Sprout Social
Sprout SocialExternal reviews
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User friendly with amazing customer support
What do you like best about the product?
"Saved replies" is my favorite feature so far!
What do you dislike about the product?
I dislike the fact that sometimes while searching for tags by keywords, Sprout randomly takes me to the "create a new post" page.
What problems is the product solving and how is that benefiting you?
One of the benefits is that Sprout allows us to engage with users who reach out across different social platforms.
Manage Multiple Social Media Accounts with Ease
What do you like best about the product?
I like the robust usage of the platform. From being able to post content on separate channels, duplicating posts to help with content creation. The multi-tier workflow approval setup. Manage communications and engagement on boxes and responding to platform messages - all in one system - is a great time saver! The image tool for cropping and editing is also a great perk.
What do you dislike about the product?
I wish I could send client post approvals in a bulk view vs them getting each post to approve one-by-one. Some clients appreciate less emails in their inbox.
What problems is the product solving and how is that benefiting you?
Bulk posting, engagement via a single platform, image editing tools all help with efficiency.
Recommendations to others considering the product:
If you're looking to manage bulk posts for publishing content in the future to free you up to do more like engage with your audience, communicate back on customer service issues and get some great reporting, Sprout Social is the tool for you!
Good platform and good support.
What do you like best about the product?
I like that everything is in one spot. The reporting is great for my clients.
What do you dislike about the product?
It isn't the best interface with Instagram
What problems is the product solving and how is that benefiting you?
I am able to respond to people in live time.
Robust & affordable tool for all social marketers
What do you like best about the product?
Scheduling, calendar reporting and insights, integrations with ZenDesk
What do you dislike about the product?
A way to track and respond to reviews from App Store, GooglePlay, and TrustPilot.
What problems is the product solving and how is that benefiting you?
Streamlining and creating efficiencies for social customer support
Time Saver!
What do you like best about the product?
I like that I can schedule all of my cli
What do you dislike about the product?
ents posts ahead of time, tag them, and report easily. But beyond that there are so many features I can take advantage of to better understand and serve my clients.
What problems is the product solving and how is that benefiting you?
I was wasting too much time on scheduling and reporting. This is a huge help and streamlines the process.
Excellent Learning Tools
What do you like best about the product?
I love how easy it is to find training to get the most out of the platform. The courses that Sprout offers to help you not just learn the basics of the software but become an expert are fantastic!
What do you dislike about the product?
The only real downside is something that's actually beyond Sprout's control, so I can't really hold it against them: Instagram requires a kinda clunky workflow to post stories. It's not on Sprout, but that's my only real pain point.
What problems is the product solving and how is that benefiting you?
Scheduling out an editorial calendar with the whole team is super easy. We can iterate changes on any social media post before it goes live and work collaboratively.
Recommendations to others considering the product:
Do the certification! It's quick and really helps you onboard easily
Excellent tool
What do you like best about the product?
Versatility in usefulness and designs and function for myself and the team I work with. I use this as well as Excel to function effectively to coordinate my work.
What do you dislike about the product?
Can sometimes lag on users in my groups.
What problems is the product solving and how is that benefiting you?
Solving the issue of not having all social media in one place. Having my team work effectively in one space.
Easy to use!
What do you like best about the product?
Sprout has the typical features you would expect of a social media scheduling took, but perhaps the best feature is the analytics and ability to tag posts and see performance by tag.
What do you dislike about the product?
I wish social media listening was included and not an additional cost. I also wish you didn't have to pay by the number of accounts.
What problems is the product solving and how is that benefiting you?
Sprout Social makes managing multiple social media accounts super easy. I love the easy to use reporting and not having to log into multiple accounts.
All-in-One Social Media Solution with Customizable Insights
What do you like best about the product?
I use Sprout Social because it's the most comprehensive, all-in-one package for all of our platforms. I love the ease of customizing analytics views, which allows me to sort by different priorities like engagement and reach. This helps me tell a more specific, insightful story by drilling down to the specifics my team cares about. Additionally, the initial setup of Sprout Social was very easy.
What do you dislike about the product?
I wish Social Listening was less expensive.
What problems is the product solving and how is that benefiting you?
Sprout Social eases access to multiple accounts, offers analytics and scheduling, and allows customizing views to drill down into specifics, which helps in storytelling.
Recommendations to others considering the product:
Dive right in. Don't try to ease your way in while still using other tools - you'll find the best value the fastest if you start using it fully.
All in one
What do you like best about the product?
I love that I can make as many calendars as I like. I can separate clients and what social platforms we oversee. The results page is very detailed and easy to follow.
What do you dislike about the product?
One thing i do dislike is the short amount of accounts you are allowed to add. I wish there were more packages that you can add a pack of 3 or 5 accounts. I also with that it had recommended times for posting by KPI (likes, comments and shares) HeyOrca has that feature
What problems is the product solving and how is that benefiting you?
I am solving many things. One is time management, I can pull graphics right from canva over to a post and cross post. I can look at the data In two clicks to review all the data and game plan.
Recommendations to others considering the product:
Try it out and you will never want to leave
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