Sprout Social
Sprout SocialExternal reviews
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Third company I've brought Sprout Social to
What do you like best about the product?
On top of being a great platform for scheduling, listening and reporting, the customer success managers/support are next to none. They constantly reach out to ensure you're using the tool as best as possible and to full potential.
What do you dislike about the product?
I would love to have a little more functionality in the listening tool to reduce the amount of "noise" that it may pick up. It is often a long game with a new listening instance in figuring out what is causing unnecessary info from coming through.
What problems is the product solving and how is that benefiting you?
The reporting structure is key. I used to manually aggregate social data and match against our other reporting tools for site to match data. With Sprout, 9 out of 10 times, the numbers are matching identically, the one time, it's just slightly off.
Sprout has been a gamechanger for our team!
What do you like best about the product?
The fact that Sprout is a one-stop shop for all aspects of managing our social accounts is a huge win for our team. It saves us so much time over having to manage the individual profiles in their native apps, and being able to pull a comprehensive report on all of our performance in one place is a big time saver!
What do you dislike about the product?
Some other platforms offer the ability to include non-users in the approvals process through shared links, etc. That would be a big asset for my team which has to get approval from outside stakeholders but who would not otherwise have any need to have a Sprout account.
What problems is the product solving and how is that benefiting you?
It is making our team much more efficient by being able to manage all of our programs from one place, in a shared social content calendar, and is a massive improvement over our old system of using Word documents and spreadsheets to manage content.
Making my work-life balance start to exist!
What do you like best about the product?
I love that I have access to robust analytics of all platforms I'm posting to, which then gives me opportunities to keep learning about what content does and does not work.
What do you dislike about the product?
I can't think of any downsides at the moment!
What problems is the product solving and how is that benefiting you?
It's like one-stop shopping for my work flow. I love the schedule and duplicate feature, especially when needing to condense captions for Twitter posts. The feature to add alt text to images is extremely important and I'm happy to be able to utilize it often in my posts. I used to have to create posts and then go in after the fact when I had time to add alt text to images. Sprout is saving me so much time, while also being on the cutting edge of being inclusive.
Large Team Adapted to the System Quickly and Easily
What do you like best about the product?
The data analytics available for so many social channels and gaining quick glances and monthly summaries that we can screenshot and share has been helpful to asses gaps and needs.
What do you dislike about the product?
The dashboard can be a bit cluttered if you're managing 6+ platforms with a social audience of 2M+. It takes some getting used to, but becomes easy to navigate when utilizing tags.
What problems is the product solving and how is that benefiting you?
Sprout is solving our need to asses strengths and weaknesses in response time, actioned messages, and engagement highs and lows. Looking at the numbers week by week gives us a chance to see where we need extra support and a change in content.
Made my job so much easier
What do you like best about the product?
Ease of the platform & overall useage, analytics used to take me so much longer, and now I can do them within 2 minutes.
What do you dislike about the product?
COST. Lots of hidden fees / price escalates quickly, especially when you are trying to sign up
What problems is the product solving and how is that benefiting you?
Ease of posting, analytics, ability to schedule ahead
We love Sprout Social!!!
What do you like best about the product?
Sprout is such a powerful tool. I love that we're able to manage multiple pages and platforms in one space. I work for a nonprofit, and our marketing department is just myself + my boss. Sprout is really going to help us keep things organized and provide some really awesome data.
What do you dislike about the product?
I don't love that posts are included in the Smart Inbox feature. It can get a little hard to navigate that section, especially when we have so many pages and posts. I also wish private messages were groups in threads rather than individual notifications in the Smart Inbox. Other than that tiny blip, I really love Sprout!
What problems is the product solving and how is that benefiting you?
As I said above, our marketing department is VERY small. Sprout is helping us stay organized + on top of things. We're able to be more intentional about a posting strategy/campaigns, too!
Loved it so far!
What do you like best about the product?
It is a very intuitive platform, it's helped me organize my work better and handle multiple queries faster.
What do you dislike about the product?
I would love it if Sprout merged messages from the same sender in a single column instead of multiple columns (one for each message) for the same thread.
What problems is the product solving and how is that benefiting you?
Mostly in handling my employers customers' inquiries and issues.
my experience with Sprout has been great as it is an easy tool to reply to users.
What do you like best about the product?
It is a powerful tool to reach out and reply to users as you can organize the type of messages that you get without having to scroll down through comments and messages that do not require attention.
What do you dislike about the product?
I wish it had the option to view the messages I have replied to throughout the week. Also, I don't like how DMs from the same user are not combined together in a single thread.
What problems is the product solving and how is that benefiting you?
Sprout is helping me by allowing me to answer simple questions and troubleshoot without having the user go through a ticket submission process using our website.
Simple. Easy. Impactful.
What do you like best about the product?
The most helpful thing about Sprout Social is seeing all your scheduled posts in one place. That, along with the real-time analytics are such a game-changer!
What do you dislike about the product?
To be honest, nothing comes directly to mind other than perhaps a seamless integration of Canva or other third-party applications.
What problems is the product solving and how is that benefiting you?
We are short-staffed at the moment and so, we have limited eyes on our socials. Sprout gives us the ability to not fall behind although we are short staffed
Easy to use and great analytics features
What do you like best about the product?
Sprout's analytics features and publishing features
What do you dislike about the product?
The interface takes some getting used to and navigation to find what you want at first.
What problems is the product solving and how is that benefiting you?
Sprout solves for having to manually do social media metrics for hundreds of accounts, helps track reviews and engagements, and provides robust publishing options across a variety of channels.
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