Sprout Social
Sprout SocialExternal reviews
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It still works and it works well
What do you like best about the product?
Sprout's tools just work. That may seem like damning with faint praise but in an era when tools are constantly being updated or changed or evolved, Sprout is a consistent and solid performer. When changes are brought in, they feel like necessary changes and not change for the sake of it.
What do you dislike about the product?
There's very few downsides to the tool. Sometimes it does feel incredbly slow to load - and I've tested this across connections and locations - but if that's the worst I can say then it's a good day!
What problems is the product solving and how is that benefiting you?
Sprout lets me schedule content for the team and admins to review. It means I can think of it once, get it down into the system and then not have to worry about it. That eace of mind is invaluable.
I love using Sprout Social to schedule posts and pull reports for my efforts.
What do you like best about the product?
When publishing, I love that it is unique to each platform I am posting to, so I know if an image is a wrong size or if I am posting at the ideal time of day. I also love how clear the reports are when I pull them and how they are ready for me to send to team members without having to reformat anything. The Smart Inbox is excellent because I don't have to log into each platform individually to answer comments and messages.
What do you dislike about the product?
One thing that I dislike about Sprout is that when I am composing a post, I have to compose it separately if I want the post to look different on each platform. It would be nice to have a separate box on that same compose screen where I can edit the text just for Twitter to shorten it but keep the rest the same.
What problems is the product solving and how is that benefiting you?
For me, Sprout solves the problem of going into each platform to post, pull data and answer messages. I can see everything in one place with easier functionality than if I were to go into each platform.
Great insightful analytics
What do you like best about the product?
I love the analytics it provides. The various reports help me understand the performance of all my social accounts in detail and guide me on changes and optimisations to my strategy. The webinars to help you understand and use the products to their full benefit are also great.
What do you dislike about the product?
As my main channel is LinkedIn, I find the limitations of this platform tricky. LinkedIn's API is not as open to 3rd parties as others, so I can't get the same amount of features and data related to LinkedIn.
What problems is the product solving and how is that benefiting you?
It solves the problem of accurately tracking all our social media efforts and displaying ROI to the broader team and business.
A great tool for all your social media management needs!
What do you like best about the product?
Ability to manage different clients in one portal. Social Listening, Scheduling, and Sentiment Analysis are all great features. I like that they are constantly working on adding new features.
What do you dislike about the product?
The custom report building section needs improvement.
What problems is the product solving and how is that benefiting you?
Majorly scheduling and reporting.
Visually very fast to learn.
What do you like best about the product?
What I like the most about Sprout Social is how fast it was for me to learn. I've used several scheduling softwares and SS was very intuitive and fast for me to pick up.
What do you dislike about the product?
I wish I was able to schedule IG stories and posts using more IG Features such as poll stickers, links, CTAs, and such. It's very important for me to use these features to please the IG algorithm.
What problems is the product solving and how is that benefiting you?
Being able to schedule posts ahead of time and push notifications for stories.
A couple flaws but overall I'm a big fan!
What do you like best about the product?
I like how seemless the scheduling features are. I was able to quickly teach my team how to use it. I also enjoy how in-depth the reports are. It makes it easy to share them with clients.
What do you dislike about the product?
You can't schedule collab posts for Instagram. Also, there's a limited character count on the notes feature which makes calendaring with clients a little difficult.
What problems is the product solving and how is that benefiting you?
I'm able to easily schedule out all social calendars for my various clients without having to switch log-ins or platforms. I also no longer have to manually create reports.
Comprehensive social media management platform
What do you like best about the product?
Intuitive interface, fully and multi-functional social media tools, competitor tracking, depth of analytics
What do you dislike about the product?
More expensive than other platforms I have used.
What problems is the product solving and how is that benefiting you?
Standardized social media metrics. Sprout Social has the potential to be our single source of truth for digital marketing analytics particularly social media.
Great product but a bit busy for a new user
What do you like best about the product?
Planner lays out everything nicely.
Impressions and metrics are very helpful.
Impressions and metrics are very helpful.
What do you dislike about the product?
Difficult to navigate as a new user, training center is helpful for this.
Not all features available on direct platforms are available through Sprout.
Not all features available on direct platforms are available through Sprout.
What problems is the product solving and how is that benefiting you?
Allows us to easily coordinate content with multiple departments, pull metrics easily, and cross-post to multiple social sites.
Helps workflow + saves time!
What do you like best about the product?
It gives an apparent and easy-to-view overview for each client we are posting for. You can quickly see what is being posted, when, and on what platform. I also enjoy the analytics I can look at for how posts performed and the optimal posting time for each client.
What do you dislike about the product?
You are not able to tag other social handles when scheduling out reel content.
What problems is the product solving and how is that benefiting you?
We have 10+ social clients at any time, and this allows us to stay ahead, streamline and know what is coming up. We don't have to spend as much time scheduling as we did in previous platforms. It is a time saver!
Excellent Tool to Manage Social Media
What do you like best about the product?
I love the reporting aspects of Sprout, as well as helping us sort our client's social media pages in an easy to read manner.
What do you dislike about the product?
It is a bit costly and I believe some features on higher plans should be included in lower-tiered plans (example - saved replies).
What problems is the product solving and how is that benefiting you?
It is solving having to manage social media profiles in separate places, and helps us gain insight on client analytics.
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