Sprout Social
Sprout SocialExternal reviews
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Vice President of Marketing
What do you like best about the product?
I love scheduling multiple pages and reporting. It's proven quite valuable.
What do you dislike about the product?
I would prefer to have an account rep who makes consistent calls to connect and see if there's anything we need.
What problems is the product solving and how is that benefiting you?
It's freeing up my time. I'm able to post at one time for all our locations.
Using Sprout
What do you like best about the product?
Sprout is great for posting a variety of posts on different channels
What do you dislike about the product?
I dislike the time it takes to integrate new settings from Twitter
What problems is the product solving and how is that benefiting you?
Posting on a variety of platforms and monitoring
Helpful and Streamlined
What do you like best about the product?
I like the ability to connect so many different accounts into one place. I think the service is streamlined and easy to use
What do you dislike about the product?
The price is a bit high. Other than that I don't have many ways to fault it.
What problems is the product solving and how is that benefiting you?
It gives me the ability to schedule posts ahead of time and capitalize on prime social media hours. I also like the analytics.
Easy to Use
What do you like best about the product?
The user interface is easy to understand.
What do you dislike about the product?
Reports are not very customizable, makes it hard to find the info we need.
What problems is the product solving and how is that benefiting you?
Social media posting and analytics.
It's easy to navigate the tool
What do you like best about the product?
It's easy to use the tool especially when checking the post of the customer and their private messages
What do you dislike about the product?
For now I can't see the disadvantage of this tool
What problems is the product solving and how is that benefiting you?
We can easily see the customer's complaints and we can reply to it as soon as possible
Great Service and Analytics
What do you like best about the product?
Everyone on chat has always been quick, efficient and helpful. The analytics are exceptional and provide valuable insights for all my clients.
What do you dislike about the product?
I would like to be able to compare data year or year. But this feature is only available in Premium Analytics. My clients don't have physical products, so the other features I do not need, so it's not worth the cost for me to have this one feature which would make my reports easier to present.
What problems is the product solving and how is that benefiting you?
It's helping us manage our clients' accounts and plan out larger campaigns in advance.
Continued Smooth Social Media Management
What do you like best about the product?
I like being able to post to all of my employer's social media accounts smoothly and at one time. Sprout clearly lets me know when accounts are disconnected or experience issues. The new alt text features are especially helpful and aid in the accessibility of our posts.
What do you dislike about the product?
I don't see any downsides of using Sprout. I've been using the service for over a year now, and I've not encountered any issues.
What problems is the product solving and how is that benefiting you?
Length of time taken to post on our social media counts is cut down 75%
AI alt text generation is helping make our posts more accessible.
AI alt text generation is helping make our posts more accessible.
Dexter’s Review
What do you like best about the product?
The reporting feature allows me to quickly do my job when analysing client's social media
What do you dislike about the product?
It would be great if reports on ad campaigns could be included.
What problems is the product solving and how is that benefiting you?
It allows us to work faster and more efficiently than if we had to do this manually.
Sprout Social
What do you like best about the product?
Viewing the content calendar. Social analytics
What do you dislike about the product?
Can be difficult to find things and the main dashboard could be better
What problems is the product solving and how is that benefiting you?
Being able to see the timing of specific content and how it performs
Easy to use, intuitive platform for scheduling and monitoring social media posts
What do you like best about the product?
The platform is easy to use and took us very little time to get comfortable with. It offers our social team a lot of value, from scheduling our posts to tracking engagement and social listening for campaigns.
We also find the reporting on Sprout to be insightful and easy to use.
We also find the reporting on Sprout to be insightful and easy to use.
What do you dislike about the product?
You cannot specify specific hours when pulling reports - the smallest period of time you can use is the last 24 hours. When running country-specific campaigns, or wanting to compare traffic across various time zones.
What problems is the product solving and how is that benefiting you?
To have both our social media manager and our social engagement teams working within one central place. Previously we were using two different platforms for this, but with Sprout we are able to have this all in one place which gives us more accurate reporting and data to work with. It also provides us with more insight by using listening features and means our social team is not siloed
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