Sprout Social
Sprout SocialExternal reviews
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Great SMM tool and great support team too!
What do you like best about the product?
I like the scheduler the best, it is better than the free one that comes with Facebook/Instagram and supports so many other platforms. I feel like this is definitely their strongest feature.
What do you dislike about the product?
The reporting really needs a ton of work. For example, they made us upgrade to the most expensive premium package in order to be able to split organic vs paid traffic data. However, on Facebook, our paid traffic data is still polluting out organic data.
What problems is the product solving and how is that benefiting you?
We are saving a ton of time scheduling everything in one place. Also, their analytics, while quit flawed, still helps us a ton with our reporting when it is time to make our monthly reports.
The Best Software for Managing Social Media
What do you like best about the product?
Sprout is so easy to use and it puts all of your social notifications in one place. You can customize alerts if you need to keep tabs on a certain keyword. It helps me efficiently get my job done and is so convenient.
What do you dislike about the product?
Only one person can be logged in at once. You have to pay for access for other people to use it, so it can get pricey.
What problems is the product solving and how is that benefiting you?
Sprout makes my life convenient because I see everything in one place. Replies, DMs, mentions, and anything we get tagged in shows on the feed and once I confirm I've looked at it, I don't have to do anything else. It made my work process seamless.
Recommendations to others considering the product:
IIf you manage any kind of social media, you should definitely get this software. It will help you be more efficient and get your work done faster.
A great tool to manage all your social media profiles in one place with a lot of options to measure.
What do you like best about the product?
I like that I can centralize all the social media platforms in one place, to get insights easily about my social media efforts, what are the competitors doing, and tag conversations to get better reports.
What do you dislike about the product?
I need support for tools like Tik Tok or Twitch that today are part of our digital marketing strategy. I know that today the APIs are limited but I hope this could be solved soon.
What problems is the product solving and how is that benefiting you?
We have only one point of contact for our social media platforms. So we can trust in the reports about conversation, tag content and see the performance in one plance.
Recommendations to others considering the product:
If you don't have any social media tool to integrate all your platforms, this is a great choice to start with.
Sprout Social is industry best!
What do you like best about the product?
Sprout social is incredibly easy to use, and one of the best customer service I have ever dealt with. I highly recommend the software to anyone that uses several different social media accounts across the board. The reporting is fantastic and easy for anyone to understand.
What do you dislike about the product?
Advanced reporting can get incredibly expensive, but I think the price is worth it if you can make it work for your client's needs. I highly suggest trying to make advanced reporting work.
What problems is the product solving and how is that benefiting you?
We are using sprout social to help schedule, monitor, and report on different campaigns across the board. These problems become solutions with Sprout Social.
Easy to use and effective social media scheduling tool
What do you like best about the product?
The ability to look into the performance on social media accounts and particular posts.
What do you dislike about the product?
the inability to add Gifs to Facebook posts within the tool.
What problems is the product solving and how is that benefiting you?
Working efficiently to pre-schedule content.
Multipurpose, functional, user friendly!
What do you like best about the product?
It's an all-in-one tool. You can closely analyze each channel, will get accurate numbers to report, also, you can schedule multiple tweets really quickly. Definitely recommended.
What do you dislike about the product?
You need to pay close attention to schedule vs publish now because you can make a mistake and send the tweet immediately when you didn't want to!
What problems is the product solving and how is that benefiting you?
Tracking content, tracking interactions, comments, shares.
Streamlining social media posts
What do you like best about the product?
Sprout Social makes it easy to execute your social media strategy by planning posts across multiple accounts and multiple channels. You can save drafts, schedule ahead of time - totally streamline your efforts.
What do you dislike about the product?
I don't dislike anything. Occasionally - but not very often - there will be a technical glitch with a page not refreshing, etc,. - but nothing more than with any other platform.
What problems is the product solving and how is that benefiting you?
With one health system but multiple facilities and service lines - AND not being a full time social media manager - Sprout Social makes it so easy to plan multiple posts at once, across all social platforms, and for days/weeks/months at once. This ensures we get all of our messaging out, and it has significantly increased our engagement with multiple audiences.
Best Social Management Platform for Multiple Accounts
What do you like best about the product?
The ability to manage multiple (in our case, close to 100) accounts is unlike any other social media management platform around.
What do you dislike about the product?
I wish some setting changes could be done globally and not to each account individually.
What problems is the product solving and how is that benefiting you?
We needed a platform to manage multiple clients with multiple social media platforms. We required sending messages between various platforms, with account or client approval, and scheduling content for months in advance.
Recommendations to others considering the product:
We couldn't do what we do in Social Media Management without a product like Sprout Social. Managing multiple accounts has saved the company hours scheduling messages and getting client approval. The benefits of the free workshops and webinars for social media professionals are also a huge plus!
Sprout is amazing to pull conversation insights and double click on online sentiment
What do you like best about the product?
The most beneficial aspect is the easy-to-use user interface. Sprout is very intuitive, and its features are easy to navigate. Also, it is visually clean and nice, so aggregated data is easier to understand.
What do you dislike about the product?
I dislike that you have to pay to access historical data for some search queries outside of your usual ones. It makes it harder to do competitive research.
What problems is the product solving and how is that benefiting you?
Sprout helps me better understand what conversations are driving conversation volume across my brand's social profiles, as well as identifying themes across these conversations to better understand consumers.
The Best of the Best
What do you like best about the product?
My favorite features are the ability to post based on when your audience is most active so that you can maximize engagement, as well as the ability to copy posts easily without having to reupload the photos and copy and paste. This is very useful for when you want to post the same post (with some tweaks sometimes) on different pages at different times or on different days. It's also very user friendly overall and super easy to use!
What do you dislike about the product?
I wish there was an easier way to post to Instagram without having to use the app/push notifications to your phone. This is more of an Instagram UI issue, but other programs do let you post directly to Instagram without having to use the app.
What problems is the product solving and how is that benefiting you?
I've been able to more effectively and quickly post to social media with Sprout compared to other tools that we used before making the switch. It allows for me to put more time into other aspects of marketing.
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