Sprout Social
Sprout SocialExternal reviews
6,215 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Streamlined Multi-Profile Management with Robust Analytics
What do you like best about the product?
I like the analytics reporting and ease of use of Sprout Social. It's easy to create reports for clients on what channels are performing well and what posts are doing well. The reporting feature makes it easy to see analytics from an overhead view.
What do you dislike about the product?
{"I dislike that the view function for approval posts is not always accurate. Even if a post has the first 100 characters indented on some platforms, the view function doesn't actually show where the post will be cut off with the 'see more' button on the platform.","I find it difficult when accounts get disconnected without password changes, which makes it tough to set up new accounts and maintain them within the platform."}
What problems is the product solving and how is that benefiting you?
I use Sprout Social for managing multiple profiles and accounts across Twitter, YouTube, Instagram, and Facebook for agency work. It makes it easy to create reports on channel performance and post analytics, helping me manage client media accounts efficiently.
Reliable Posting, Insightful Analytics
What do you like best about the product?
I really like using the reporting feature in Sprout Social and the post feature, as they help highlight what kinds of posts are performing the best. I also appreciate being able to tag posts with different categories like video, photo, carousel, and graphic, which helps identify the form of content that works best for each client. The initial setup wasn't difficult, and I like that everyone can have their own login via different emails, which is helpful. Sprout Social is more reliable when it comes to posts actually getting published compared to our previous tool.
What do you dislike about the product?
We've had some issues with connectivity on Sprout Social. Some team members don't have any issues, but others, including myself, have problems, especially with an Instagram account disconnecting frequently. We have to reconnect it every few days, which is frustrating. It's not every account, just certain ones, and we're trying to troubleshoot that right now. Maintaining the connections can be a little tricky sometimes because they sometimes disconnect.
What problems is the product solving and how is that benefiting you?
Sprout Social puts all our client accounts in one platform and allows us to gather detailed analytics through reports.
Effortless Social Media Management
What do you like best about the product?
I like Sprout Social because it reduces the hassle in taking care of my social media portfolio. Its ease of use stands out to me, making it straightforward to navigate and manage social tasks. I also appreciate its integration with all major social media platforms, which simplifies my workflow and enhances my ability to monitor both my performance and that of my competitors.
What do you dislike about the product?
I wish there was a physical app that I could download instead of adding a web page. It would reduce the number of times the server refreshes because of a memory load. I think having a desktop app would increase how efficient my workload would be.
What problems is the product solving and how is that benefiting you?
Sprout Social reduces the hassle of managing my social media portfolio with social listening, post scheduling, and performance monitoring.
Efficient Social Media Management with Room for Improvement
What do you like best about the product?
I use Sprout Social predominantly for building a social calendar and scheduling regular posts. I love the ease of building the calendar, creating multiple posts in one, and moving them around when other priorities come up. It helps keep me organized and prioritize social campaigns, saving time during execution. I can make notes throughout the year about upcoming dates for specific posts and schedule them in advance to easily see the week's focus and identify any gaps. The initial setup was pretty painless, and the user experience is great, which was one of the key reasons we chose this platform.
What do you dislike about the product?
I struggle with the reporting - I find that what I see in Sprout Social as far as numbers doesn't necessarily match up with what I am seeing natively in the various channels. I also wish the story capabilities for the platforms were a bit more sophisticated so that I could add audio, stickers, etc. I miss the Canva integration! That was super helpful for me when I was scheduling posts across different social platforms. Now I have to create the individual images and download them in advance, which is another step in the process.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to build a social calendar and schedule posts. It keeps me organized, helps prioritize campaigns, saves time in execution, and allows me to see weekly focus and fill gaps.
One Inbox, Simple Scheduling, and Helpful Analytics—Sprout Makes Work Smoother
What do you like best about the product?
The best part of Sprout for me is having all messages and comments in just one inbox. It makes responding faster and keeps things from getting lost. Scheduling posts is also very simple, and the calendar view helps me plan content in advance. The analytics are helpful because I can easily see which posts perform better and adjust my strattegy. It has made my daily work smoother.
What do you dislike about the product?
The interface can feel overwhelming at first sight. I think the platform could improve by making some tools more simple and faster to access. It’s a good tool overall, but it could be more intuitive for new users.
What problems is the product solving and how is that benefiting you?
We are currently checking Google and Yelp reviews and making sure all customers are getting a response and also a resolution in most cases. It's really easy to navigate through those hundreds of reviews through Sprout and keep an organized flow in our journey.
Streamlined Comments Management, Needs Speed Improvement
What do you like best about the product?
I like that Sprout Social is easy to use and well organized. The saved reply library is a feature that I value a lot.
What do you dislike about the product?
I think it could be faster when I click to hide a comment.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for managing paid social comments and it solves visibility issues on Meta.
Neat Publishing Tool with Great Display, Layout, and Format
What do you like best about the product?
The publishing tool is actually neat! I wish that it had some more features but the display, layout, and format are all great.
What do you dislike about the product?
I dislike how restrictive it can feel. I feel that there is a distinct lack of the freedom that is associated with social media.
What problems is the product solving and how is that benefiting you?
Sprout is helping us really reach a wider audience which is exactly what we needed to do!
Love the Social Post Scheduling Calendar
What do you like best about the product?
The scheduling calendar for social posts.
What do you dislike about the product?
I wish we could bank some handles that we've used in the past for tagging purposes. A library of accounts that we frequently tag would be super helpful!
What problems is the product solving and how is that benefiting you?
We benefit most with the ability to have multiple seats on the same account. We work with contractors for social so it's the best tool to collaborate and work together. The social calendar allows us to draft posts, add notes for when we want a specific post, and schedule out for the entire month.
Scheduling Posts in Advance Made Our Workflow Easier
What do you like best about the product?
I like being able to schedule multiple social posts at once on different platforms.
What do you dislike about the product?
I dislike that you can't do TikTok collabs or story posts, so I will often have to manually do those once the post is live.
What problems is the product solving and how is that benefiting you?
It's helping me pre plan social posts, so I don't have to think about them outside of the work day or on weekends.
Intuitive Dashboard, Needs More Metrics
What do you like best about the product?
I like that Sprout Social's dashboards are incredibly easy to navigate and intuitive. I trust the data provided and feel confident using it in presentations. The initial setup was quite simple, with straightforward integrations, and I haven't had any connectivity issues since then.
What do you dislike about the product?
There are metrics that would be helpful but are not available. Most notably, an hour-by-hour performance score. It's important to see the half-life of my content, and there isn't really a clean way to view engagement and impression peaks, as far as I can tell.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to monitor metrics across my social media accounts. It consolidates data into an easy-to-use dashboard, and I trust the data for presentations. The dashboards are intuitive and navigation is incredibly simple.
showing 171 - 180