deeper insights. They initially quoted us 7x what we currently pay per month, just for custom reports.
What problems is the product solving and how is that benefiting you?
Sprout helps us stay organized with our social media tasks. We can keep in touch with our community and what people are saying about us through hashtags, tags or even comments on our posts. The ability to plan out our posts is huge and something that helps us stay ahead of the game. There is also competitor reports that help us benchmark against key competitors in relation to following, number of posts, etc.
Recommendations to others considering the product:
We definitely did our due deligence with finding a social media management platform and encourage others to do the same. For the price and ease of use, we really found that Sprout Social surpassed their competitors.
Very Happy!
What do you like best about the product?
Sprout has streamlined both the publishing and reporting process and has saved me so much time! Their onboarding team has also been immensely helpful!
What do you dislike about the product?
the only drawback is the cost, but it's well worth it.
What problems is the product solving and how is that benefiting you?
The time it takes to post, schedule, and then analyze analytics on those posts has been drastically reduced
Recommendations to others considering the product:
It's well worth it to try Sprout out, it's one of the only tools that had all of the components we were looking for!
A thorough platform with helpful onboarding
What do you like best about the product?
I like the amount of data and reports. A significant upside is the ease of posting and replying across several platforms. An unexpected bonus is assistance from the Sprout team in learning how to use the program. Having a point person to aide us in navigating this vast system and giving us tips on how to best use it for our company's benefit is a nice touch and extremely beneficial.
What do you dislike about the product?
The only thing that is a bit inconvenient is that we cannot tag non-business pages to our scheduled Facebook posts. But the reason was explained , and I completely understand it. It's just a minor inconvenience.
What problems is the product solving and how is that benefiting you?
So far, it's been very beneficial to see what posts are working, when they are working, and surmising why they worked so well. Also, scheduling and queuing posts has been an absolute dream. There were so many posts that we were doing manually through each individual platform. Using Sprout has cut down on that tremendously. I've also found the cropping options for the different platforms to be extremely helpful. Instead of creating separate graphics for everything, I can just adjust them to the recommended specs provided when scheduling the posts.
Recommendations to others considering the product:
If you are looking to grow engagement and reach of posts but you've been lacking the analytical data to review and compare, Sprout Social is for you. If you have several posts to schedule but don't want to manually send them out on Facebook, Instagram, Twitter, and more, then Sprout Social is for you.
Top Notch Expertise from Sales to Implementation
What do you like best about the product?
Sprout's level of expertise on their platform is fantastic, but they also provide an expert understanding of the current social landscape and environments.
What do you dislike about the product?
So far, I have no issues with the platform or with the service
What problems is the product solving and how is that benefiting you?
How to utilize the platform not only to show ROI for my clients but to be able to tell their stories better. We are building our client's social media presence and looking to utilize Sprout's capabilities to optimize the content and its effectiveness per our target audiences.
Great management tool for small businesses
What do you like best about the product?
Easy to use out of the box. There is no complicated learning curve and the tool is user friendly. However, the platform has many robust features if and when you want to dive deeper and do more.
What do you dislike about the product?
Not as customizable as some other tools. For agencies or large organizations managing many different accounts, I might recommend a different tool.
What problems is the product solving and how is that benefiting you?
Able to engage with following in an efficient way. Scheduling out content saves time. Compiled reports also saves time and energy.
Most efficient digital workspace
What do you like best about the product?
Easy calendar scheduling for all posts..
What do you dislike about the product?
Having to resize images to fit different social media platforms
What problems is the product solving and how is that benefiting you?
Time consumption.
I can schedule my posts across the whole month and have more free time
I can schedule my posts across the whole month and have more free time
Recommendations to others considering the product:
Save yourself time and effort and schedule your work tasks on Sprout Social.
Amazing.
What do you like best about the product?
Ease of use. Good reporting. Great separation between projects and folders, good design, amazing tool
What do you dislike about the product?
Sometimes certain characters like & would glitch when you posted
What problems is the product solving and how is that benefiting you?
Social media manager role time management and reporting
Platform Streamlines Work Flow
What do you like best about the product?
A few things I find helpful are the ability to easily schedule and duplicate posts.
What do you dislike about the product?
What I dislike is that you can't post multiple photos to Instagram. And you can't create Facebook photo albums either.
What problems is the product solving and how is that benefiting you?
Sprout is allowing me and my colleague to stay more organized and on the same page with the calendar. No more google docs. What I realized is that statistic reports look way better than what I was doing manually before.
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