Sprout Social
Sprout SocialExternal reviews
6,223 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great for social media managers
What do you like best about the product?
Great reporting and analytics, easy to use and to publish across various channels. I chose Sprout Social over the other platforms because of how far back they do their reporting. I also like how easy it is to copy posts to other channels and then tailor the copy to the platform.
What do you dislike about the product?
Sometimes tagging accounts on Facebook is inefficient. It takes a while for the account to load and sometimes their profile picture doesn't show so I don't know if I'm tagging the correct account or not. I always have to double check directly on the app to make sure it's accurate.
It's also expensive for anyone entering the industry. I work in the music and sports industry, and I wouldn't recommend this for some of my clients because they don't have a budget for it.
It's also expensive for anyone entering the industry. I work in the music and sports industry, and I wouldn't recommend this for some of my clients because they don't have a budget for it.
What problems is the product solving and how is that benefiting you?
Sprout Social's backdating in reporting is very helpful. I can pull reports on a quarterly basis and share with my client. We can break down metrics based on type of post, platform, etc. It provides enough metrics for us to make decision on how to improve our social media strategy.
Easy onboarding and fantastic reports
What do you like best about the product?
I love the reports, they are really easy to understand and download and show a true picture of our social media and what we need action. I like the fact it can be integrated into Saleforces our CRM, which will save time and give us a holistic view of the customer.
What do you dislike about the product?
We are quite new to the journey so at the moment we haven't seen any red flags.
What problems is the product solving and how is that benefiting you?
Seeing the whole customer journey, so being able to see when people comment on a post if they have commented previously, which allows a more personal response.
More integration and reporting = less time wasted
What do you like best about the product?
Our team has found the integrated publishing tools very helpful as we look to discover new ways to become more effiecent and collaborative.
The weekly reporting dashboard is a great new addition as well!
The weekly reporting dashboard is a great new addition as well!
What do you dislike about the product?
Only downside for us is the cost to expand user profiles - our team is growing!
What problems is the product solving and how is that benefiting you?
We are now able to listen in on conversations and follow trends like we never could before.
Easy to use, and intelligent social management platform
What do you like best about the product?
Easy content calendaring/scheduling both on desktop and app.
What do you dislike about the product?
Reporting can sometimes lag/crash. Apart from that, it's a solid platform at a reasonable price.
What problems is the product solving and how is that benefiting you?
Sprout helps us to push multiple sizes/formats of content and suggests optimal posting times to remove a lot of guesswork from our day-to-day social stategy.
Has It All
What do you like best about the product?
There are so many valuable features. I really like how customizable it is to suit individual needs. It evolves alongside the social media landscape.
What do you dislike about the product?
Because it is so customizable, it does take time and effort to learn and craft to a place that makes sense.
What problems is the product solving and how is that benefiting you?
It provides a central place for publishing, monitoriing, reporting, overseeing social media content.
Overall Great Platform but at a Cost
What do you like best about the product?
The best part about Sprout Social is the message inbox that allows you to see all of your company's mentions in one stream rather than multiple. There are also a ton of features to allow you to schedule content, track campaigns, sentiment, and analytics. Our team uses Sprout on a daily basis and find it effective for our needs. Customer support is always available and ready to help through any issues via live chat. Overall it is the best social media management platform that I've used.
What do you dislike about the product?
Pricing for various features is a bit steep, including premium analytics, listening, and employee advocacy. This also applies to profile and user limits. Marketing teams will need to budget a hefty amount to get the full power of Sprout Social, especially when it comes to working across teams. As far as features, the team chat is quite clunky and unreliable. The platform feel a bit dated at times with no major upgrade to the UI years. Additional integrations with CRMs would be ideal as well.
What problems is the product solving and how is that benefiting you?
It allows us to manage all of our social media efforts in one central location across our teams.
Great Tool, Frustrating Contract Administration
What do you like best about the product?
While all enterprise-level social media management tools can offer the same APIs and features, I really like how Sprout Social works hard to stay ahead of changes - and communicate those plans with customers. I've been impressed with their roadmap in the past few years vs. competitors; they project of sense of having the pulse of what social media professionals need for their daily jobs.
What do you dislike about the product?
From a tooling perspective, I've been happy with Sprout Social's offerings, however as someone coming from other tools like Hootsuite, better onboarding or navigation on use or even just finding things would be helpful (i.e. I used to do this in Tool X, but how do I do the same thing in Sprout?)
Beyond that, my biggest challenges with Sprout Social have been on the organizational side with maddening interactions with billing and renewal processes. You've got a great tool, but the service side is lacking.
Beyond that, my biggest challenges with Sprout Social have been on the organizational side with maddening interactions with billing and renewal processes. You've got a great tool, but the service side is lacking.
What problems is the product solving and how is that benefiting you?
With the changing landscape of social media, Sprout Social provides tools that more broadly support a variety of platforms - vs. being built to focus on a once-leading platform and then shoehorned into others. I like how they are thinking through how social has changed and building solutions to meet those needs.
Great place to combine social media
What do you like best about the product?
Love to be able to combine access to most social media accounts.
What do you dislike about the product?
Wish I could post to Instagram stories from Sprout Social.
What problems is the product solving and how is that benefiting you?
Combining all of our social media platforms. Helps not to have to navigate multiple platforms. Also, like the scheduling and analytics.
One person Social Team
What do you like best about the product?
SproutSocial helps me work effectively as a one-person social media team. Unlike other platforms, I get detailed access to reporting, audience listening, and tagging.
What do you dislike about the product?
I have had a highly positive experience at Sprout so far. I find it to be remarkably intuitive compared to other platforms, which makes it stand out.
What problems is the product solving and how is that benefiting you?
I used to struggle with cross-platform posting. Now with Sprout, this is a seemingly easy task that I can tackle in a much shorter period of time.
Solid social monitoring tool
What do you like best about the product?
Very easy to add new channels and keyword discovery for monitoring, very easy to filter to bring in exactly the right content, pretty intuitive reply and publishing interface, and the support experience has been solid in my experience.
What do you dislike about the product?
Issues with Instagram API are fairly common, ongoing pain points referred to the team for review (feature feedback, shortfalls in UX) tend to be overlooked.
What problems is the product solving and how is that benefiting you?
Social support monitoring and response
Keyword discovery
Brand monitoring
Publishing
Keyword discovery
Brand monitoring
Publishing
showing 1,801 - 1,810