Sprout Social
Sprout SocialExternal reviews
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Easy to navigate once you get the hang of it!
What do you like best about the product?
I LOVE the classes and the social media support that is given
What do you dislike about the product?
It can look a little daunting to figure out all of social
What problems is the product solving and how is that benefiting you?
Easy to schedule out the month for social
Sprout for University Athletics
What do you like best about the product?
The ability to schedule content and brand listening tools.
What do you dislike about the product?
The UX/UI could be due for an upgrade to the management system.
What problems is the product solving and how is that benefiting you?
Being able to effectively and automatically track analytics.
Very ahead of the curve!
What do you like best about the product?
I love the UX of the platform and all of the awesome features!
What do you dislike about the product?
I feel like their onboarding could be personal, maybe by having an intro Zoom call or other live session options.
What problems is the product solving and how is that benefiting you?
Sprout is helping us build our social media infrastructure for the future. Not only are we in a better place using Sprout, but we are staying ahead of the social media curve!
Consistent. User-friendly. Reliable.
What do you like best about the product?
The ability to customize posts per platform, including best time to send.
What do you dislike about the product?
They have now included the customize post per platform feature. However, the phone app can be glitchy at times.
What problems is the product solving and how is that benefiting you?
It's allowing us to post across multiple platforms and manage calendars all in one place. It's a trustworthy platform and we love the availability to talk to chat at any time needed. The help articles are also helpful.
Make your job easier
What do you like best about the product?
The ease of social community management, and the use of reporting to streamline all social reports
What do you dislike about the product?
Sometimes reporting has issues- i noticed recently that the ER wasn't matching up when i exported the data
What problems is the product solving and how is that benefiting you?
streamlining our monthly reports and any ad hoc questions we have on reporting
Helping Us Improve
What do you like best about the product?
The ease of use is amazing, I worked with my digital coordinator to help me find a review and ended up finding it before she helped me walk through how to find it.
What do you dislike about the product?
There are still so many things that I am learning about the platform, but we are increasingly interested in the social listening piece of the platform, I wish there was a better way to learn how to use social listening.
What problems is the product solving and how is that benefiting you?
The first reason we purchased Sprout was to help us both plan and report, Sprout has streamlined both of these aspects of our business. Our marketing meetings are more meaningful and productive, and Sprout has a lot to do with that.
Sprout Social has improved our social strategy
What do you like best about the product?
Sprout's interface is very intuitive. It's easy to navigate and learn. It took us very little time to get the hang of the product and use it to deliver content on our channels. We trialed it side by side with Hootsuite, and Sprout came out on top.
What do you dislike about the product?
Cost is a big downside. Compared to its competitors, Sprout is much more expensive, and some of the features, such as custom reports and saved replies, are an additional cost rather than included in the base price.
What problems is the product solving and how is that benefiting you?
We manage content for over 15 social media accounts. Scheduling content consistently and frequently was challenging as we did it manually on the native platforms. Sprout makes it simple for us to monitor our content, post consistently, and analyze our performance.
Sprout makes social media community management easy
What do you like best about the product?
I love the analytics and metrics available to me and my team. It's so easy to gather data to help us inform our strategy and how we're faring against competitors.
What do you dislike about the product?
For me, the biggest downside is largely API accessibility. It's not really a Sprout problem, it's just something that I wish was more open so that we could have the capability to do things such as like Instagram comments and other things straight from the Smart Inbox.
What problems is the product solving and how is that benefiting you?
It's helping us to monitor our community and be able to respond in a timely manner and without overlap by various people on our team. It's also helping us plan in advance and take more measurements of our content to see what resonates and what doesn't.
Easy to use platform
What do you like best about the product?
Scheduling of content is easy to step through and track on the calendar. Reporting is robust with the extension of paid activity from social platform.
What do you dislike about the product?
Some posts require you to post natively on the platform. For example, in Sprout you can't tag individual people for LinkedIn.
What problems is the product solving and how is that benefiting you?
Holistic overview of content planning and scheduling to see where there are gaps in our content plan specific to each platform we have an owned presence on.
Love Sprout
What do you like best about the product?
My previous company used it and so does my current. I love that you can see and respond to all messages in the ease of one platform.
What do you dislike about the product?
Can't tag users on LinkedIn posts. Need to post and then go back and edit via LI.
What problems is the product solving and how is that benefiting you?
Ease of posting all in one platform.
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