Sprout Social
Sprout SocialExternal reviews
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I LOVE Sprout and it's features
What do you like best about the product?
The reporting and software that provides the best time to post. It is very user-friendly, and easy to add new accounts.
What do you dislike about the product?
I think the social listening tab is very confusing
What problems is the product solving and how is that benefiting you?
It creates professional-looking reports that my clients love. It's also helpful to have one platform that can assist with all my social media posting.
My go-to resource as a one-person team
What do you like best about the product?
As a solo social media manager, time is always in short supply. Sprout Social enables me to make the most of my day and keeps my workflow efficient. Whether I'm scheduling posts, reviewing analytics, or encouraging my colleagues to share updates about our company, its comprehensive set of tools gives me the sense of having a full team behind me. It has become my primary resource, and I rely on it several times daily.
What do you dislike about the product?
While customer support is responsive, it literally comes at a cost. They recently adopted a model where they regularly direct users to their FAQs on the website rather than prioritizing human interaction. Additionally, the turnover rate for account contacts is very high, with multiple changes in a year — often only communicated when you reach out and discover your account manager has changed.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me manage multiple platforms — LinkedIn, Facebook, Instagram, and Twitter/X — and stay on top of mentions of our brand while measuring sentiment and other data points. It also allows me to see how our performance stacks up against competitors and understand how we can improve. Having these tools and information in one place enables me to do my job and makes me a trusted resource for leadership.
The most effective way to gather and analyze social media results
What do you like best about the product?
Sprout allows us to easily gather the socials stats from all our 17 social media profiles together.
We use tags to pull custom reports for our different brand partners.
We use tags to pull custom reports for our different brand partners.
What do you dislike about the product?
I wish however that some tagging could be automated. Using keywords from captions for example.
What problems is the product solving and how is that benefiting you?
Sprout helps our team analyze and optimize our social media content.
Sprout also allows us quickly schedule content to various social channels, streamlining the social content distribution process.
Sprout also allows us quickly schedule content to various social channels, streamlining the social content distribution process.
Ease of Management
What do you like best about the product?
I appreciate how Sprout Social allows me to post across all our necessary social platforms. I can also schedule posts for later in the week.
What do you dislike about the product?
I wish it was easier to connect a new account to start advertising. Also, when an account needs to be reverified, it's proven somewhat difficult as only an admin can make the changes.
What problems is the product solving and how is that benefiting you?
It save me time by allowing me to post across multiple platforms.
I've used Sprout Social for over four years - the support and workflow has been a great to use.
What do you like best about the product?
Easy to tag posts to create end of year metric reports for our clients.
What do you dislike about the product?
Wish there was more capabilities for scheduling IG Stories.
What problems is the product solving and how is that benefiting you?
Almost another team member on our creative team. Scheduling posts and being able to simply tag accounts has been wonderful.
A great tool to utilize for your social media
What do you like best about the product?
Sprout Social has been very helpful when it comes to scheduling content, reviewing trends and data, and managing community all in one place. It is easy to use an navigate, and our social team uses it very often.
What do you dislike about the product?
I do think the data can be a little confusing at times, and not accurate.
What problems is the product solving and how is that benefiting you?
Helping filter all of our comments in one place, scheduling content when needed, monthly reporting.
The EXACT Platform I was Looking For
What do you like best about the product?
What I find the most helpful about Sprout Social is that it's super easy and convenient to collaborate with other team members and to allow for constructive feedback in real-time.
What do you dislike about the product?
There are a lot of features and tools that aren't included in the basic program and require a lot of upgrades to access.
What problems is the product solving and how is that benefiting you?
The monthly social media analytics are easily accessible within Sprout and I can send them quickly to clients who need them for ownership or marketing calls.
Sprout Social has supercharged our social media program!
What do you like best about the product?
Sprout Social provides an all-in-one solution for our team. We LOVE the 'Cases' feature, which automatically routes certain inbound comments and messages to the appropriate Customer Care team. It has saved our time so much time and has allowed us to respond to our customers faster. All around, the user interface for Sprout Social is easy to use, which makes implementing the platform with new employees a breeze. Their Customer Support Team is quick to respond to email inquiries, which we love! It's a tool we use every single day in our work. And as a cherry on top, it's simple to integrate our reviews into Sporut Social, allowing our team to manage those in the same place they manage social inquiries.
What do you dislike about the product?
Our industry has thousands of competitors who use the same keywords we do in our posts. Because of this, it's very difficult to use the social listening tool with Sprout Social. It would be impossible to mass exclude all of these competitors. Hopefully there can be a tech solution for this soon.
What problems is the product solving and how is that benefiting you?
The Smart Inbox allows us to see every single message or comment we get, which helps us analyze what people are saying and helps us address all customer concerns.
The scheduling tool is great for finding the best times to post, which ensures we reach the most people we can.
The scheduling tool is great for finding the best times to post, which ensures we reach the most people we can.
Easy of access
What do you like best about the product?
I appreciate the training and resources. It is also very easy to understand and learn. This is my first time using it at my new job and it didn't take long to get comfortable with it.
What do you dislike about the product?
For social listening, I wish there were more refined metrics so I don't have to scroll through every mention. Maybe there could be better grouping of key words.
What problems is the product solving and how is that benefiting you?
Solving ease of access to Social Media metrics.
Social management that saves time and boosts engagement
What do you like best about the product?
Sprout makes managing multiple brands and accounts extremely efficient. The built-in dashboard allows me to monitor conversations, schedule content, and track performance all in one place. The analytics are clear, customizable, and make reporting much easier to share with leadership. I also appreciate the smart inbox, which consolidates messages across platforms, making guest engagement seamless. Overall, the ease of use, detailed insights, and reliable scheduling tools make Sprout an essential platform for our team.
What do you dislike about the product?
The main downside is that some of the more advanced reporting and listening features come at an additional cost, which can add up quickly. Occasionally, there are slight lags in real time data updates, but nothing that significantly impacts day to day workflow. It would also be nice if certain integrations were a bit more customizable.
What problems is the product solving and how is that benefiting you?
Sprout Social solves the challenge of managing multiple brand accounts, conversations, and reporting in one centralized platform. Instead of jumping between different channels and spreadsheets, everything is consolidated into a single dashboard. This saves our team significant time, reduces the chance of missing guest messages, and makes it much easier to track performance across campaigns. The streamlined workflow allows us to focus more on creating content and engaging with guests, while the robust analytics provide clear insights that help us demonstrate value to leadership and make smarter strategic decisions.
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